Being an old client when their new software version was released I received a CD & a bonus chip. So far so good!
I played the bonus & thought it was pretty fair, so kept it on my system thinking I'd make a deposit at some stage.
Maybe 2 months later I received a promo saying deposit a min of $25 & get a $30 welcome bonus.
Anyway last Friday I made a $25 deposit, but the $30 was not creidted imediately, thinking i had to log out then log in I tried this, still no bonus. Well I played the $25 through & then contacted support.
I received an e-mail back stating I had to deposit $30 to get the $30 signup bonus.
Unfortunetly I have a system crash & lost all my data, though considering the time frame, I doubt the promo would still be in my inbox, as I get around 300 e-mails a day anyway, so most get purged within a week.
Bottom line is I contacted support who stated I had to make a further $5 deposit to gain the $30 bonus.
They also stated " Pharaoh's Casino reserves the right to alter or remove special bonuses without prior notice, but will always endeavor to act fairly in doing so."
I'm not very impresses about the way in which Pharaoh's Casino has handled this matter.
Ok it's only $25 no big deal, but it's the principle of the matter here, and that's why I'm not impressed.
In future I will be make it a practice to save every promo that I receive, that I intend to take the offer on.
I played the bonus & thought it was pretty fair, so kept it on my system thinking I'd make a deposit at some stage.
Maybe 2 months later I received a promo saying deposit a min of $25 & get a $30 welcome bonus.
Anyway last Friday I made a $25 deposit, but the $30 was not creidted imediately, thinking i had to log out then log in I tried this, still no bonus. Well I played the $25 through & then contacted support.
I received an e-mail back stating I had to deposit $30 to get the $30 signup bonus.
Unfortunetly I have a system crash & lost all my data, though considering the time frame, I doubt the promo would still be in my inbox, as I get around 300 e-mails a day anyway, so most get purged within a week.
Bottom line is I contacted support who stated I had to make a further $5 deposit to gain the $30 bonus.
They also stated " Pharaoh's Casino reserves the right to alter or remove special bonuses without prior notice, but will always endeavor to act fairly in doing so."
I'm not very impresses about the way in which Pharaoh's Casino has handled this matter.
Ok it's only $25 no big deal, but it's the principle of the matter here, and that's why I'm not impressed.
In future I will be make it a practice to save every promo that I receive, that I intend to take the offer on.
