Casino Complaint play-online.com doesn't pay winnings

[mircea5656]

I have a problem with this casino Link Removed ( Old/Invalid) they do not want to proceed my withdraw even if past 6 days from the moment when I submited on 2 March.They answer to one of my e-mails and apologize for the situation created,but did not solve my problem.

I even tried to contact Lotteries and Gaming Authority of Malta www.lga.org.mt where they have license to solve this but they don't answer either.


If anybody can help me please let me know.Thank you!

 

[heador112]

You have to wait . Maybe they need some days to proceed your withdrawal . What did they told you in the email ?

 

[mircea5656]

You have to wait . Maybe they need some days to proceed your withdrawal . What did they told you in the email ?

They answer one time ;

"Dear Mircea,

Following your acceptance of our prior apology, kindly note that we effectively had to re-submit the withdrawal.

Your withdrawal request is being processed in accordance with our official terms and conditions that you agreed to when signing up to receive your 5 Euro Free Bonus which are consistently monitored, reviewed and approved by the LGA under which we hold a license and fully comply with all regulations.



Kind Regards,

Play-Online.com

Support Team



E-Mail support@play-online.com

Web www.play-online.com

Address 3rd Floor, Moonglow Building, Pioneer Street, Bugibba, Malta"


Since then I send 6 e-mails and none of this 6 doesn't have an answer from them.They ignore all my e-mails even if is 9 March and my withdraw is since 2 March and they have specify on their website that any withdraw using Moneybookers will be proceeded in 48 hours wich is lie of course.

 

[mircea5656]

Expired Image

 

[mircea5656]

Today answer from play-online.com support:

"Dear Mircea,





We are writing regarding your email.



Please rest assured that your withdrawal request has been submitted to our Payments Team and it will be processed as soon as possible.



Kindly note that if you are unhappy with our response and would like to speak with our Casino Manager regarding the situation, you can request a call from him (by replying to this email) and you will be contacted within the day.





Thank you for your cooperation.





Kind Regards,

Play-Online.com

Support Team



E-Mail support@play-online.com

Web www.play-online.com

Address 3rd Floor, Moonglow Building, Pioneer Street, Bugibba, Malta"



Guess what? they do not call me ,and my withdraw is still going to proceed "as soon as possible" even if it past 6 days and on their webiste is wrote that they will proceed a withdraw in 48 hours ( 2 days).


This is warning for anybody who wants to try their 100% deposit bonus up to 200 euro,it might that your withdraw not to be proceeded and stay "as soon as posible" for a long time.

 

[heador112]

Its not good you have to wait so long , but i guess they will pay you .