Casino Complaint Online Casino accusing us of exploitation

[vinylweatherman]

Agreed with Dunover - There is absolutely NO way this would get to court. Its not like card counting where their is player cheating and taking advantage, this is neglect by William Hill to ensure that their systems are robust, whether you knew or not something was happening.

Can you imagine how bad that looks for the board at WH from a shareholders point of view? The Board of Directors have a duty of care to their shareholders to run the company to the best of their ability, they would much rather take a hit at what is essentially shareholders money than face the embarrassment of them appearing incompetent and not upto their (well paid) positions of overseeing things.

Its also nowhere near a large enough amount of money for a public court case with the exposure that that would produce.

Which is perfectly legal, and is not cheating in the slightest. Blackjack is a game with an element of skill, choosing whether or not to stick or take another card. It's not cheating to use one's brain to it's best capacity in making the decision. It has already been found that cheating in the UK has to include some element of accessing information that is not supposed to be available to the player, such as peeking at cards that are not supposed to be revealed until the player has taken their turn, or influencing the outcome of an event. If a player arranges for marked cards to be used, and then takes advantage, it's cheating. However, there was a case where a player simply observed the roulette wheel, but with a laser measuring device and concealed computer, but the court ruled AGAINST the casino in that it was not cheating because the game was not influenced or otherwise tampered with, and the player only observed what is supposed to be observed by the player.

If a court has already ruled that simply observing how a game plays, and then using that to decide which bets to place, is not cheating, does WH REALLY want to take this all the way? This could be a good case for the OPs solicitor to read up on, as if we transfer the principle to observing a pattern in the outcomes of a sequence of spins of a random slot game, and then making future wagering decisions based on these past observations, it's not looking at all hopeful for WH.

 

[angm]

Hi All,

Many thanks for your useful replies. We do have a solicitor and correspondence is now going through them. If this does go to court we will be fighting all the way and would have no problem taking this public if the chance arose.

Will keep you posted

Thanks
Angm

 

[vinylweatherman]

Hi All,

Many thanks for your useful replies. We do have a solicitor and correspondence is now going through them. If this does go to court we will be fighting all the way and would have no problem taking this public if the chance arose.

Will keep you posted

Thanks
Angm

This is something to keep in reserve for now. WH might be encouraged to back down rather than have this go mainstream and become "household news" for anyone with a TV set or who reads a newspaper. It may be on here, but this is something of a niche, and someone would have to go looking in order to find out what WH are up to. If you go public too soon, WH will no longer have an incentive to strike a deal with you in order to keep this out of the mainstream media. They will also know that if they do initiate court action, the media may well pick this up without you having to give them a prod, as the action will become public record, as will the case and the outcome.

For most people, it will come across as "player got too lucky and won nearly £100K on casino slots, and is now being sued for the return of the money because the casino claims the game must have been faulty". This would create the idea that casino slots are somehow controlled, or "rigged", and that casinos know that if a player gets too much luck, it's because the payout controls have failed to reign the game in. WH will be faced with having to argue their case whilst at the same time not shattering the belief that casino slots are fair and completely random.

 

[angm]

Hi all,

We have received a letter today. The gist is basically that they will not be taking further action against us and the ban on our account has been lifted - i am just itching to go back on the site (not!!!!).

Although this was several days after the deadline they gave we are of course pleased with the outcome and somewhat relieved that we can now get on with our lives. The last few months have been very stressful having been falsely investigated

I appreciate all of the advice received which has helped tremendously

Angm

 

[winbig]

If it was such a great payer why stop?

It's one thing to risk losing a couple thousand compared to losing 6 figures.

And agreed 1000000%...if the game had a "flaw," then why wasn't it immediately pulled? A whole lot of BS going on here from WH.

 

[vinylweatherman]

Hi all,

We have received a letter today. The gist is basically that they will not be taking further action against us and the ban on our account has been lifted - i am just itching to go back on the site (not!!!!).

Although this was several days after the deadline they gave we are of course pleased with the outcome and somewhat relieved that we can now get on with our lives. The last few months have been very stressful having been falsely investigated

I appreciate all of the advice received which has helped tremendously

Angm

Of course it has, they are looking to win this money back now that they have realised that you have called their bluff. They will be pretty upset that you are just going to walk away with their dosh, but they REALLY piled the pressure on, and were determined to bully you into paying back money that they now admit they had no real grounds to pursue, and had you caved and paid it back, I bet they wouldn't have given it back again now that they have concluded their investigation.

However, this still leaves a curious mystery surrounding a UK licenced casino making an accusation of fraud against a player that they have failed to back up, and this leaves us wondering what really happened with this game that as far as they are concerned was in breach of their UK licencing regulations, yet they continued to operate this game for other UK players.

Maybe your media contact would be interested in digging deeper now that the threat of legal action has been removed, although you may prefer not to pursue this in case WH again apply the pressure. Even if the reporter keeps your identity confidential, WH will know who this refers to as it is such a unique case.

 

[lockinlove]

Hi all,

We have received a letter today. The gist is basically that they will not be taking further action against us and the ban on our account has been lifted - i am just itching to go back on the site (not!!!!).

Although this was several days after the deadline they gave we are of course pleased with the outcome and somewhat relieved that we can now get on with our lives. The last few months have been very stressful having been falsely investigated

I appreciate all of the advice received which has helped tremendously

Angm

Wow missed this thread. What a read.

I noticed none of the people trying to point fingers at you liked your post or returned to apologize or to even comment further. They just went away quietly

Congrats on your win