1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Bonus Complaint PKR - Midweek Steps

Discussion in 'Casino Complaints - Bonus Issues' started by JCGamble, Dec 14, 2015.

    Dec 14, 2015
  1. JCGamble

    JCGamble Dormant account

    Occupation:
    Gamble
    Location:
    England
    Evening.

    On 1st December I took part in a promotion at PKR named Midweek Steps. The promotion offered a post wager bonus in multiple steps. Wagering $5000 would see you have $1000 of free bets throughout the promotion. It wasn't clear if there was any wagering on the free bets, but whilst using them, it seemed all winnings from them went to cash balance. Brilliant value offer in my opinion and I went in with $800 straight away.

    I've since been on holiday and come back to see that my withdrawal has been cancelled and my account balance adjusted. Is this right..? Can they do this?

    Images below.

    Promo
    PKR - Midweek Steps: PKR con001.jpg,Dec 14, 2015
    My account statement. Wagers are showing as 0 as they were free bets being used.
    PKR - Midweek Steps: PKR_Con.png,Dec 14, 2015

    EDIT: I looked for a PKR rep here, no luck though.
     
  2. Dec 14, 2015
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Have you been in contact with their support? If so, what did they say?
     
  4. Dec 14, 2015
  5. JCGamble

    JCGamble Dormant account

    Occupation:
    Gamble
    Location:
    England
    I have and I'm still eagerly awaiting a reply. Scared it's going to be "a management decision" and "we can't give you any further information" kind of thing.
     
  6. Dec 14, 2015
  7. JCGamble

    JCGamble Dormant account

    Occupation:
    Gamble
    Location:
    England
    Managed to get hold of them on Live Chat. Transcript below.

    Me: Hi Michael

    Michael: Hello

    Me: I took part in the midweek steps promotion, I finished it then jetted off on holiday. I’ve just come back to find the withdrawal cancelled and my balance adjusted to $800…

    Michael: May I ask your username please?

    Michael: One moment please...

    Michael: To be able to assist you, for security reasons, please confirm the following information:
    1. Your date of birth
    2. The first line of your home address
    3. The answer to the following question:

    Michael: Thanks for confirming the details

    Michael: As per our terms and conditions, the promotions has been canceled and all the winnings have been removed

    Me: Can you tell me which terms and conditions please. Could you also tell me why you have removed winnings from wagers with my own money?

    Michael: The withdrawals requests have been declined and the money is in players' account

    Me: Michael are you there?

    Michael: You can find the terms and conditons here

    Michael: Terms & Conditions
    1. The promotion “Midweek Steps” is available for all PKR Games players.
    2. To qualify for the promotion you must wager the qualifying bet amounts on the qualifying games during the qualifying periods.
    3. Wagering with free bets will not count towards the promotion and wagering on play/demo games will not count.
    4. Free Bets will be credited instantly as soon as you qualify for each free bet amount and will be valid for 3 days from issue, if not used within this time they will expire.
    5. Midweek Steps free bets will be available to use on all slots at PKR Games.
    6. General Bonus terms apply in addition to the terms listed here.
    7. PKR reserves the right to take action against any player we believe has abused this offer in any way.
    8. PKR reserves the right to withhold any bonus payment if it believes that the offer has been abused and/or where the terms of the offer are not fulfilled, or any irregular wagering patterns are found.
    9. PKR reserves the right to withdraw or amend this offer at any time, without prior notice. The decision of the PKR management team is final and no correspondence will be entered into.

    Me: So has anyone been paid out for their wagers from cash and/or freebets during the promotion period, or did you restrospectively remove all winnings as you have done with me. It's a bit worrying as I would have made a profit without the freebets, yet that's been removed too.

    Michael: I can not disclose others players informations

    Michael: I understand your point and I appreciate your comment

    Me: Also, there was no option to opt in or out of this promotion. If I had played and won, with or without freebets, it seems you would have removed winnings - seeming as you removed winnings from my cash wagers and not just my freebet wagers.

    Michael: I understand and again apologies fore the inconvenience

    Me: Do you have a complaints procedure or would one have to follow up with IBAS/UK Gambling Commission?

    Michael: You can access it by clicking on this link:You must register/login in order to see the link.

    Me: Thank you for the assistance Michael.

    Me: Goodbye
     
  8. Dec 18, 2015
  9. JCGamble

    JCGamble Dormant account

    Occupation:
    Gamble
    Location:
    England
    Any thoughts?
     
  10. Dec 29, 2015
  11. lucky2

    lucky2 Dormant account PABnononaccred

    Occupation:
    Pro
    Location:
    London
    Had exactly the same thing here

    Would have been up with or without the bonuses. Account was locked for over a week with no explanation and when I was allowed back in balance reset to original deposit amount.

    When asked why I was told 'management decided to pull the promotion' and quoted the general terms. These terms however, do not cover pulling a promotion AFTER people have completed it. I also believe from reading around the net, losers weren't refunded.

    As they are registered in the UK I will be taking them to the small claims court as this is outright rogue. Good luck with your case.
     
  12. Dec 29, 2015
  13. JCGamble

    JCGamble Dormant account

    Occupation:
    Gamble
    Location:
    England
    It's disgusting behavior on their part. Think it comes close to fraud? Advertising a promotion which you can't physically win/complete. Awaiting a reply from Casinomeister guys, see if this is worth a PAB or not. Will look into IBAS, UKGC and then send them a letter.
     
  14. Dec 29, 2015
  15. lucky2

    lucky2 Dormant account PABnononaccred

    Occupation:
    Pro
    Location:
    London
    I had actually completed the whole thing and requested a withdrawal

    It is definately bait and switch though, they basically realised afterwards that they had messed up and tried to welch.

    They actually offered the bonus on the 1st with original terms (I completed it before midnight and withdrew)

    By the morning of the 2nd they had added a 35x wagering requirement into the terms.
    Followed by pulling it completely.

    Then locked accounts completely and confiscated winnings.

    UKGC told me nothing they could do and IBAS have said they are looking into it. Will keep you posted if I get any other information.
     
  16. Dec 29, 2015
  17. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Small claims it - only costs £40 quid to set a date. PM me if you need the standard letters setting out proposed action.
     
  18. Dec 29, 2015
  19. lucky2

    lucky2 Dormant account PABnononaccred

    Occupation:
    Pro
    Location:
    London
    Thank you, that's the plan, will drop you a PM if I need anything - thanks for the offer :)
     
  20. Jan 20, 2016
  21. JCGamble

    JCGamble Dormant account

    Occupation:
    Gamble
    Location:
    England
    How you getting on Lucky?
     
  22. Jan 20, 2016
  23. lucky2

    lucky2 Dormant account PABnononaccred

    Occupation:
    Pro
    Location:
    London
    It's with Mcol at the moment...
     
  24. Mar 2, 2016
  25. lucky2

    lucky2 Dormant account PABnononaccred

    Occupation:
    Pro
    Location:
    London
    It has now been referred to my local court as pkr filed (in my opinion a poor) defence. How is your's going?

    I read on another forum someone tried to mediate with them and they were using the same defence and refused to back down so they are proceeding to court also...
     

Share This Page