Payment Issues at Slottica Casino

[Anastasya91]

Меня зовут АнастасииЗдравствуйте. У меня есть проблемы с казино Slottica. Деньги были украдены со счета в размере $8731,54

 

[Anastasya91]

Hello

 

[Anastasya91]

I'm new here. How to publish a complaint. My English is not too good

 

[Anastasya91]

I have a question: how to post a complaint? The casino debited a lot of money from the account , almost $ 10k

 

[Anastasya91]

Hello from Russia. And I'm here on the issue of disappearance, almost $ 10k from my account.

 

[Anastasya91]

Hello, I am a mother of two beautiful babies and in my free time I like to relax and play slots only(poker, roulette, live I don't understand, no playing), to escape from the daily hustle and bustle. Someone is watching TV shows - and I like to play a little. But as it turned out, winning can bring not only joy, but also: sleepless nights, spoiled nerves, disappointment from your favorite leisure and loss of confidence in the world of online casinos.I have heard about the forum, but I have never used it practically, only as a guest.Something happened that I rarely read or hear about, and I don't know where to turn in such a situation except for you

 

[Anastasya91]

My country: Russian Federation

 

[Anastasya91]

Hello, I am a mother of two beautiful babies and in my free time I like to relax and play slots only(poker, roulette, live I don't understand, no playing), to escape from the daily hustle and bustle. Someone is watching TV shows - and I like to play a little. But as it turned out, winning can bring not only joy, but also: sleepless nights, spoiled nerves, disappointment from your favorite leisure and loss of confidence in the world of online casinos.I have heard about the forum, but I have never used it practically, only as a guest.Something happened that I rarely read or hear about, and I don't know where to turn in such a situation except for you

 

[Anastasya91]

My country: Russian Federation

 

[maxd]

If we can offer assistance with your problem please feel free to use our Complaints service. That process starts here: Submit Your Online Casino Complaint .

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply could slow, stall or even cancel your complaint here at Casinomeister.

If you need assisstance with your English just ask on our forums for someone to help you translate. We have readers from all over the world and there will almost certainly be someone who can help you.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[Anastasya91]

when submitting a complaint, the limit of 1,000 characters is much larger than my complaint. Maybe there is someone who can help with the translation and how to make a miniature complaint out of a large one?

 

[Anastasya91]

Hello, I am a mother of two beautiful babies and in my free time I like to relax and play slots only(poker, roulette, live I don't understand, no playing), to escape from the daily hustle and bustle. Someone is watching TV shows - and I like to play a little. But as it turned out, winning can bring not only joy, but also: sleepless nights, spoiled nerves, disappointment from your favorite leisure and loss of confidence in the world of online casinos.

I have heard about the forum, but I have never used it practically, only as a guest.Something happened that I rarely read or hear about, and I don't know where to turn in such a situation except for you.I have been playing at Slottica Casino for a long time - verification, deposits from 1 to 4 thousand. The biggest withdrawal was 45000rub.the maximum bet size for wagering the bonus is 150 rubles ($ 1.94).On February 19th, it was my birthday, and they gave me free spins. On February 20th, I won 51520 rubles (673$)from the free spins. The wagering requirement was 45, and I had to wager more than two and a half million rubles in my currency?.

I played and took screenshots of my wins (there were many screenshots).During the game, there was a moment when my balance was around 90,000 rubles(1175$): in the PlaynGo slot Legacy of Dead, I tried to place a bet of 200 or 300 (around that amount). But a message popped up saying that the bet limit was exceeded. I clicked "OK" and it refreshed, and I was back in the slot with no winnings added or deducted from my balance.

II got it that the bet for wagering was only 150 rubles(1.96 $). That's why the spin wouldn't work - I couldn't make any more bets at that level. I reduced the bet back to the correct amount, played a little more, and then left the slot.I played for a long time on other slots and had 142,000 rubles in my balance in the Pragmatic provider, completely forgetting that buying a bonus is a kind of bet. I bought a bonus game in Book of Golden Sands for 9,000 rubles, which gave me 50,500 rubles.I remembered about the max bet and went to the support chat to explain that I forgot that buying games is not allowed ( PlaynGo, which automatically limited me, this provider: Pragmatic allowed me to buy the game and did not restrict me.!).

