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Old favorite ladbrokes

Discussion in 'Online Casinos' started by spintee, Oct 16, 2014.

    Oct 16, 2014
  1. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Is it me or is every person getting no stop emails and texts of theses guys? This site used to one of the best before they changed every thing (low they do have more games providers low) Even still 2- 3 emails plus txts a day does annoy me, it stops for a few days than bang it starts al over again, I no I can change email and put a new blower number in but this should not be the point,

    I do put a few quid in a month to get the free bonus as thats al its worth sines the change.

    Any body else getting the same shyte
     
  2. Oct 16, 2014
  3. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    yeah me!!! all ridiculous bonused WR d plus B, they just get deleted now, its like they are desperate. Its gives the impression of a clip joint
     
    2 people like this.
  4. Oct 16, 2014
  5. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Exactly, its pretty bad, I did say when they first went down hill and got rid of MG that a bunch of cowboys took over, Looked like they had got load of no hoppers involved, Theses guys was a big U.K brand and they shot them selfs really, Which is bad as I loved them
     
  6. Oct 16, 2014
  7. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Only good thing about Ladbrokes is that they have some netent games now.

    I use them for sports to get weekly free bet and free bets at weekend and sometimes I transfer to games etc but I never make a deposit now just to play slots.

    The texts and emails etc. are ridiculous at moment and its several every day. After all the years I used there casino regularly never once had even an email saying happy birthday yet last week I did lol offering me a great birthday deposit bonus with only 20x wagering. Thought needn't have bothered as no way I will ever take a bonus again at Ladbrokes due to normal obscene wagering of deposit and bonus.
     
    2 people like this.
  8. Oct 16, 2014
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I have moaned about them b4 as someting not right with them, As with the free spins without deposit I do not think they even come with a wager, Not going to try a deposit bonus as there as bad as the quickly changed slot magics and there turn over on deposit, Alow I must admit I did read threw there rules again and any thing less than 100% has got less wager, But I would not trust rules there due to the fact they did not change them them when they went for bbf, And they knew, I take nothing away from what the boys do here, there more than helpfull and if you play by 6the books than you be safe, But you can get blood out of a stone, And there are plenty of sites now days that are stone
     
  10. Oct 16, 2014
  11. jasonuk

    jasonuk Experienced Member

    Location:
    UK
    For reference: It is possible to change your preferences on Laddies via My Account > Personal Details > Contact Preference on the website and opt in or out of email, phone, post and/or SMS. I recall from a couple of months back that their SMS opt-out by sending a "STOP" text message didn't work (after getting 4 texts in an hour) - I hope they've fixed that now! :rolleyes:


    Personally, I have stopped playing on Ladbrokes Casino / Vegas at the moment. They seem to have made more changes to their promotions and offerings in the past month or two - and appear to have made a bad situation worse for the casual player:

    1) "Phantom WRs" - originally a WR would lapse when your bonus dropped under £1 (and occasionally give you the shrapnel as cash, which was a nice touch - this is still in the T&Cs); then it lapsed when the bonus hit zero (as we would normally expect); now it can linger and stack up, even with a zero balance.

    2) The promotions seem to be increasingly tight and/or broken - for example, the Super Heroes Attack promotion this weekend offers 10 free spins for a £35 deposit - in September it was 25 free spins for a £25 deposit, and previously 25 free spins for a £20 deposit; zero and 10x WR are trending towards 30x WR; and so on. That's assuming the promotion even works in the first place - 20 minute waits for CS for 5 free spins was not my idea of fun!

    3) The big push for 20x(D+B) "buy-in bonuses" - a 77% match would be 45xB, a 30% match would be 86xB. Occasionally they would temper this with "deposit bonuses" - still 20x(D+B) but as the allocated funds were zero, the player would get some free play time without having any of their funds locked. On the flip side, it could be "risk-free" and thus be abused by advantage players and the like. Ideally they needed something in the middle.

    Obviously they need to offer promotions that work for them, but an 86xB is not going to tempt a deposit! Saying that, most of their spam I get at the moment is for Bingo :confused: so perhaps they don't want my business anyway!
     
    2 people like this.
  12. Oct 16, 2014
  13. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Same, non-stop emails. Gave up on Laddies ages ago, useless on promotions, outdated emails hence the promotion has ended, unhelpful and abrupt CS amongst numerous other cock-ups are the reason my account has been dormant for some time.

    Weren't so bad when they were MG in my opinion.
     
    2 people like this.
  14. Oct 17, 2014
  15. xxshepxx

    xxshepxx Senior Member PABnononaccred MM

    Occupation:
    mechanic
    Location:
    United Kingdom
    Non stop junk from Ladbrokes now.

    I don't bother with them anymore, used to do most of my playing there but dont go near it now.

    Last time I was on a pop-up cam up offering me a 150% bonus, so I took up the offer and deposited £20 (the minimum req for any bonus with ladbrokes now) But no bonus was added.

    took 2 days to get a reply to my email asking why, and they said that £30 was the minimum for that specific bonus, although it didnt say that anywhere.


    Customer service is terrible now.
     
  16. Oct 17, 2014
  17. lausitzer28

    lausitzer28 Banned User - twitwad

    Occupation:
    daytrader
    Location:
    Lusatia
    at least they give some freespins once in a month with no WR
     
    1 person likes this.
  18. Oct 17, 2014
  19. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    I think Ladbrokes got complacent and just imagined the customers would be there purely because of the brand. I would be curious if they ever bother reading real player opinions, like the ones here!! Probably not.
     
