I_Need_Help
Newbie member
- Joined
- Apr 9, 2021
- Location
- Netherlands
Hi all
first of all hope youre doing all well in these weird times.
Im having a big issue with MrVegas casino, the sistersite of Videoslots (also says so in emails etc).
10+ days ago now ive won a very nice 12,000 euros and withdrew those. After 24 hours i contacted them the first time about my withdrawal and apparantely there were issues with the payment provider over easter and i just had to wait a bit more. Well, the next day, still nothing. Contacted again, got more weird excuses including ''oh just wait another day, you'll be fine'' among other excuses. The payments team would update me ASAP ive heard in about what, 10 or so chats by now.
Guess what, never updated. Not really surprised there, they dont give you a single timeframe, updates, or information at all.. and the information you get as the ''excuses'' above, arent right anyways.
Well onwards, yesterday i got in chat again, asking for updates and suddenly i had to fill in a Source of Wealth declaration. Funny, i thought i would recieve an update? Guess what, ofcourse not (and yes i checked spam folders etc). Anyways, besides that - ive filled it in. Now the waiting game starts again.
Today ive asked, no update (no surprise there, is it). Im wondering if, and when i'll ever recieve my money. I got a gut feeling they are trying to stall me out as long as possible here and i dont trust them for another second anymore after all the fake excuses they came up with.
How is it even legal to ask for that declaration 10 days (!!!) after the request to withdraw has been made? They dont do it once youre losing your money... but once you win a bit they do everything not to pay out?
I hope anyone can help me out here, the Videoslots rep apparantely said he couldnt do anything and just sent me off to support (which is, for a fun fact exactly the same as the one from videoslots, so why cant you help huh..?)
Thanks in advance <3
Oh, and for a fun fact... you cant withdraw, but you can still deposit and gamble! how thats allowed then i dont get either.
first of all hope youre doing all well in these weird times.
Im having a big issue with MrVegas casino, the sistersite of Videoslots (also says so in emails etc).
10+ days ago now ive won a very nice 12,000 euros and withdrew those. After 24 hours i contacted them the first time about my withdrawal and apparantely there were issues with the payment provider over easter and i just had to wait a bit more. Well, the next day, still nothing. Contacted again, got more weird excuses including ''oh just wait another day, you'll be fine'' among other excuses. The payments team would update me ASAP ive heard in about what, 10 or so chats by now.
Guess what, never updated. Not really surprised there, they dont give you a single timeframe, updates, or information at all.. and the information you get as the ''excuses'' above, arent right anyways.
Well onwards, yesterday i got in chat again, asking for updates and suddenly i had to fill in a Source of Wealth declaration. Funny, i thought i would recieve an update? Guess what, ofcourse not (and yes i checked spam folders etc). Anyways, besides that - ive filled it in. Now the waiting game starts again.
Today ive asked, no update (no surprise there, is it). Im wondering if, and when i'll ever recieve my money. I got a gut feeling they are trying to stall me out as long as possible here and i dont trust them for another second anymore after all the fake excuses they came up with.
How is it even legal to ask for that declaration 10 days (!!!) after the request to withdraw has been made? They dont do it once youre losing your money... but once you win a bit they do everything not to pay out?
I hope anyone can help me out here, the Videoslots rep apparantely said he couldnt do anything and just sent me off to support (which is, for a fun fact exactly the same as the one from videoslots, so why cant you help huh..?)
Thanks in advance <3
Oh, and for a fun fact... you cant withdraw, but you can still deposit and gamble! how thats allowed then i dont get either.