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Bonus Complaint CLub777 scam?

Discussion in 'Casino Complaints - Bonus Issues' started by Den4ik, Mar 4, 2015.

    Mar 4, 2015
  1. Den4ik

    Den4ik Dormant account PABnononaccred

    Occupation:
    Yelizovo
    Location:
    Russia
    Greetings to all. Now I would like to share the problem with respect to the casino Club777.

    How it all began ...

    I registered in the casino through affiliate and receive a free bonus of 10 euros. Under the terms of a free bonus I had to do the rates of 700 euros, the conditions have been successfully completed and at the end I was acting out a balance of 200 euros!
    A few days later I sent documents to verify the game account. The documents have been successfully verified, and now I could claim cashing 200! A few days later by the rules of free bonuses I had to make a minimum deposit of 10 euros. Deposit was made with the help of an electronic purse Skrill. In the end, I put it on the cashing of 200 euros and waited!
    Yesterday I was very surprised and disappointed. I receive an email that I exceeded the maximum admissible rate!

    The following is the official text! :
    Hello Denis,

    Thank you for contacting Club777.com regarding your Account.

    My name is Denis and I'm contacting you on behalf as per our Management Team.

    Your winnings were cut due to violation of Bonus Terms & Conditions - betting over the limits.

    Thank you for choosing Club777.com, if we can be of any further assistance in the future, please do not hesitate to contact us again at This email is not visible to you. or by Live Chat 24 hours a day, 7 days a week.

    Kindest regards,

    Denis Y.

    Club777.com Support

    Email: This email is not visible to you.

    International Dial: +350 200 65068

    Fax: +44 208 166 1325

    And then I realized that the casino refuses to pay my winnings! Because the rules for no deposit bonus no size limit rate of 20% !!!

    I immediately went to the online chat and started proceedings, the casino gave me the link to the rule for the welcome bonus up to 777! To which rules do not apply no deposit bonus !!!

    Providing a lot of arguments and evidence of their fraud, online chat operator did not know already what to say and passes the request to the finance department for verification. After 2 hours I receive another letter stupid)))

    Dear Denis,

    My name is Radost I am contacting you on behalf of the support team her at Casino.com.

    We would like to confirm that, following a routine security review of your account, we have made the decision to void your winnings in accordance with our terms and conditions that you accepted when registering an account on our casino.

    More specifically, you have accepted our welcome bonus (a pop up appeared at this point stating the wagering requirements and a link to the full bonus conditions was provided on that window).

    As stated on You must register/login in order to see the link., the welcome bonus is a redeemable casino bonus and you must wager a minimum of 40 times the bonus amount before a withdrawal of winnings can be made. All games are included in these offers except for: all forms of table and card games including Baccarat, Craps, Roulette, Sic Bo, Pontoon, Blackjack, Jacks or Better, Aces and Faces, all forms of Hold'em, Deuces Wild, 2 Ways Royal, Pai Gow and all forms of Poker.

    In this situation, you bet more than 20% of the bonus amount playing Great Blue in single bet, which is a breach of the bonus and general terms and conditions:

    Now look closely !!! I provide the link to the rules privetsvenny bonus. That is what it means? This deposit bonus, meaning you do first deposit and get a bonus on top of the balance of which is subject to wagering 40 times.

    But they can not understand that I was playing no deposit bonus and it does not have these rules!

    Now I will show below the official rules:

    The relevant wagering requirement must be met before you can withdraw any winnings. Should you request a withdrawal before meeting the wagering requirements or playing excluded games you may forfeit any winnings over and above the amount of your original deposit.
    Players can not bet more than 20% of the deposit amount in a single bet or game round on any of the casino games while wagering funds that are linked to a bonus, otherwise the bonus and all associated winnings may be voided.
    Players depositing from the UK, Romania and Croatia using the following payment methods can not bet more than £ / € / $ 20 in a single bet or game round on any of the casino games while wagering funds that are linked to a bonus, otherwise the bonus and all associated winnings may be voided: E-wallets (eg Neteller, Skrill, Paypal), Prepaid Cards (eg PaysafeCard), Prepaid Vouchers (eg Ukash).
    You are only permitted to claim this bonus once you have made your first deposit.
    Club777.com terms and conditions will continue to apply except where there is a conflict with these Promotion terms and conditions, in which case these Promotions terms and conditions will be overriding and binding.
    All bonuses claimed as part of this promotion are valid for a period of 30 days. Any unused or unredeemed bonuses will be removed after 30 days, along with any winnings attributable to them. Only the remaining balances of the original deposits can be withdrawn.
    This bonus will be subject to direct currency conversions as stated below, unless otherwise stated in your personal invitation message:

    From all this we can see that the casino is cheating me and trying to mislead! Because these rules are applied to 777 Welcome Bonus up!
    Here is the proof! You are only permitted to claim this bonus once you have made your first deposit.
    That is what we see? What to receive this bonus, you need to make a deposit! These rules are in no way can be applied to a no deposit bonus! No matter how much I did not explain their operators that they are just fooling me, all to no avail .... Casino does not want to pay my winning 200.

    I now give the rules for the no deposit bonus. And I just say that I played at a rate of 1 euro to 2.5 euro.