I told them that I had made a mistake and asked what to do now?because I thought that now they would tell me to finish the game session and not waste my time. this win was insignificant compared to the turnover... They calmed me down and said that it was okay, but not to violate the rules again. Anyway, my balance slowly grew, and then the PlaynGo slot(I call him - Frogs )gave me 388,800 rubles with a bet of 150 rubles!!! ? I was in shock. My balance became more than 750,000 rubles(9800$) (screenshot).

I played for a long time, almost didn't sleep, and my eyes hurt. My balance became 668,748 rubles(8 731,54$).I went to the support chat to find out how to withdraw. They told me to create a request for 100,000 rubles (1305,65$)in electronic wallet within 36 hours.I created the first request after about 30 hours, but it was canceled said that I needed to verify my electronic wallet account, which I had deposited from a long time ago, too. I verified my Piastrix wallet account and asked if I had to wait another 36 hours. They said yes, so I created another request for 100,000 rubles in Piastrix wallet.

And , on February 25th, when there were only 8 hours left until the end of the 36-hour period, I discovered that the entire amount was missing from my account, and the withdrawal was canceled, with an email explaining that they found bets that exceeded the allowable values for wagering the bonus !!!! I went to the chat and asked what bets exceeded the bonus wagering? I had already asked you when I bought the game from Pragmatic, and you said that it was okay, just don't do it again.

And there was only one case with Legacy that limited me, automatically spinning and refreshing me. I wrote while crying tears***In general, the casino decided not to pay out my winnings and referred at first to supposedly exceeded bets PlaynGo.Pragmatic bonus i buy not on purposeand they allowed it, with the condition not to repeat such actions (such a huge turnover of bets - the wagering requirement. I did it!) They canceled my withdrawal for the first time, invented verification for Piastrix, and then canceled it again, citing exceeded bets in Legacy of Dead when the slot limited me and refreshed me! now, after my successful wagering of the bonus, they pretend as if there was no my contact to the support service regarding the accidental purchase of the bonus round.

And they say that it was because of the purchase of the bonus round that my winnings were written off.I want to note- which did not affect the bonus wagering process in any way, since my balance did not fall below ~90 K. I was allowed to continue the game (they didn't think I could win) and told not to make detailed mistakes in the future.They don't want to pay out such a big win from a no-deposit bonus. This is my first and probably last big win in a casino ?. I was counting on it so much... now, after my successful wagering of the bonus, they pretend as if there was no my contact to the support service regarding the accidental purchase of the bonus round. And they say that it was because of the purchase of the bonus round that my winnings were written off,although before that they referred to something completely different (PlaynGo). I want to note- which did not affect the bonus wagering process in any way, since my balance did not fall below ~90 K. I was allowed to continue the game (they didn't think I could win) and told not to make detailed mistakes in the future.

I ask for your help, dear friends, to restore justice and get me my honest winnings.I previously created a complaint about their actions (theft) on another forum, but their representative did not even appear there.

My faith in online gambling: Shattered/destroyed!The Curaçao license means nothing, does not protect ordinary players in any way!I ask you for help, get my winnings 668,748 rubles. ($8731.54) ! These actions of the casino are classified as fraudulent actions and theft of funds from the client's accounts.

I apologize for my English, there may be typos.
if you have any questions, ask them - I will be happy to answer. There are many screenshots.

*edited - split into readable paragraphs rather than a single long continuous one*

 

[Anastasya91]

need help in drafting a complaint Who will help with the translation into English, or rather with the editing of the complaint?

 

[dunover]

FTR Slottica is a well-known rogue outfit, no license (despite what their page says) fake games, numerous non-payment issues. Alas another scam casino that will say anything in order to keep their victims playing, including as we read above telling a player it's OK to breach the bonus max stake rules. At then end of the day they'll say what they want and let you win how you choose because payment will not happen anyway, no skin off their noses. They won't respond to the PAB service and have a history of scamming.

Unfortunately the OP can wave goodbye to any chance of payment. Sorry to tell you this.

You do not have permission to view link Log in or register now.

Viks, All right Casino, Lucky Bird, Spinamba, Super Cat, Slotty Way and Spin Bounty are the other rogue casinos associated with this lot.

 

[maxd]

I believe @Anastasya91 needs help translating from Russian into English for a PAB. If anyone can assist her please let her know.

