No More Guts, Thrills, Betspin Etc For Aussies

[jimbler]

Is it possible for us Aussies to make a bank transfer withdrawal from House of Jack? I've given up asking their support...they are absolutely hopeless.

It's asking for a "clearing number/bank code" on the withdrawal screen.



I'm assuming that's equivalent to our swift code, but it won't left me put it in....just comes up invalid. SGBLAU2S is the swift code for St George, and that's what I'm trying to put in.

 

[LoopsterAU]

I tried to do a $100 deposit at HOJ since Guts has been very lucky for me with a lot of cashouts prior to the transfer but kept getting errors using my CBA Mastercard that has no issues at other places so i'm wondering if there's something dodgy about them since CBA isn't happy with giving money to them.

 

[theslotsking]

For those us in Australia like myself these changes are a bit painful however there is a reason why the government is doing this and it's not tax related but player protection as there is a scourge of problem gambling in Australia. This includes land based and online casino's and Sports betting etc. The government is regulating land based venues for slots with max bets, venue times, no credit card access at ATM etc so it is hard for them to justify restricting land based venues yet do nothing with online based gambling which realistically could do far more damage.

A max bet of $10 compared to $500 on some slots per spin, having a casino at your fingertips 24x7 and the ability to charge it to your credit card and rack up a massive debt for some people is a recipe for distaster.

 

[JackedAff]

Casino-Mate and House of Jack

Hi All,
Thanks for sharing your concerns about Casino-mate and House of Jack.

We have communicated them to the casino manager.
@ LoopsterAU, jimbler and lockinlove, would you please provide your usernames on the casinos and we will follow up on the issues.
We want to address your issues and strive to resolve them.

We also want to inform you that there is no withdrawal limit on HOJ and 10K/week on casino-mate.

regards,
JackedAffiliates Team

 

[mina1929]

Its really hard being migrated from really great, accredited, fast paying casinos to somewhere where we don't have much clue about the casino.

I was playing at House Of Jack made a withdrawal for $200, hours later money is back in my players account. Seems I need to get my documents verified in order to withdraw.

Not a problem uploading documents etc but verification takes up to 72 hours according to their email they sent me.

That is 3 days and then to withdraw, that will take a few days

Update: My account was verified this morning, just checked, not even 24 hours so that is a plus

Now see how long withdrawal takes. They don't pay weekends so from Monday to Friday.

 

[plasticnote]

I played at HOJ and games are playing OK, smooth. I played quite heavy on book of dead. deposited 20K and cashout 22.5K. waiting for my document to be verified.
VIP manager is quite nice and questions get answered quickly. Hope they keep up and provide quality service for us Aussies.

cheers

plasticnote

 

[jimbler]

Its really hard being migrated from really great, accredited, fast paying casinos to somewhere where we don't have much clue about the casino.

I was playing at House Of Jack made a withdrawal for $200, hours later money is back in my players account. Seems I need to get my documents verified in order to withdraw.

Not a problem uploading documents etc but verification takes up to 72 hours according to their email they sent me.

That is 3 days and then to withdraw, that will take a few days

Update: My account was verified this morning, just checked, not even 24 hours so that is a plus

Now see how long withdrawal takes. They don't pay weekends so from Monday to Friday.

This is such a PIA, and why I rarely join new sites. I got told a few hours ago that I've got to verify my account again even thought it was done four years ago on Guts. I'm currently caring for my father full time, so I don't have any utility bills etc.. to attach because I'm living with him, and he takes care of all the bills.

I've also got no idea how I'm going to withdraw my money. The bank transfer (see the pic a few posts up) still doesn't work for me, even though it's simple to do at Videoslots etc...

I'm going to try and withdraw it back to my visa card now, but I'm not sure if we are able to do that?

