So i spoke to live chat, in hopes of getting a transaction tracking number of sorts for the wire that was sent on monday. I was told they don't have one, and never do. Odd considering everywhere i have withdrawn via wire has always had a tracking number. Titan, prior to being sold always sent me one, along with Lock before they had issues. However, this casino says no, I also asked them to confirm how long it takes to receive as the site says 7-10 business days, and the support said 7-10 days as well. however, my email that i received on monday said
Dear
Thank you for your patience regarding your withdrawal and Congratulations on your winnings!
We wish to confirm that your withdrawal for $300 was processed today.
It will then take between 4 - 10 working days to show up in your account.
Please note that we have waived no processing fee from our end (as per our rules - 1st payment per month is free, all additional in the same month cost $35), however, your bank and intermediary banks will also charge you a small fee for receiving the funds (approximately $20 - $30) for which we have no control over.
We kindly ask that you never disclose the details of this transaction when speaking with your bank i.e. that this transaction relates to winnings from your online casino account. Should you encounter any problems with this transaction, we advise that you contact us first to rectify any issue before going to your bank.
Should you require any further information or assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.
Enjoy playing at
Yours Sincerely,
I have taken off the casino name as i don't want to harm their name in the event that the email was simply a mistake with the 4 days. However when i was talking to support earlier, and i asked them why the email said 4 days, this is the response i receieved...
LC: Hello and welcome to our live chat service. How may I help you today?
justy34: Hi , i was wondering if you had any info on the wire transfer that was submitted to my bank on Monday.
justy34: Like a tracking number or confirmation number.
LC: We do not have a confirmation number, however the wire was sent 23rd August.
justy34: Yes i realize that, u guys done get a tracking number when its sent? everywhere else that i've gotten wires does, for tracking purposes.
justy34: dont*
LC: The waiting period is 7-10 business you should see a transaction from Global services.
LC: There is not a confirmation number available at the moment.
justy34: How come the email i received from Zoe on the 23rd when it was processed said 4-10 days?
justy34: We wish to confirm that your withdrawal for $300 was processed today. It will then take between 4 - 10 working days to show up in your account.
justy34: is what the email states.
LC: My apologies 4-10 business days.
justy34: But your site states 7-10 business days, seems to be a bit of a discrepancy there.
justy34: I'm just curious, which is the correct time frame?
LC: Your withdrawal was sent the maximum time is 10 business days.
justy34: That doesnt really answer my question
justy34: I understand the max is 10 days, but if minimum is 7, then i might as well stop lookin at my bank for the deposit until at least tuesday of next week.
justy34: however if the minimum is 4 days, that means it could have shown up in my account as early as yesterday.
LC: The wire usually takes 7-10 business, there could of been an error in your confirmation email.
justy34: Hmmm
LC: We do apologise for any inconvenience caused.
LC: May I assist you with anything else today?
justy34: 7-10 business days is a long time for a wire
but no i guess not, I sure hope it shows by next wed at the latest.
LC: These are the terms.
justy34: See but there are no clear terms is my point, one says 4 days, one says 7
justy34: but oh well i guess :-/
LC: We do apologise for any inconvenience caused.
LC: May I assist you with anything else today?
justy34: no thanks, have a good day.
LC: Thank you for chatting. Good-bye.
LC: Enjoy playing in the casino!
Unfortunately i couldn't get a clear answer on how long a wire takes for sure, whether the terms are 4 days or 7 days minimum. Seems like if they are accredited, there would be a concise answer for this.