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Playboycasino.com/Ladbrokes declines bonus

Discussion in 'Online Casino and Poker Complaints - old section' started by Oebro, May 24, 2005.

    May 24, 2005
  1. Oebro

    Oebro Dormant account

    Occupation:
    well...it sucks!
    Location:
    Nowhere
    I deposited 100 at Playboy Casino three days ago in the belief that I could recieve a 100 bonus. I have played the minimum wagering requirements more than twice and lost most of my intial deposit (you must meet the WR before recieving the bonus)

    Now I have recieved a mail from Ladbrokes that says that the bonus has been declined since I'm from Denmark.

    Their website doesn't mention anything about danish players not being able to recieve the bonus - only chinese players are mentioned.

    I have emailed this to their support - so far no reply. Any ideas on what to do?
     
  2. May 24, 2005
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Pray?

    PS: Thanks for the tip off! last time I looked at them the SUB was only 25 so I didn't bother.
    Guess where I'm off to tonight! :cool:
     
    Last edited: May 24, 2005
  4. May 24, 2005
  5. Oebro

    Oebro Dormant account

    Occupation:
    well...it sucks!
    Location:
    Nowhere
    Thanks. I tried that - it didn't help :D

    But seriously. In theory any country could be banned - 'they just forgot to put it on the website' - very smart to have players wager and lose BEFORE recieving a bonus, then say 'oh sorry, you're not eligible'

    In the future I'll be sure to stay away from casinos where I'm required to wager before I recieve the bonus.
     
  6. May 24, 2005
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Seriously - I'm sorry.

    Just looked at their extremely vague T&C's:-
    It says banned countries INCLUDE China, but does not list the other countries.* :what:

    Then it gives Hong Kong dollars as an example. I thought Hong Kong IS Chinese now!!! :eek2:

    * A link at the bottom of the web page lists restricted territories as Gibraltar or the USA only - I can't see Denmark mentioned anywhere either.

    eCOGRA!
     
  8. May 24, 2005
  9. Oebro

    Oebro Dormant account

    Occupation:
    well...it sucks!
    Location:
    Nowhere
    Yeah, except you don't know whether your country is on the no bonus list, and won't know until after you have wagered. But you could of course...pray...

    :lolup:
     
  10. May 24, 2005
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Hmmmm... I think the UK should be alright... :rolleyes:

    Anyway, I wont be silly enough to blow all my deposit before finding out if I get the bonus or not! :D
    (Sorry again!)
     
  12. May 24, 2005
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    The example seems to mean that if you deposit in Hong Kong dollars,you can have the bonus after wagering it 4 times. So I think Hong Kong is not in the excluded list not that I will try it. Seems too risky.
     
  14. May 24, 2005
  15. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    You are lucky that you got a response. I did not a bonus or a reply. It is a good thing that I won anyway.
     
  16. May 26, 2005
  17. Oebro

    Oebro Dormant account

    Occupation:
    well...it sucks!
    Location:
    Nowhere
    Well, it was an automated response. I sent them another mail - still no word.

    What should I do? Give up? Wait? Pitch a bitch?
     
  18. May 26, 2005
  19. Oebro

    Oebro Dormant account

    Occupation:
    well...it sucks!
    Location:
    Nowhere
    BTW, did you look in your bank account or sports account for the bonus? Ladbrokes puts the bonus in the sports account and it's not automatically transfered to the casino account as other microgaming casinos.
     
  20. May 26, 2005
  21. Oebro

    Oebro Dormant account

    Occupation:
    well...it sucks!
    Location:
    Nowhere
    Got the bonus

    Just got a mail from customer care. They have assigned the bonus - YAY!

    Thay have also updated their website so it now says that the bonus doesn't apply to Danish players.

    Thanks to Simmo for helping me out. :notworthy
     
  22. May 26, 2005
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Very good point!

    You have to click on 'Bank' and then 'buy' your bonus chips from the SB account!
    I almost forgot this too.

    BTW I did join up with them and met the first WR with only a small loss.
    Thank you Spring Break! :D
     
  24. May 28, 2005
  25. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Bonus update!

    Well I got my bonus, albeit after 3-days, and not the 24-48 hours promised.

    I was surprised to see the confirmation e-mail specifically stated that I can play ALL casino games with the bonus money!
    With a huge WR of x4 - it's gonna be tough! :rolleyes:
     
  26. May 28, 2005
  27. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    I appreciate the sarcasm btw KK, but I thought the 4x was on the deposit only too ?
     
  28. May 28, 2005
  29. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    'only too' ?? Make up your mind!
    Do you mean 'only' or 'too'??? :confused:
    ( ;) )

    You wager the deposit x4 (really hard work! :rolleyes: ), then they give you the bonus, which you have to also wager x4 before you can withdraw.
    It's bleedin hard work I can tell you - could take as much a 10 minutes just to make 100 quid!
    PS: I've told you 3 trillion times - I'm NEVER sarcastic! :D
     
  30. May 28, 2005
  31. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    No of course you're not (sarc) !!

    I stand corrected. Shame Pboy is only too fullscreen only but i suspect this will change at some point now Ladbrokes have too only gone Viper (huuuge improvement!)
     

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