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Play pearls casinos/ Platypus B.V Rip off!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by thiefplaypearls, Apr 12, 2016.

    Apr 12, 2016
  1. thiefplaypearls

    thiefplaypearls Dormant account

    Occupation:
    blue collar life
    Location:
    uk
    Including but not limited to 1livecasino, betrealm, magicstarlive and casinoroyal dragon etc. I had played previously at 1livecasino and magicstarlive before.

    I signed up and deposited circa 100 euros on Friday at betrealm, refused bonus as I always do. I started playing live roulette and was winning, had my balance up to circa 290 euros. I was suddenly booted from the game and my account was locked. I then had to contact them and ask why as they didn't bother getting in touch with me. They then asked me for verification, which I promptly provided. My account was locked until Sunday, (after previously claiming that they are unable to verify my account on a weekend). Their terms and conditions state that accounts are only locked when players refuse or fail to provide documentation, mine was locked prior to even being asked for it. After finally getting verified I had a few hours gameplay on Sunday and my balance peaked at 1906 euros! I put in a withdrawal request. And, the same day I am verified, I'm locked again!

    This time they claim standard procedure. After pushing for answers as to why my account was locked I was then accused of illegal activity (mortified!). I pushed them on this accusation, nobody would elaborate. I was then asked to provide copies of 4 different bank cards (basically every card I'd ever used at their sites). I provided them with 3 (one was lost and another was a replacement of this card. I explained this). I provided this extra documentation promptly. Now whoever I speak to claims ignorance, and claims another department is responsible and we are waiting for them. If you can manage to get an answer from these departments they also claim somebody else is responsible. Nobody has yet told me why my account is even locked (on the same day it was verified!) and it's fairly obvious that they're posturing towards a no-pay. I am on night shift this week and am at my wits end (this is a large win for me), instead of spending my days sleeping I've been trying to sort this out. I'm in two minds as to whether to contact my card companies and charge back all transactions to sites within this company that I have made in the last few months (even though this would be like 1k+ less than my win). Tried to contact their license provider curacao-egaming.com as listed on their site... got this reply..


    Dear Sir,

    Thank you for contacting Curaçao eGaming. Please be advised that we do not license this entity. Its seems they are operating under Curaçao Interactive Licensing., a different license holder.

    However we do see that they have fraudulently made use of our Logo of Curaçao eGaming. Our technical team will be contacting this group to have this taken down.

    Regards,
    Curaçao eGaming





    Avoid these cowboys. Pretty much given up on getting my winnings :( Likely to charge back the few hundred I deposited with them over the last few months and cut my losses, having learned an important lesson.

    Warning, stick to accredited in the future!
     
    1 person likes this.
  2. Apr 12, 2016
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    You have deposited at a right rogue. How the hell do people find these clip joints? Your deposits are less than your win?? You AIN'T getting your win, so deposits are better than nothing!

    The fact that Curacao (the most insipid LA of all) have told you they've ripped off their logo means you're doomed. The last jokers that did this and were exposed on here were casino4live.

    P.S. The shonky software is not UK licensed, and you should not be able to deposit there if they gave a toss about geo-location of players. The terms are a joke, misspelt and they state at the bottom they are a subsidiary of a Curacao BUSINESS Number not a gambling license! They also mention the dreaded 'Notarized ID' something usually only inflicted by rogue Playtechs.

    Effectively a new low in gambling safety, effectively a Curacao 'white label' lol...
     
    4 people like this.
  4. Apr 12, 2016
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I kinda (?) want to say thanks for the heads up...but like dunover says, how the heck do people find these things? looking for freebs?
     
  6. Apr 13, 2016
  7. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    This utter ignorance of doing his/her due diligence before handing over their hard earned cash is surprising me every time and to be honest is becoming very annoying. Day in, day out i read threads by new members who could just throw their money out of the window, instead they register at the most dodgy online casinos that you can find on the net. :mad:

    729 online casinos by over 400 operators are licensed by the UKGC, yet you take up one with Curacao license and on top you don't even check that it is legit. Well, you did after you got into trouble. :rolleyes:

    You said that 1900 is a lot of money for you, yet you don't take 30 seconds to google the names of those casinos, which would have saved you all the heartache. Funny that after the child has dropped into the water you took the time and even found Casinomeister. :rolleyes:

    Car insurance - first thing you go on a comparison website
    New Phone - ditto
    New Mobile Phone Contract - ditto
    Anything else in your live - you check
    Casinos - NOPE, you just waste your money at a rogue casino. :eek:

