I have VIP status at Gala Casino and receive a weekly cashback deal on my losses as part of that. At my level this is 10% and has no limit. Sounds great doesnt it? Except it isnt. If I lose 10,000 and receive 1000 cashback the following week I immediately start the following week 1000 up and in order to receive the same level of cashback I need to lose the 1000 plus another 10,000. Gala say the cashback is a bonus and doesnt count for cashback purposes but in reality it does if you win but not if you lose. I could just about stomach this if it werent for the fact that if whilst converting this to withdrawable status (it has a 1x wagering attached to it) I happen to make any money with it this also counts against me!
If I lose it it doesnt count, if I win then it counts, if I neither win nor lose it counts. I dont think its very fair to have multiple applications that all favour the casino. It is after all a cashback payment meaning Ive lost money to receive it. Its my view that it should simply not be considered in any calculations and in its present condition it is not fairly described by Gala when they refer to it as 10% cashback per week.
I pmed the Gala rep Davina but received a message saying she no longer accepts pms.
Thoughts?
If I lose it it doesnt count, if I win then it counts, if I neither win nor lose it counts. I dont think its very fair to have multiple applications that all favour the casino. It is after all a cashback payment meaning Ive lost money to receive it. Its my view that it should simply not be considered in any calculations and in its present condition it is not fairly described by Gala when they refer to it as 10% cashback per week.
I pmed the Gala rep Davina but received a message saying she no longer accepts pms.
Thoughts?
