Question Not enough dollars in our moneybookers to pay you

wispirate

Newbie member
Can a casino whose users generally use another currency delay a payment in dollars with the excuse that:

"we do not currently have enough dollars in our moneybookers account, we have to convert your withdrawal to dollars first and this will probably take a day"

???

Is this a valid reason for delaying the larger part of a relatively small withdrawal? Does moneybookers work that way from the casino end of the business?

If not and they could pay in a more timely fashion what is their agenda in delaying the payment? :confused:
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Yes, I have heard that reason several times - even from Accredited Casinos.

Remember Casinos are businesses and have to carefully control their cashflow. They can't just have unlimited funds "sitting around" in all their different payment processors (some casinos use up to 10 processors, or even more). An unexpectedly high number of transactions on one processor can easily lead to them running low on funds and needing to top them up.

So yes, this is a valid reason for a slight delay with withdrawals from time-to-time and is perfectly understandable and acceptable in my opinion.

KK
 

vinylweatherman

You type well loads
CAG
MM
This is OK. For a start, you got the truth, not a load of bullshit. In fact, a day isn't bad, it can take up to 3 days to fund a merchant Moneybookers account. Unlike a bank, merchants don't get an overdraft facility to take account of such short term problems. The time to worry is when it seems to take several weeks to fix this type of problem, which would indicate a general lack of funds rather than funds merely being in the wrong place at the wrong time.

I have had this happen before, even at 3Dice, although they fixed the situation in an hour by estimating the exchange rate and paying me direct from their Euro Neteller account. It actually ended up being a couple of pennies over after exchange and fees.
 

wispirate

Newbie member
Yes, I have heard that reason several times - even from Accredited Casinos.

Remember Casinos are businesses and have to carefully control their cashflow. They can't just have unlimited funds "sitting around" in all their different payment processors (some casinos use up to 10 processors, or even more). An unexpectedly high number of transactions on one processor can easily lead to them running low on funds and needing to top them up.

So yes, this is a valid reason for a slight delay with withdrawals from time-to-time and is perfectly understandable and acceptable in my opinion.

KK
What if said casino then transfers less than half of the amount to moneybookers and then claims the remaining amount was mistakenly transferred back into the players account, and that they could see that the player had then withdrawn all but a small fraction of this "mistakenly transferred amount and would ask their finance department to transfer the amount the player had re withdrawn to moneybookers as fast as possible. But the player did not see the money transferred back and did not request the withdrawal the casino rep claimed he had, because he was out all day with his wife and did not know about any of this until he got home and checked his email.

This happened to me today...do they have the right to go into the software and make a withdrawal on my behalf and claim I did it, while leaving money in my casino account that I didn't authorize to be placed there? Why would they do this? Did they make a mistake and try to make up for it by re-withdrawing on my behalf most of the money again. What am I to make of it? It is a chilling, frightening boundary violation and seems to be pure chicanery.
 
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