Thank you for joining Novibet, we are always delighted to welcome new players aboard.
As you already know as soon as I got your private message regarding your withdrawal I got immediately in touch with Payments and Customer Support department.
Regarding to your case of pending withdrawal, I would like to inform you that due to our Payment provider technical issue, some withdrawals-including yours, unfortunately- that took place in 11th of November still face an issue in order to be completed. We are in daily contact with our Payment provider in order to solve the issue as soon as possible. We normally proceed fast withdrawals daily towards all of our players and I am sure other Casinomeister members can assure you about it.
Once again we all deeply apologize for the temporary confusion and promise to resolve it as soon as possible, as we always try to do. Our Customer Support is going to inform you as soon as the problem is resolved.
I understand that you have had technical issue, but has the issue been resolved? the winning are still not in my account and when i contacted live chat for any update i was told that i have to wait until 27/11/11, sorry but that is unacceptable, can you please advise why I have to wait until next Monday?
Also i have now twice asked for some free spins ........ but nothing