- Max

 

[dionysus]

I believe @Anastasya91 needs help translating from Russian into English for a PAB. If anyone can assist her please let her know.

- Max

Might be wrong, @homerbert perhaps?

 

[maxd]

Good suggestion but I'm not at all sure about his availability. AFAIK he's been busy with other things.

- Max

 

[bamberfishcake]

Plenty in the UFC who seem to have an uncanny knack for translating a 5-minute fighter epilogue into a one sentence response.

Sorry, I appreciate my comment is rather unhelpful, but I wondered if anyone else had noticed suspicious translator activity within sport.

My only suggestion would be Google Translate. To be honest, I thought the op's English was pretty good in the other thread.

 

[Anastasya91]

Hello, I am a mother of two beautiful babies and in my free time I like to relax and play slots only(poker, roulette, live I don't understand, no playing), to escape from the daily hustle and bustle. Someone is watching TV shows - and I like to play a little. But as it turned out, winning can bring not only joy, but also: sleepless nights, spoiled nerves, disappointment from your favorite leisure and loss of confidence in the world of online casinos.I have heard about the forum, but I have never used it practically, only as a guest.Something happened that I rarely read or hear about, and I don't know where to turn in such a situation except for you.I have been playing at Slottica Casino for a long time - verification, deposits from 1 to 4 thousand. The biggest withdrawal was 45000rub.the maximum bet size for wagering the bonus is 150 rubles ($ 1.94).On February 19th, it was my birthday, and they gave me free spins. On February 20th, I won 51520 rubles (673$)from the free spins. The wagering requirement was 45, and I had to wager more than two and a half million rubles in my currency?. I played and took screenshots of my wins (there were many screenshots).During the game, there was a moment when my balance was around 90,000 rubles(1175$): in the PlaynGo slot Legacy of Dead, I tried to place a bet of 200 or 300 (around that amount). But a message popped up saying that the bet limit was exceeded. I clicked "OK" and it refreshed, and I was back in the slot with no winnings added or deducted from my balance. II got it that the bet for wagering was only 150 rubles(1.96 $). That's why the spin wouldn't work - I couldn't make any more bets at that level. I reduced the bet back to the correct amount, played a little more, and then left the slot.I played for a long time on other slots and had 142,000 rubles in my balance in the Pragmatic provider, completely forgetting that buying a bonus is a kind of bet. I bought a bonus game in Book of Golden Sands for 9,000 rubles, which gave me 50,500 rubles.I remembered about the max bet and went to the support chat to explain that I forgot that buying games is not allowed ( PlaynGo, which automatically limited me, this provider: Pragmatic allowed me to buy the game and did not restrict me.!). I told them that I had made a mistake and asked what to do now?because I thought that now they would tell me to finish the game session and not waste my time. this win was insignificant compared to the turnover... They calmed me down and said that it was okay, but not to violate the rules again.Anyway, my balance slowly grew, and then the PlaynGo slot(I call him - Frogs )gave me 388,800 rubles with a bet of 150 rubles!!! ? I was in shock. My balance became more than 750,000 rubles(9800$) (screenshot).I played for a long time, almost didn't sleep, and my eyes hurt. My balance became 668,748 rubles(8 731,54$).I went to the support chat to find out how to withdraw. They told me to create a request for 100,000 rubles (1305,65$)in electronic wallet within 36 hours.I created the first request after about 30 hours, but it was canceled said that I needed to verify my electronic wallet account, which I had deposited from a long time ago, too. I verified my Piastrix wallet account and asked if I had to wait another 36 hours. They said yes, so I created another request for 100,000 rubles in Piastrix wallet.And , on February 25th, when there were only 8 hours left until the end of the 36-hour period, I discovered that the entire amount was missing from my account, and the withdrawal was canceled, with an email explaining that they found bets that exceeded the allowable values for wagering the bonus !!!! I went to the chat and asked what bets exceeded the bonus wagering? I had already asked you when I bought the game from Pragmatic, and you said that it was okay, just don't do it again. And there was only one case with Legacy that limited me, automatically spinning and refreshing me. I wrote while crying tears***In general, the casino decided not to pay out my winnings and referred at first to supposedly exceeded bets PlaynGo.Pragmatic bonus i buy not on purposeand they allowed it, with the condition not to repeat such actions (such a huge turnover of bets - the wagering requirement. I did it!) They canceled my withdrawal for the first time, invented verification for Piastrix, and then canceled it again, citing exceeded bets in Legacy of Dead when the slot limited me and refreshed me! now, after my successful wagering of the bonus, they pretend as if there was no my contact to the support service regarding the accidental purchase of the bonus round. And they say that it was because of the purchase of the bonus round that my winnings were written off.I want to note- which did not affect the bonus wagering process in any way, since my balance did not fall below ~90 K. I was allowed to continue the game (they didn't think I could win) and told not to make detailed mistakes in the future.They don't want to pay out such a big win from a no-deposit bonus. This is my first and probably last big win in a casino ?. I was counting on it so much... now, after my successful wagering of the bonus, they pretend as if there was no my contact to the support service regarding the accidental purchase of the bonus round. And they say that it was because of the purchase of the bonus round that my winnings were written off,although before that they referred to something completely different (PlaynGo). I want to note- which did not affect the bonus wagering process in any way, since my balance did not fall below ~90 K. I was allowed to continue the game (they didn't think I could win) and told not to make detailed mistakes in the future.
I ask for your help, dear friends, to restore justice and get me my honest winnings.I previously created a complaint about their actions (theft) on another forum, but their representative did not even appear there.