    1 person likes this.
  20. Oct 17, 2014
  21. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I agree with that, I think they used to read and see what people was saying, But something went wrong, Like shep said cs is horrible, Which they are, last time I called I got there to an indian call center, That what pushed it for me,
    Also lausitzer28 mentioned about the spins with no wager, Which is true but what use is 5 - 10 spins? Also I have had nothing of them in a while now accept all the messages and emails with the stupid 30% bonus
     
  22. Oct 17, 2014
  23. funnymunny

    funnymunny Sometimes here, always 'away' webby

    Occupation:
    CEO
    Location:
    Isle of Man, Macau or Vegas
    It would appear this more 'pro active' (read: aggressive) marketing trend is largely attributed to the changes that were implemented following their partnership agreement with Playtech...

    "To benefit fully from Playtech’s proven track record in this area, Ladbrokes is creating a new, wholly owned, ecommerce and digital marketing services operation, to be based in Israel... The new operation will be managed by a highly experienced marketing team, with a proven track record of driving digital revenues, particularly utilising Playtech software....

    Key Highlights
    • Acquisition of experienced and skilled digital marketing team with track record of success
    • Use of Playtech products, CRM tools and multiple brand approach designed to drive customer lifetime values

    ...

    The next phase of this reinvigoration will see us work closely with Playtech to increase customer lifetime values through enhanced CRM...

    Gaming product will be supported by Playtech’s IMS software, widely recognised as a leading cross channel, cross product back office solution. IMS will enhance the company’s ability to execute an effective retention strategy, tailor promotions, and implement bonuses in a seamless fashion across all products, thereby growing player value. ...

    A key driver in creating value will be the experience that the management team of Ladbrokes Israel bring in managing the acquisition, customer retention and enhancement of customer lifetime values through every stage of the digital lifecycle."


    The above are only some of the highlights & the full PR can be read You must register/login in order to see the link.
     
  24. Oct 17, 2014
  25. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Experianced my arss, took over an hour just to find my account when I rang them up, I really can not describe in words how bad they have gone, A big shock to me, I had spent thousands upon thousands with them dating back to over ten years,
     
  26. Oct 17, 2014
  27. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    I think Laddies saw the success that William Hill was having and thought 'we want a bit of that'. However, what works for one doesn't always work for the other.
     
    2 people like this.
  28. Oct 17, 2014
  29. redmara

    redmara Full Member

    Occupation:
    retired
    Location:
    Deutschland
    I agree that they Ladbrokes has gone down hill since leaving MG. Used to play there all the time. Was a Vip player there and enjoyed the promos and thought they had decent customer service. Stopped depositing there entirely now.
    Been having trouble with cashier loading up. You would think they would help out or give feedback in some way so I can make a deposit... but No... took them 3! month ... to finaly tell me that the technical support cannot figure out what the problem is.
    So I scratched them off my list of casinos I ll ever leave my money again.
     
    1 person likes this.
  30. Oct 17, 2014
  31. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Jesus, they're really selling this Deal or No Deal game aren't they? Think I've had 3 emails about it in 5 or 6 days.
     
    1 person likes this.
  32. Oct 17, 2014
  33. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Lol lucky you. Think ive had about 10 emails, same in texts and several messages on logging in since beginning of week.

    To top it all of if I log into sports a message pops up about some casino promotion. The damned message takes up nearly the full page. Whoever is in charge just does not seem to get that this amount of marketing is more likely to put the customer off depositing than actually make them want to.
     
    2 people like this.
  34. Oct 17, 2014
  35. jasonuk

    jasonuk Experienced Member

    Location:
    UK
    Same here. If you look at the "leaderboard" for the DOND promotion, it might give some suggestions why they are pushing it so much.

    Every £1 staked with the 8 selected games awards 1 point. As of the update this morning, the bottom 40 qualifying places are separated by just £37 in wagering. Either that suggests a really close contest (unlikely given the leader is over 4 grand ahead) or people aren't really engaging with it. Of course it could all change over the weekend, but you have to wonder if they are getting fidgety given they've posted nearly five grand for it! :sob:
     
    1 person likes this.
  36. Oct 17, 2014
  37. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    Ladbrokes used to be my only choice for online casino gaming. As a downloaded Mg casino they were utterly rock solid, super fast payouts and no hassle whatsoever.
    Then it all went to shit. Crap game choices, cluttered and awful looking website, spamarama-ding-dong (did I do that right?) non-stop emails and texts. Desperate :rolleyes:

    Visiting Ladbrokes these days... I can only compare with 50yr old Brazilian legend Socrates signing for Garforth Town AFC; he was brilliant, but when you looked on he was so old and bad you wonder why he bothered :confused:
     
    2 people like this.
  38. Oct 17, 2014
  39. 243 lines=daft

    243 lines=daft Senior Member

    Occupation:
    Energy
    Location:
    Scotland
    Ladbrokes as recently as last year were my choice of MG casino. I loved that you could get a big win, walk down to the local laddies shop, and take out your winnings immediately using the 'little red card'.

    And never any spam. They only emailed with promos that were of genuine interest (eg when they started their Friday Gold factory free spins promotion.)

    Now? I haven't been down to the local shop in months, have actually lost my red card, and as for the spam... Only the schizophrenic mess Jackpot City is worse.

    What a shame.
     
    2 people like this.

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