    *Bonuses are awarded to enhance your enjoyment of our Casino games through regular game play, and CLUB777.COM reserves the right to stipulate how a bonus is utilised by a player. Any player found to have wagering completed via low-risk betting on any form of Roulette, Baccarat, Craps, Spin and Win and Wild Vikings in the casino will not be allowed to include this amount towards their wagering in conjunction with the bonus that is active on the account. CLUB777.COM reserves the right to withhold any amount in excess of the member's original deposit until the correct amount is wagered fully and fairly. The casino also reserves the right to restrict certain types of wagering from contributing to wagering requirements and to withhold any withdrawals and / or confiscate all winnings for irregular play. Irregular play includes, but is not limited to, any one or more of the following types of play:
    (A) Decreasing your stake amount by 50% or more after a large win for the purpose of clearing wagering requirements while a bonus is still active.
    E.g. winning $ 100 on any spin including a double up and reduce your stake amount to $ 50 or less.
    (B) Moving from a low weighted game (25% or less) to a high weighted game (100%) after large wins for the purpose of clearing wagering requirements.
    E.g. placing at least one bet on any game that has a weighting of 25% or less towards wagering, the resulting win is 100% more than the corresponding stake and move your original stake and winnings to a game weighted at 100% in order to meet wagering requirements.
    (C) Low risk Roulette bets. ANY outside bet spread combination on Roulette games covering 25 or more (67%) of the 37 unique number spots on the table.
    E.g. betting on Red and Black - covers 36 of the 37 possible outcomes.
    13.8 Notwithstanding any contradictory terms in offers made by sites affiliated to us, you are only able to make a one-time withdrawal of any winnings earned using a free money bonus or free spin after the relevant wagering has been completed, where no comp points or loyalty points can be redeemed or converted from such free money bonuses. If you have not previously made a deposit this withdrawal is limited to a maximum of $ 200.

    Players' winnings from No Deposit Bonuses can only be withdrawn following completion of wagering and successful deposit via their preferred available withdrawal method. If this deposit is not made within 7 days of your last game session, then these winnings will be cleared from your player account less the maximum withdrawal amount you are entitled to under the terms of the specific promotion, which in any event shall not be more than $ 200.



    I think this is enough to understand that the casino scammers and do not want to pay my winnings. I look forward to your support in this situation and solve the problem.
     
  2. Mar 4, 2015
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    First please send the casino representative a Private Message about your problem by following this link: http://www.casinomeister.com/forums/private.php?do=newpm&u=27750
    (You might not get an answer - he hasn't visited the forum for a year!)

    After giving them a reasonable amount of time (2-3 days), if they do not reply or put things right to your satisfaction, you can Pitch-A-Bitch.
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    Welcome to the best forum on the net! :thumbsup:
    KK
     
  4. Mar 4, 2015
  5. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    You are probably going to have to try here again in 30 days. There are guidelines for posting complaints here which you agreed to when you registered at this website and the site admins. have shown little tolerance for not following those guidelines. See here; http://www.casinomeister.com/forums/faq.php?faq=forumrules#faq_posting_complaints
     
  6. Mar 4, 2015
  7. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    No offense here but i recognize many nd bonus complaints here in the last weeks, all coming from russia and always beeing kind of aggressive (scam, fraud, i can prove it they scammed me)...:rolleyes:

    Also if you have some kind of complaint, its always the best way not to use words like scam, fraud etc unless you can prove it. Also the party you complain about wonbt like it if you accuse them of scam, when obviously theres more sth like a misunderstanding or misinterpretation of the rules.
     
  8. Mar 4, 2015
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ Den4ik : Please check your email. I have received your Pitch-A-Bitch (PAB) but it is incomplete on a number of counts. You will need to correct these problems and resubmit your PAB. Only once your PAB conforms to the guidelines given in the Pitch-A-Bitch FAQ will I proceed with your issue. The details have been sent to the email address you provided.
     
  10. Mar 4, 2015
  11. Den4ik

    Den4ik Dormant account PABnononaccred

    Occupation:
    Yelizovo
    Location:
    Russia
    I am relying on the rules of the casino, and the country in which I play does not matter absolutely.
    Of course, I'm sorry, but I have proved that they are crooks. I clearly read all the rules from A to Z and their information is untrue. I'm 100% sure I'm right.
     
  12. Mar 4, 2015
  13. Den4ik

    Den4ik Dormant account PABnononaccred

    Occupation:
    Yelizovo
    Location:
    Russia
    sorry my english bad... I will try to fix the complaint ...
     
  14. Mar 4, 2015
  15. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    Then it was the best move to submit a pab and now wait for its outcome. gl
     
  16. Mar 4, 2015
  17. Den4ik

    Den4ik Dormant account PABnononaccred

    Occupation:
    Yelizovo
    Location:
    Russia
    Yes, I understand, but google translate very bad conveys the essence of information

    This forum is Russian players who know English?, I am ready even to pay for language translation ..
     
  18. Mar 4, 2015
  19. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    I see, google translation is pretty bad.

    You can ask the member "homerbert" i think he speaks russian and may help translating.

    You can find him using the search option or member list.
     
    1 person likes this.
  20. Mar 4, 2015
  21. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    yes, i speak :p My native language :D
    User already contacted me , and i'll of course help him :)
     
    5 people like this.
  22. Mar 7, 2015
  23. Den4ik

    Den4ik Dormant account PABnononaccred

    Occupation:
    Yelizovo
    Location:
    Russia
    I wrote to you, waiting for an answer)))
     
  24. Mar 7, 2015
  25. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    replied :)
    заметь, после подачи жалобы - ты не можешь писать о своей проблеме, будут вопросы - спрашивай в ЛС.
    ^ Just a reminder to user that after he submit PAB he can't write about his issue on forum :)
     
    2 people like this.
  26. Mar 7, 2015
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    ... until the PAB is finished. After that they're (generally) free to do as they see fit.
     
    1 person likes this.
  28. Mar 10, 2015
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ Den4ik : I have received your updated PAB, thank you.
     

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