NYSPINS £50,000 Withdrawal Denied

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
It looks that they clearly want to get this sorted and are willing to discuss with your legal representative which is usually good sign. I don't wonder you don't get any information as it's very limited amount of people who usually have access to all this type of information which you have provided, most probably casinos rep is not included to them.

If they have any AML concerns about Source of Funds etc... it's just really normal that they don't share almost any information with you, that's called tipping and is one type of breach in AML regulation. You should be ok now if your solicitor will take this over, probably he/she have wider understanding for AML operations and can find way to provide documentation that satisfy casinos demands.

None of us here have seen whole paperwork and facts which you and casino can so it's impossible for any of us here to say if their demands are reasonable or not, i would take that as good sign that they are willing to solve issue with your legal advisor.
 
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navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
My big problem with NYSPINS compliance is that they have asked me for information to COMPLETE in there own words!!!! the source of funds then when I have given them this they just ask for more information.
They now want me to justify transactions in my savings account just unbelievable.
I have now asked them to send me a complete list/dates off the transactions on my savings account that they are not happy with. Then I can go through then and sort this out.
when I receive and email saying they are not happy with some transactions but what they don’t do is send me which ones just expect me to guess!!
I have attached the email from December which according to them should be completed as I have sent everything.
God help me!!!
 

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neon claws

Experienced Member
Joined
Jan 5, 2020
Location
Australia
It's times like this I'm almost glad my idiot government tried to ban online gambling so I now only deal with the "shady" joints...

To the op; you'll get the cash eventually, try not to stress. Also it kinda sounds like you've been on a bit of a gambling bender lately.. they never work out in the long term.

Good luck
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Wow... why the f... should they know about a casino withdrawal like these 3 20,000 cashouts. I mean... nyspins is a casino ffs... is clearly stalling tactics to the point of driving someone insane. The guy won 5 months ago. Whats the goal here? Force him to depression or death? Shame
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Wow... why the f... should they know about a casino withdrawal like these 3 20,000 cashouts. I mean... nyspins is a casino ffs... is clearly stalling tactics to the point of driving someone insane. The guy won 5 months ago. Whats the goal here? Force him to depression or death? Shame
This
They seem to be asking for certificates of winnings for transfers coming in from other large, well known casinos. Lets be honest, seeing a deposit into someone's account from another casino should be all they need, unless they think Grosvenor is involved in money laundering.
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
This
They seem to be asking for certificates of winnings for transfers coming in from other large, well known casinos. Lets be honest, seeing a deposit into someone's account from another casino should be all they need, unless they think Grosvenor is involved in money laundering.
That’s what’s so disappointing with NYSPINS all my documentation have come from the casinos and there email so it’s just nonsense what they are putting me through .
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
You the same guy OP that’s on CG, didn’t anyone from there help you?..

sorry if you mentioned this and I forgot..
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Whats the point of even mentionning a casino liscense reallly? This is intentionnal retardness, stalling and shameful behavior. What happens in another 3 months when this guy goes nuts and end up dead? Casino owners do as they please, fancy imaginary liscense or not. You almost have to feel lucky when you win a couple thousands and actually getting ´paid. I am very tolerant to the usual sudden mental ilness every casino manager catch when he sees 4 digits beside the word withdrawal. All of a sudden, asking for non existent proofs, thinking everything is dangerous for their precious fragile weak player and will be very comfortable pushing anyone mentally sane to the limit of suicide. Yes. Its exacly whats happening here. A greedy bunch of filthy humans that would let a dozen people die over 100$ and a botttle of cheap wine. Obviosuly they play this game very well... using mga to back those dumb demands and acting like paying a gambler will probably end his misery. Its been 5 months now. Just pay him ffs.

I am disgusted once again by the most disturbing behavior a company could do. i guess its normal... well...

there is one thing though. Why go all the way though the sky with your insane win ammount? If your 50k withdrawal jeopardise the whole company, dogs wîll be dogs. It makes me think about the crazy players who turned 500 into 600k euros on dast ist casino. What do you think happened? Sorry cant pay, bye. Account closed. Decision is final. Thx
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
It's times like this I'm almost glad my idiot government tried to ban online gambling so I now only deal with the "shady" joints...

To the op; you'll get the cash eventually, try not to stress. Also it kinda sounds like you've been on a bit of a gambling bender lately.. they never work out in the long term.

