SuitedPower
Dormant account
- Joined
- Mar 17, 2007
- Location
- Across the pond
Hi guys,
I deposited here the other day after they switched to microgaming as I enjoy microgaming slots. I got pretty lucky and won a large amount off a slot very quickly. I did not claim any bonus nor did I get a non deposit bonus. I played a bit more over the next few days and lost a little back, no biggy. Today I go to cash out. I deposited by NETELLER so I expected the cashout to be hassle free. Here is what happens when you go to the cashout link inside the casino through the bank.
1) You are asked to enter the amount you wish to withdraw (So I do so). My entire balance is a cash balance and there is no bonus balance (I have also NEVER had a bonus on this account so plz noone say - hey you must still have to clear your bonus lol)
2) You get a screen confirming the amount, you can either "cancel" "go back" or click "next". I click "next"
4) You now get a screen entitled "Withdrawl Policy" . It explains the 24hr reverse withdrawl policy and the fact you might get asked for documents etc etc. Standard sort of stuff. Heres the killer tho. There is NOTHING to click on to get further! It says "Where relevant your withdrawal will be paid back to the same payment option and account you have previously used. Withdrawals may reflect as a single payment or in increments, depending on the payment option and withdrawal rules/requirements". This is fine be my as my deposit method was NETELLER. At the bottom of the screen it says "please select alternative payment". There is ONE option beneath that and that is "Solo and Switch". there is NOTHING else to click on the page - you CANNOT Withdraw. If you go back to the casino at this point the withdrawl still has not gone through. Someone has clearly been a retard when making this page - do they not realise its impossible to withdraw yet?. FWIW I tried clicking the "solo and switch" link anyway, despite not having either of these cards, but it again took me to a screen where there was no escape.
JESUS I WANT MY MONEY ITS TRAPPED IN THERE!
SuitedPower
I deposited here the other day after they switched to microgaming as I enjoy microgaming slots. I got pretty lucky and won a large amount off a slot very quickly. I did not claim any bonus nor did I get a non deposit bonus. I played a bit more over the next few days and lost a little back, no biggy. Today I go to cash out. I deposited by NETELLER so I expected the cashout to be hassle free. Here is what happens when you go to the cashout link inside the casino through the bank.
1) You are asked to enter the amount you wish to withdraw (So I do so). My entire balance is a cash balance and there is no bonus balance (I have also NEVER had a bonus on this account so plz noone say - hey you must still have to clear your bonus lol)
2) You get a screen confirming the amount, you can either "cancel" "go back" or click "next". I click "next"
4) You now get a screen entitled "Withdrawl Policy" . It explains the 24hr reverse withdrawl policy and the fact you might get asked for documents etc etc. Standard sort of stuff. Heres the killer tho. There is NOTHING to click on to get further! It says "Where relevant your withdrawal will be paid back to the same payment option and account you have previously used. Withdrawals may reflect as a single payment or in increments, depending on the payment option and withdrawal rules/requirements". This is fine be my as my deposit method was NETELLER. At the bottom of the screen it says "please select alternative payment". There is ONE option beneath that and that is "Solo and Switch". there is NOTHING else to click on the page - you CANNOT Withdraw. If you go back to the casino at this point the withdrawl still has not gone through. Someone has clearly been a retard when making this page - do they not realise its impossible to withdraw yet?. FWIW I tried clicking the "solo and switch" link anyway, despite not having either of these cards, but it again took me to a screen where there was no escape.
JESUS I WANT MY MONEY ITS TRAPPED IN THERE!
SuitedPower
