I do not know what to make of it. The live chat person stated that she was trying to process the deposit through their system but the visa verification is a separate issue altogether - nothing to do with their system - its security protection from visa to protect the individual.
It would be like a retailer asking for your pinumber.Training issue , possibly - surely they would know never to ask for a info like this however.
All I can say is that having made lots of deposits to all manner of casino`s I have never come across this before.
I was also not offered the opportunity of sending the chat to my email either come to think of it.
It's EXACTLY the same. The terms that come with "verified by VISA" make it clear that you MUST NOT divulge your password to ANYONE, and certainly not the MERCHANT. Sometimes, you are asked for selected letters, not the entire password, to outwit keyloggers (they won't get it all at once).
It is supposed to operate ONLINE, the merchant's system is at fault here, as it should have displayed the "verified by VISA" screen for you to enter the password, but instead seems to have been treated as a "declined transaction", with the recommendation that you try via phone or chat.
There are only a couple of casinos that actually USE "verified by VISA", most just try to put the transaction through. The card issuers are probably cracking down on this, and REQUIRING their online merchants to take part in "verified by VISA" where it is available, because chip & pin has caused an INCREASE in Internet based card fraud. MY casino card is now part of "verified by VISA", but still works with non-participating merchants. Another card I had was NOT part of "verified by VISA", the bank used an in-house fraud detection system, and this card was CONSTANTLY getting locked when used at casinos, it seemed to be a rate of 50/50 whether a transaction would work, or lock the card.
The password is the only thing NOT printed on the card itself when it comes to making a transaction over the internet, and is your ONLY safeguard if your card is stolen, or cloned, for use over the internet.