 

[mina1929]

I played at HOJ and games are playing OK, smooth. I played quite heavy on book of dead. deposited 20K and cashout 22.5K. waiting for my document to be verified.
VIP manager is quite nice and questions get answered quickly. Hope they keep up and provide quality service for us Aussies.

cheers

plasticnote

It shouldn't take long to verify the email told me 72 hours but it was pretty much the same day. Just check you account where you uploaded files and it should show approved

 

[plasticnote]

It shouldn't take long to verify the email told me 72 hours but it was pretty much the same day. Just check you account where you uploaded files and it should show approved

thank you

 

[DNGRFLD]

My whole balance just dissapeared

My whole balance of $193 just disappeared ...

Customer service are having ANOTHER day of high volume queries...

I waited an hour on chat two nights ago..


Will update once I get thru to CS

 

[DNGRFLD]

Balance vannished UPDATE

For some reason while playing Secret Admirer my balance went from $193 to 0.01

Told that I needed to 'finish' bets on Medusa and my balance would return...

Went back into Medusa and it was still flashing the last win I had before exiting .. spun again and the balance went back but only to $155 ?

I have never experienced this before anywhere. Ever.

Quite concerning. .

 

[mina1929]

So far House Of Jack is pretty decent

Verification took less then 24 hours

It is Monday morning and my withdraw was in my account already, they must have paid it on Sunday?

I thought payments were made between Monday to Friday. Anyway, no complaints here

Thanks House Of Jack

 

[jimbler]

So far House Of Jack is pretty decent

Edit - Everything appears to have now been sorted with my account after the House of Jack rep PM'ed me a few hours ago. My account has now been verified, and my withdrawal approved. Cheers mate.

 

[mina1929]

Edit - Everything appears to have now been sorted with my account after the House of Jack rep PM'ed me a few hours ago. My account has now been verified, and my withdrawal approved. Cheers mate.

That is awesome

House of Jack seems good to go Aussies even though I still miss Guts, Rizk etc

 

[jimbler]

That is awesome

House of Jack seems good to go Aussies even though I still miss Guts, Rizk etc

It's not a massive problem for me as 95% of my gaming is on old school games like Loaded and Thunderstruck 2 which are still available on this new site. I will however miss Dead or Alive when Videoslots eventually bans us.

I never played much at Rizk, so that doesn't bother me, but I had an incredible record at Guts. It felt like I could never lose there which is in direct contrast to Videoslots where it feels like I can never win. My deposit/withdrawal record at Video Slots would make for horrific reading.

 

[Matti]

For those us in Australia like myself these changes are a bit painful however there is a reason why the government is doing this and it's not tax related but player protection as there is a scourge of problem gambling in Australia. This includes land based and online casino's and Sports betting etc. The government is regulating land based venues for slots with max bets, venue times, no credit card access at ATM etc so it is hard for them to justify restricting land based venues yet do nothing with online based gambling which realistically could do far more damage.

A max bet of $10 compared to $500 on some slots per spin, having a casino at your fingertips 24x7 and the ability to charge it to your credit card and rack up a massive debt for some people is a recipe for distaster.

I'm sure that if there was a way for serious online casinos to get a license in Australia they would obey the regulations, and pay the taxes, that the B&M does. You could have a central self-exclusion registry including central register to set limits etc.

If the Australien Government did it right it is my belief that they could protect problem gamblers far more than to impose a ban. Soon it will just be rogue operators to play at who are regulated by Curacao etc. That means NO player protection what so ever.

My guess is that this bill is "bought" by James Packer as a way to protect his investments in land based casinos in the same way as Steve Wynn and Sheldon Adelson "buy" politicians in the US.

 

[jimbler]

Anyone here still play at Mr Green? It's a PIA how they regularly send out deposit/free spins emails on games that we aren't eligible to play in Australia. The latest one is a game called "Ivanhoe".

Outdated URL (Invalid)

Unfortunately, I didn't realise that we aren't able to play it down here until after I'd deposited and played through the required amount. Usually the free spins get automatically added to your account on Mr Green once you've met the requirements. Didn't happen this time so I knew something was wrong.

