thiefplaypearls
Dormant account
- Joined
- Apr 12, 2016
- Location
- uk
Including but not limited to 1livecasino, betrealm, magicstarlive and casinoroyal dragon etc. I had played previously at 1livecasino and magicstarlive before.
I signed up and deposited circa 100 euros on Friday at betrealm, refused bonus as I always do. I started playing live roulette and was winning, had my balance up to circa 290 euros. I was suddenly booted from the game and my account was locked. I then had to contact them and ask why as they didn't bother getting in touch with me. They then asked me for verification, which I promptly provided. My account was locked until Sunday, (after previously claiming that they are unable to verify my account on a weekend). Their terms and conditions state that accounts are only locked when players refuse or fail to provide documentation, mine was locked prior to even being asked for it. After finally getting verified I had a few hours gameplay on Sunday and my balance peaked at 1906 euros! I put in a withdrawal request. And, the same day I am verified, I'm locked again!
This time they claim standard procedure. After pushing for answers as to why my account was locked I was then accused of illegal activity (mortified!). I pushed them on this accusation, nobody would elaborate. I was then asked to provide copies of 4 different bank cards (basically every card I'd ever used at their sites). I provided them with 3 (one was lost and another was a replacement of this card. I explained this). I provided this extra documentation promptly. Now whoever I speak to claims ignorance, and claims another department is responsible and we are waiting for them. If you can manage to get an answer from these departments they also claim somebody else is responsible. Nobody has yet told me why my account is even locked (on the same day it was verified!) and it's fairly obvious that they're posturing towards a no-pay. I am on night shift this week and am at my wits end (this is a large win for me), instead of spending my days sleeping I've been trying to sort this out. I'm in two minds as to whether to contact my card companies and charge back all transactions to sites within this company that I have made in the last few months (even though this would be like 1k+ less than my win). Tried to contact their license provider curacao-egaming.com as listed on their site... got this reply..
Dear Sir,
Thank you for contacting Curaçao eGaming. Please be advised that we do not license this entity. Its seems they are operating under Curaçao Interactive Licensing., a different license holder.
However we do see that they have fraudulently made use of our Logo of Curaçao eGaming. Our technical team will be contacting this group to have this taken down.
Regards,
Curaçao eGaming
Avoid these cowboys. Pretty much given up on getting my winnings Likely to charge back the few hundred I deposited with them over the last few months and cut my losses, having learned an important lesson.
Warning, stick to accredited in the future!
I signed up and deposited circa 100 euros on Friday at betrealm, refused bonus as I always do. I started playing live roulette and was winning, had my balance up to circa 290 euros. I was suddenly booted from the game and my account was locked. I then had to contact them and ask why as they didn't bother getting in touch with me. They then asked me for verification, which I promptly provided. My account was locked until Sunday, (after previously claiming that they are unable to verify my account on a weekend). Their terms and conditions state that accounts are only locked when players refuse or fail to provide documentation, mine was locked prior to even being asked for it. After finally getting verified I had a few hours gameplay on Sunday and my balance peaked at 1906 euros! I put in a withdrawal request. And, the same day I am verified, I'm locked again!
This time they claim standard procedure. After pushing for answers as to why my account was locked I was then accused of illegal activity (mortified!). I pushed them on this accusation, nobody would elaborate. I was then asked to provide copies of 4 different bank cards (basically every card I'd ever used at their sites). I provided them with 3 (one was lost and another was a replacement of this card. I explained this). I provided this extra documentation promptly. Now whoever I speak to claims ignorance, and claims another department is responsible and we are waiting for them. If you can manage to get an answer from these departments they also claim somebody else is responsible. Nobody has yet told me why my account is even locked (on the same day it was verified!) and it's fairly obvious that they're posturing towards a no-pay. I am on night shift this week and am at my wits end (this is a large win for me), instead of spending my days sleeping I've been trying to sort this out. I'm in two minds as to whether to contact my card companies and charge back all transactions to sites within this company that I have made in the last few months (even though this would be like 1k+ less than my win). Tried to contact their license provider curacao-egaming.com as listed on their site... got this reply..
Dear Sir,
Thank you for contacting Curaçao eGaming. Please be advised that we do not license this entity. Its seems they are operating under Curaçao Interactive Licensing., a different license holder.
However we do see that they have fraudulently made use of our Logo of Curaçao eGaming. Our technical team will be contacting this group to have this taken down.
Regards,
Curaçao eGaming
Avoid these cowboys. Pretty much given up on getting my winnings Likely to charge back the few hundred I deposited with them over the last few months and cut my losses, having learned an important lesson.
Warning, stick to accredited in the future!