Roulette3211
Dormant account
- Joined
- Feb 3, 2016
- Location
- England Norwich
Hey, I've read a lot on this website and something happened to me the other day to which I have a question.. To cut a long story short I am not a fan of reverse withdrawals and never will be, whenever a site I use has one I kindly ask for it to be removed before playing however unknowing that the most recent site I played on had this feature I started to deposit.. £650 later on my last spin I hit a good 5/6 numbers in a row and saw myself on £5700 this is the biggest win I've ever had. When I went to withdraw I saw it has the reverse option and knowing myself I straight away sent an email after withdrawing telling customer service I have just withdrew can you please process and take away the option to cancel my withdrawal I believe the term is flushing?
So I had a great nights sleep and then the following day I recieved a reply to my email they stated I needed to provide my ID etc which is completely fine but what shocked me was they also said 'we have cancelled your withdrawal' please await confirmation that your documents have been authorised you will not be able to withdraw until this is done... I lasted another 24 hours before the devil inside me logged on just to play around with the odd 700 you guessed it I blew the lot... Now I'm not a sore loser and I completely understand that it would be naieve of be to believe I deserve a refund but come to think of it do I? Is the casino partly do blame for this... Yes I did all the losing but it's there in black and white that I asked to not be able to reverse it yet they cancelled it themselves!!! Not only that they didn't even acknowledge me asking these questions although they read my email as it was at the bottom of their reply.
I'm sorry but to me it sounds asif they read my email and thought we will have him.. And they did, funnily enough 2 hours after losing the whole lot up popped an email 'your documents have been authorised successfully'
Do I have any grounds to be angry at this or request a refund I only ask because it's there in writing that I specifically asked for the withdrawal not to be cancelled and not to be reversible... Let me know thoughts but don't worry I'm not stupid I know I'll never see my money again
So I had a great nights sleep and then the following day I recieved a reply to my email they stated I needed to provide my ID etc which is completely fine but what shocked me was they also said 'we have cancelled your withdrawal' please await confirmation that your documents have been authorised you will not be able to withdraw until this is done... I lasted another 24 hours before the devil inside me logged on just to play around with the odd 700 you guessed it I blew the lot... Now I'm not a sore loser and I completely understand that it would be naieve of be to believe I deserve a refund but come to think of it do I? Is the casino partly do blame for this... Yes I did all the losing but it's there in black and white that I asked to not be able to reverse it yet they cancelled it themselves!!! Not only that they didn't even acknowledge me asking these questions although they read my email as it was at the bottom of their reply.
I'm sorry but to me it sounds asif they read my email and thought we will have him.. And they did, funnily enough 2 hours after losing the whole lot up popped an email 'your documents have been authorised successfully'
Do I have any grounds to be angry at this or request a refund I only ask because it's there in writing that I specifically asked for the withdrawal not to be cancelled and not to be reversible... Let me know thoughts but don't worry I'm not stupid I know I'll never see my money again