After contacting support they told me to contact them again in another 24 hours so they can add them to another game. I'm not sure why they can't do it instantly? It's only 25 free spins.....I doubt I'd even win $2 with it anyway. :-/

 

[Vibroverb]

Anyone here still play at Mr Green? It's a PIA how they regularly send out deposit/free spins emails on games that we aren't eligible to play in Australia. The latest one is a game called "Ivanhoe".

Outdated URL (Invalid)

Unfortunately, I didn't realise that we aren't able to play it down here until after I'd deposited and played through the required amount. Usually the free spins get automatically added to your account on Mr Green once you've met the requirements. Didn't happen this time so I knew something was wrong.

After contacting support they told me to contact them again in another 24 hours so they can add them to another game. I'm not sure why they can't do it instantly? It's only 25 free spins.....I doubt I'd even win $2 with it anyway. :-/

yeah, this happens, and in this case make the promotions team know somehow and they would transfer the spins to a game that does work. The possible reason they can't do it instantly is that they to request the game provider to set them up, Netent's is much easier but some other providers might not be so easy, and since Australia is a restricted country, they may need a special request, just in case

 

[jimbler]

^ Yeah they told me to contact them in another 24 hours. It's not a big deal. It's probably another site we'll be banned from soon anyway, so they won't have to worry about it any more.

 

[lockinlove]

Hi All,
Thanks for sharing your concerns about Casino-mate and House of Jack.

We have communicated them to the casino manager.
@ LoopsterAU, jimbler and lockinlove, would you please provide your usernames on the casinos and we will follow up on the issues.
We want to address your issues and strive to resolve them.

We also want to inform you that there is no withdrawal limit on HOJ and 10K/week on casino-mate.

regards,
JackedAffiliates Team

If you are some kind of rep or something, you should contact the admin here so you can have a title. I dont feel comfortable giving someone my personal details I dont know or hasnt been verified. No offense, Im sure you are legit, it would just make me feel more comfortable. Here he is, send him a message https://www.casinomeister.com/forums/members/casinomeister.1

About casino-mate. Their bonus policy has to go. Winnings capped at 6x for the new welcome bonus is a disgrace and for this reason alone I wll not be depositing with them. They already make wagering 50x and now capping winnings like that. Please.

 

[mina1929]

If you are some kind of rep or something, you should contact the admin here so you can have a title. I dont feel comfortable giving someone my personal details I dont know or hasnt been verified. No offense, Im sure you are legit, it would just make me feel more comfortable. Here he is, send him a message https://www.casinomeister.com/forums/members/casinomeister.1

About casino-mate. Their bonus policy has to go. Winnings capped at 6x for the new welcome bonus is a disgrace and for this reason alone I wll not be depositing with them. They already make wagering 50x and now capping winnings like that. Please.

It would be good if he did get a title as he has been a great help to me with a withdrawal at House of Jack.

Aussies especially need a good rep at Casinos we can play at

 

[ladyhawke]

IKIBU also gone

As of June 27th.

 

[mina1929]

I am very sad as we are losing another great casino Dunder as of the 27th of June.

Had some great play and wins there

So limited now as to where we can play and I don't like going to land based clubs, pubs or casinos.

Damn it Australia going backwards

 

[0zzy]

I am very sad as we are losing another great casino Dunder as of the 27th of June.

Had some great play and wins there

So limited now as to where we can play and I don't like going to land based clubs, pubs or casinos.

Damn it Australia going backwards

Codeta are rated highly by Casinomeister and still welcoming Australian Players. Live Games appear to be their "Forte" though.

 

[mina1929]

Codeta are rated highly by Casinomeister and still welcoming Australian Players. Live Games appear to be their "Forte" though.

Thanks for that but how long for?

Will they let us go as well eventually?

I don't want to sign up to new casinos unless I know I can play there for a long time.

House of Jack has been pretty good and pay fast as well, verification was quick and easy too.

Casino Mate is also good but a bit slow with withdrawal as they have 24hour pending but after that its quick.