My faith in online gambling: Shattered/destroyed!The Curaçao license means nothing, does not protect ordinary players in any way!I ask you for help, get my winnings 668,748 rubles. ($8731.54) ! These actions of the casino are classified as fraudulent actions and theft of funds from the client's accounts.

I apologize for my English, there may be typos.
if you have any questions, ask them - I will be happy to answer. There are many screenshots.

My text

 

[homerbert]

Hi Anastasia!

Can you clarify please I should translate it into the Russian language? Or what is needed here, coz I believe you're a native Russian speaker as well.

BR,

V.

 

[dunover]

I believe @Anastasya91 needs help translating from Russian into English for a PAB. If anyone can assist her please let her know.

- Max

This thread should possibly be merged with the original one she started?

 

[maxd]

This thread should possibly be merged with the original one she started?

Done. Bit of a mess now but at least it's all in one place.

 

[Anastasya91]

Привет анастазия!

Can you clarify please I should translate it into the Russian language? Or what is needed here, coz I believe you're a native Russian speaker as well.

BR,

V.

I can't fit a complaint in 1000 characters. And please check the errors

 

[maxd]

Hello @Anastasya91 , I'm sorry about the 1000 characters restriction and I can understand how it might be causing you difficulties. The point of the 1000 character thing is to get you to summarise your issue, to describe it briefly. To pursue your case we only need the basic facts -- how much are you owed, for how long, that kind of thing -- and that's what we're trying to encourage people to work toward. I hope this helps.

FWIW @homerbert is a serious and trustworthy guy. We've known him for years and have great faith in him. If anyone can help you do what you need to do it's him.

- Max

 

[homerbert]

At least someone have great faith in me

Thanks, Max, always ready to help.

Br,

V.

 

[Eliot85]

At least someone have great faith in me

Thanks, Max, always ready to help.

Br,

V.

Very nice from you to help her. King?

 

[Anastasya91]

please help me reduce the complaint that is written above. up to 1000 characters. right here - in the discussion

 

[paul7388]

please help me reduce the complaint that is written above. up to 1000 characters. right here - in the discussion

I can do that.

Hello my name is Anastasya and I wish to make a complaint. I was playing at Slottica casino using a bonus and forgot and bought a bonus round breaking terms. I immediately contacted live chat who said it is fine just don't repeat the mistake and all was good to continue playing. After completing wagering amount i tried to withdraw and casino asked me to reverify my payment method which i did. The casino then refused the withdrawal citing the bonus buy as the reason I broke their terms. If you could please assist me in getting the funds back. Thanks.

 

[Anastasya91]

Thank you...ok

 

[GourdFollower]

Hello @Anastasya91 ,

Just a friendly reminder that as you now have an active PAB, our Player Arbitration Policies and Procedures require that you refrain from posting in public while we assist you with your complaint.

Thanks for your cooperation.

Regards,
GourdFollower
Assistant to Max Drayman, Player Arbitration (PAB) Manager, Casinomeister.com