    Sorry, this might sound harsh, but had to come out for once. People, Google is such a powerful tool, use it!!! And not after you have lost/accounts locked/winnings confiscated for no reason and are quote: "at your wits end"!!! :axeman:
     
    2 people like this.
  8. Apr 13, 2016
  9. thiefplaypearls

    thiefplaypearls Dormant account

    Occupation:
    blue collar life
    Location:
    uk
    I had a good shop about for the laptop with comparisons and stuff. The phone contract I just get from ee due to a healthy friends and family discount. I'm no Leo Messi when it comes to my gambling license provider information though. Deeply shameful on my behalf. Their live roulette is provided by the Fitzwilliam casino stream in Dublin, emailed some senior management there to let them know what rogues they're associating with!
     
    1 person likes this.
  10. Apr 13, 2016
  11. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    To be fair when I first got the slots bug I signed up to just about everything I could lay my hands on for the sake of getting a 'free' cash bonus or whatever. Mind you it was a bit like the Wild West so it was anybody's guess whether the casino would honour my 'winnings' as such. On those rare occasions I met WR, most did, but some just gave me the middle finger!

    But I did stop short of depositing at a lot of these clipjoints thanks to the uncertainty of ever seeing my money though. I mean there are so many 'near-accredited' casinos that aren't all bad and do pay. I think like with anything, sometimes it's best just to find these things out for yourself, I know if I accrued sizeable sums at some casinos that there is next to no chance of being paid anyway. Ts & Cs have have had somewhat of an overhaul shall we say, and I find myself actually bothering to read it in fine detail :(

    Eventually I guess most members will settle on 5-10 reliable casinos whilst still being registered at about a hundred others. I've always wondered where all the PPI and Viagra spam mail come from. I think I know :(:(
     
    2 people like this.
  12. Apr 13, 2016
  13. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Thank God for Casinomeister. My first ever post was for help and that's how I found this great place.

    Remember hindsight is 20/20......
     
  14. Apr 14, 2016
  15. pinkfloyd

    pinkfloyd Experienced Member

    Occupation:
    fisherman
    Location:
    aus
    my friend joined a casino many years ago and when there was a delay in payments (id verification ) and i had no idea how online casinos behaved so i googled the casino and found this place ... the casino was accredited it was normal behavior and she was paid :D but she did choose that casino from the web and myself and her had no idea about the extent of rogues , so she was lucky , i was lucky and everyone else i have ever directed through here has been luckier .


    i hope the op gets something back and then chooses wisely from here and gets plenty of sleep on their next big win !
     
  16. Apr 14, 2016
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    We live and (hopefully) learn. :D
     
  18. Apr 14, 2016
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Part of the problem is the affiliate sites. They can look like honest and impartial "comparison sites", so someone could end up trusting their recommendation just as much as they would trust a result thrown up by comparethemarket when looking for insurance. There are even fake independent regulators set up by some rogues, which they then link to in order to make themselves look credible. In this case, they faked a licence from one of the weakest regulators around, but if you didn't know how this part of the industry worked, you would see this as a positive for the site.

    Many UK players are obviously unaware of how our new laws work, so are not looking for, and checking, a UK Gambling Commission licence before parting with their money, which turns out to be a very good way of telling the rogues from the legit because legit casinos have largely quit accepting UK players if they haven't got a UK licence. If a casino has no UK licence, but accepts UK players, they are highly likely to be at the rogue end of the spectrum, with just a couple of exceptions.
     
    1 person likes this.
  20. Apr 14, 2016
  21. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Partially agree VVM.

    No matter how many aff sites are advertising them or what licenses, faked or real, they have, Google will provide you with plenty of information. Any new player does not have to do more searching as if he/she would look for a new phone/laptop/any other item costing a few bucks.

    And the "new to online gaming" argument is not cutting it for me either anymore, there is just too much information available to blindly register with the first i come across the internet.
     
  22. Apr 14, 2016
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I have just Googled Betrealm, and there are no really obvious warning signs on the results. They are listed as "OK" by askgamblers, have bought Google advertising, and have made sure of their SEO for the first page such that nothing leaps out that might put players off.

    It would be necessary to "read between the lines" to realise how bad this lot really are, which is something that comes with experience. The OP also has positive experience with two others in this group, plus they don't take bonuses and play live streamed games from a reputable casino. Really, nothing should be going wrong with this kind of approach, the casino can't mess with the game results, and without any bonuses in play there should not be a problem with the complex terms and violations thereof that often trip players up.

