Hi everyone,
Thanks again for all your messages and patience.
I am glad to say I think this issue can be put to bed, thanks to invaluable contributions from all of you as well as the Meister himself.
The reason for returning the player's deposits and closing his account was due to his account being linked to others in the first place. The fact that we have not seen him since his original post and that he has refused to deal with the matter in a PAB also says a lot about the type.
Unfortunately, due to the number of fraudsters trolling fora and T&Cs for loopholes, we are sometimes reluctant to explain exactly how a player has been caught for fraud, as this would only educate those groups further to try to abuse the casino and its perceived generosity.
We do however realise that the term highlighted by this discussion was particularly vague and did not paint the right picture as far as our way of operating is concerned. As many of you have experienced when playing on Lucky247 and commented, it is definitely not the casino's policy to void winnings for changing one's bet size - that would be ludicrous!
The term was however not clear and we have thus
removed it entirely from our T&Cs, so as to avoid any confusion. Only a fool can't recognise when something's wrong and we pride ourselves on at least trying not to be fools!
We'd like to thank all of you once again for your help in bringing this matter to light and look forward to similar collaboration in the future.
Regards,
Sacha