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noblepoker:MY DOCUMENT HAD BEEN CONFIRMED,BUT THEY DONT ISSUE MY WITHDRAWL!

Discussion in 'Online Casino and Poker Complaints - old section' started by kkcard, Aug 16, 2005.

    Aug 16, 2005
  1. kkcard

    kkcard Dormant account

    Occupation:
    en
    Location:
    CH
    My account is NPRXXXXXXXX ,I withdrawl $2000 (40 days ago )and send my document to them,The document had been confirmed by them ,but they dont
    process my withdrawl till today,Follow is their confirmed email:

    Hello Du,

    this is Rashida from Customer Support. I'd like to thank you for choosing Noble Poker as your online casino.

    We are pleased to inform you that the documents you sent have been processed and verified and have been found valid. As well your withdrawal request will be sent through.

    We would further like to thank you for your patience in this matter, and apologize for any inconvenience there might have been.

    Feel free if you have any more questions, to contact the Noble Poker Support Team 24 hours a day, 7 days a week.

    Have fun and good luck playing.

    Best Regards,

    Rashida
    Noble Poker
    "Home of the $1,000,000 Sit 'N' Go"

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Want to be part of the high-paced action? Check out our exciting tournament schedule at You must register/login in order to see the link.

    Online chat support: available from the lobby page
    E-mail: This email is not visible to you.
    Toll-free Phone (U.S.): 1-866-847-4348
    Toll-free Phone (UK): 0800-066-4500
    International Phone: 1-268-481-2309
    Toll-free Fax (U.S.): 1-866-463-9285
    International Fax: 1-268-481-2251
     
    Last edited: Aug 16, 2005
  2. Aug 16, 2005
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Dude - hit the edit button and expunge your account ID above right now. Just to be on the safe side.
     
  4. Aug 16, 2005
  5. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    Yeah this doesn't surprise me.

    These guys suck at paying. They are Playtech. Same group as Del Rio/Vegas Red/Europa/Tropez casinos.

    I played there a while ago, and I cashed out a meagre few pounds, and it took a LONG time for them to pay.

    I just can't see why they imagine with so many poker sites out there I'd want to play at one that takes weeks to pay 50.

    Recommended NOT.
     
  6. Aug 17, 2005
  7. kkcard

    kkcard Dormant account

    Occupation:
    en
    Location:
    CH
    I email to them ask why they dont issue my withdrawl.They tell a lie as follow
    Dear Du,

    Thank you for choosing Noble Poker.

    Good day, this is Joshua from the support team. I have received your most recent email and I am sorry for the misunderstanding. Please note your withdrawal is still pending since we are still awaiting the translation of your documents. As soon as this is done your account will be updated and you will be contacted with the relevant information regarding your withdrawal.

    Please enjoy the rest of your day and thank you for your patience.

    With any more questions, please do not hesitate to contact the Noble Poker Support Team 24 hours a day, 7 days a week.


    Best Regards,

    Joshua
    Noble Poker
    "Home of the $1,000,000 Sit 'N' Go"

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Want to be part of the high-paced action? Check out our exciting tournament schedule at You must register/login in order to see the link.

    Online chat support: available from the lobby page
    E-mail: This email is not visible to you.
    Toll-free Phone (U.S.): 1-866-847-4348
    Toll-free Phone (UK): 0800-066-4500
    International Phone: 1-268-481-2309
    Toll-free Fax (U.S.): 1-866-463-9285
    International Fax: 1-268-481-2251
     
  8. Aug 17, 2005
  9. paul1

    paul1 Dormant account

    I've cashed out several times. No delays, no documents, no problems. And the games are good, weak competition. Software leaves a little to be desired. But I'm sure they'll improve.

    What to they mean they have to translate your documents? You send them a Chinese drivers license or something?
     
  10. Aug 18, 2005
  11. kkcard

    kkcard Dormant account

    Occupation:
    en
    Location:
    CH
    i had withdrawl several thimes,No problem,But this time they request my document all of a sudden,My ID CARD is Chinese,But the ultutility bill and CC Card is English
     
  12. Aug 19, 2005
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    These sites also have versions of it in Chinese so there is no need for translation unless they use this as an excuse to hold up your withdrawal.
     

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