    Askgamblers should really know better than to give such a decent review to a casino that is using a fake Curacao licence, as it's something they should have researched before listing the site given that they also offer a mediation service for their referred players.

    The CM entry is nowhere to be seen on page 1 of the Google results, although a newbie would not necessarily realise that a CM review carries far more weight than almost all the others put together.

    Most people tend not to dig too deeply when Google is telling them what they want to see. It won't last, because sooner or later Google will start listing THIS thread now that we have mentioned this casino & group several times, and it's fake Curacao licence should then start showing up on page 1, along with the fact that they are trying to find an excuse not to pay out on live streamed games without any bonus being involved.
     
    1 person likes this.
  24. Apr 14, 2016
  25. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Sorry VVM, should have detailed a little better. When i look at a new casino i enter into Google: "casino name, complaint" as without that you get all the artificially "pushed to page 1" results.

    See the result below for Bet Realm, as a newbie i wouldn't touch it with barge pole when seeing the sentence in the Google result "do not hold a UKGC license" and that review score:

    Play pearls casinos/ Platypus B.V Rip off!: Capture 460.PNG,Apr 14, 2016

    Play pearls casinos/ Platypus B.V Rip off!: Capture 461.jpg,Apr 14, 2016
     
  26. Apr 14, 2016
  27. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Sorry one more, this was result number 4 on Google, I would need to be hammered to sign-up after reading that review:

    You must register/login in order to see the link.
     
  28. Apr 14, 2016
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    One needs to have experience of using Google to know how to construct a search in a way that removes many of the SEO boosted positive results. I didn't learn the value of adding keywords like "complaints" and "problems" for many years. I used to just keep it as simple as possible, and look at the first page. In the old days, Google would let you set your results to whatever length you liked, so my first adjustment was to set it to 100 so that I could scroll down the first 100 hits relatively easily. Google then removed that feature and forced everyone to use 10 result pages, and the advanced search options were better hidden, so well that at first I thought that functionality had also been removed.

    The importance of no UKGC licence isn't something that all UK players appreciate as for many years there was no such thing, and unlike places like the US, there is no ISP blocking in place, nor deposit blocking by banks, to alert UK players to the possibility that they might be better off looking elsewhere. Instead, the UK rules rely on the honesty of the casinos to bar UK players, which has meant that many reputable casinos have blocked their sites from the UK where they have decided not to get the UK licence, whereas the rogues are just as easy to access as UKGC licenced casinos.

    The Pogg rating is highly likely to put me off, but even this doesn't go far enough as it fails to spell out that it's actually illegal for them to offer service to a player from the UK, rather than that their low 3/10 rating should alert the UK player that they have a sub standard licence from Costa Rica (even though they are now claiming it's from Curacao). Before the UKGC regulations, a casino was not necessarily rogue just because it was licenced in Curacao, and in the past some accredited casinos here were licenced in places like Costa Rica and Curacao, but were accredited because Bryan had done due diligence on the owners and operators, and believed that they could be trusted not to take advantage of their "wild west" situation to rip off players.

    The average UK person is bombarded with TV ads for online casinos, along with ads in newspapers and the mail, and of course the internet. However, this advertising makes little or no mention of the UKGC regime that now underpins the industry for the UK player, and can even give a false impression that online casinos in general are now "approved" by the government as a legitimate industry (like Amazon and Ebay) rather than an internet scam (like those online pharmacies selling Viagra and other things to anyone who will buy, or the rich Nigerians that need our help moving several million dollars, and will let us keep 10%).

    There is no equivalent advertising campaign to teach UK players to "look for the Gambling Commission logo on the site" as a means of checking out an online betting site before we register and deposit. This is something left for players to discover on their own, and something they often learn too late after having been screwed over for the first time and realising that there is a significant rogue element still at work within the industry.
     
    1 person likes this.
  30. Apr 14, 2016
  31. K2C

    K2C Experienced Member webmeister

    Occupation:
    Data analyst
    Location:
    USA
    Oh, that's where those clicks are coming from :)
    To VWM's comment about affiliate/comparison sites - one can see that we do not even have an affiliate deal with those crooks, there are no affiliate tracking links in that review. We do keep them in the database for statistical purposes and use in the studies we publish. But if someone is dumb enough to go to that casino from our review, I won't get a penny.
     
    1 person likes this.

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