Hi does anyone know if the Palace Group rep is around? I sent a personal message to the rep with a complaint similar to the one in this thread but I haven't received any reply in a week.
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8,230 views so far. And there are probably more people that are going to read this thread.
Wonder how many of those will never play or stop playing at Spin palace.
Hi does anyone know if the Palace Group rep is around? I sent a personal message to the rep ... but I haven't received any reply in a week.
I am having the same issue with Lion slots rep in here. I have mailed him a few times and no reply. It would be nice if I could get a reply from them.
It can be a problem when a rep moves jobs, even within the organisation, but CM isn't informed, and still lists the defunct rep as the point of contact.
If a rep fails to deliver, there is always the PAB route, which should be taken BEFORE you start posting issues in public.
Max or CM often discover that a rep is no more when issues come to light, and attempts are made to contact the casino regarding a PAB.
Palace Group changed the term to be a percentage of STARTING balance, so players only have to work out their maximum allowed bet at the start, and keep under it until they bust or cash out.
Thanks for your help in explaining but I did not think this was huge to go to PAB so I didn't. The person that started this thread had the same issue and did not have to go to PAB and got it resolved, and hope I can here as well.