Good luck
Agree, no-one should be waiting 17 weeks for a withdrawal. If the casino has legitimate concerns then they should pass it on for further investigation. Why is it that it's the withdrawal that triggers suspicion and nothing else?
Wow... why the f... should they know about a casino withdrawal like these 3 20,000 cashouts. I mean... nyspins is a casino ffs... is clearly stalling tactics to the point of driving someone insane. The guy won 5 months ago. Whats the goal here? Force him to depression or death? Shame

Agree. It is shameful behaviour.

Instances such as this really need to be tackled more thoroughly. Why do I have the suspicion that if the bloke had lost 50k, there wouldn't have been a peep said with regards to 'documentation'?
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Whats the point of even mentionning a casino liscense reallly? This is intentionnal retardness, stalling and shameful behavior. What happens in another 3 months when this guy goes nuts and end up dead? Casino owners do as they please, fancy imaginary liscense or not. You almost have to feel lucky when you win a couple thousands and actually getting ´paid. I am very tolerant to the usual sudden mental ilness every casino manager catch when he sees 4 digits beside the word withdrawal. All of a sudden, asking for non existent proofs, thinking everything is dangerous for their precious fragile weak player and will be very comfortable pushing anyone mentally sane to the limit of suicide. Yes. Its exacly whats happening here. A greedy bunch of filthy humans that would let a dozen people die over 100$ and a botttle of cheap wine. Obviosuly they play this game very well... using mga to back those dumb demands and acting like paying a gambler will probably end his misery. Its been 5 months now. Just pay him ffs.

I am disgusted once again by the most disturbing behavior a company could do. i guess its normal... well...

there is one thing though. Why go all the way though the sky with your insane win ammount? If your 50k withdrawal jeopardise the whole company, dogs wîll be dogs. It makes me think about the crazy players who turned 500 into 600k euros on dast ist casino. What do you think happened? Sorry cant pay, bye. Account closed. Decision is final. Thx
Yes and the most disturbing thing is that there are members on here who defend this crap situation with regards to AML and RG regulations that are clearly being abused by some casinos. Just because they technically 'can' get away with it, it by no means translates to them should being able to do it.

What a mess this whole sorry thing is. So many innocent people being caught in the crossfire. What if someone deposited a £20 and got lucky for a 5 figure withdrawal? Where would be the justification for this crap? There wouldn't be any, but with things as they are, you can bet your bottom dollar some casinos would try a similar stunt as to delay pay out.

People put their money into these casinos on trust that a withdrawal will be honoured.

This is why I have always been vocal about the fact I do not believe casinos should be the arbiter of such matters. There are too many conflicting interests. It's akin to putting a wolf in charge of protecting a flock of sheep.

17 facking weeks :what: Unbelievable.
 
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navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
So I thought I would just speak to live chat at NYSPINS as I sent an email on Monday in response to there email they sent me on Monday also. They seem to have an issue on my savings account transactions. So I have now asked them to send me the dates, amounts on my savings account that they are not happy with just so I can go through my statement and give them the justification for these. I sent this email on Monday but still no response that’s why I contact live chat.

so the live chat told me today that the case was closed at there end!!

So this is when I went crazy at this girl and eventually she owned up and said they will respond to my email as this case is not closed or finished yet.
so this is another example off more lies and putting under stress again just very bad service.
 

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navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
Hi guys well i received an email from the lovely NYSPINS today! As you will see in the attached emails they were not happy with cash deposits made into my savings account which tbh were absolutely nothing to do with the deposits at NYSPINS.
I received this email 8 days ago and because I am a good customer I replied the same day asking for the dates and amounts on my savings account that there not happy with to complete the verification process.
I then received an email today but no mention off the dates and amounts I requested to complete the verification process. They have just ignored what I have asked for which I find unbelievable after 8 days off waiting.
So looks like my solicitor will be getting a phone call in the morning to deal with this very bad company for me.
 

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navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
@[email protected] what is the point of you being a rep if the company policy is not to discuss player issues?
Colin I have clearly asked for the information details that they are not happy with and they have completed ignored this plus a telephone call would be good as it’s always better to speak on the phone. They haven’t answered my questions just ignored them which is very strange
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Looks to me as they've got super suspicious about your cash deposits & clearly want to know where that cash is from,but don't seem grasp & accepted that these funds are from another. Mine field
Take them to court
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
Looks to me as they've got super suspicious about your cash deposits & clearly want to know where that cash is from,but don't seem grasp & accepted that these funds are from another. Mine field
Take them to court
Yes mate it’s madness I have asked them for the transactions there not happy with but sadly they haven’t given me the information for me to reply just ignored what I have asked for. How can I finish the verification if they are not giving me the information it’s impossible
 
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