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New Member

Joined
May 6, 2013
Location
Netherlands
Hello people,

How are u?

I am new here. Searched some info on the net about Lucky Hill Casino and found a link to this site.

Love to Play roulette! Ussually at Unibet or Party casino. A few weeks ago i tried to play at another casino, Lucky Hill.
When i signed up they gave me 20 free. Made 50 with it and asked for withdrawel. They said i had to do at least on deposit of 20 so i did.

Then i want to withdraw the total of 70. They say on the site (using neteller) that in 24 hours the amount will be withdrawn from mycasino balance. A few days later the amount of 70 was still in my casino balance. I send multiple emails before i got a answer. Asking for my documents. So i send a copy of my ID and some other things. A few days and emails later they finally say:
Thank you for submitting your documents for verification, your account has been successfully verified.
Your repeated withdrawal request is going to be processed by our financial department"

A few days later my balance in my account was still €70,- So i decided to play with it. Lost it al! Then i made a deposit of 100 cause i wanted the 20 (i deposit earlier) back.

I made €1000,- with it and again, asked for withdraw. I only got a email of them asking for my ID again while more than a week ago they already said my account was fully verified. Send it again, just in case.

That was the last i heard from them (may 2). Do i have to worry about my money? Is it to soon to start complaining?

Ive never had this before. Unibet and Party are always paying fast and will answer emails correct and right away.

Does anybody know this casino?

I hope to have a nice time here and sorry i started with complaining ;)
 
No they still didn't pay.

I send a lot of emails asking when they going to process my money. Sometimes i get a answer, saying sorry and whe are going to process the withdrawal as soon as possible.

After that i send a email again. I said that when i dont have my money on may 16 i will post my story on several websites and contact Police and the company where they've got there license from.

2 days ago i got another email. Saying : We are sorry for the inconveniences caused by the delay occurred with your withdrawal.
We would like to reassure you that your withdrawal will be processed and our Financial Department is working on the issue.

So i send a email back :

Lucky Hill,
When you want to reassure me that you will process the money then you got to tell me when you are going to do that.
I am waiting for 11 days now since i asked for a withdrawal.
I am going to think that the casino is a scam.
It is almost may 16 2013. On that day i will post my story on several websites and i will contact the Canadian and US police to check on your adresses.

And today i got another email from them:

Apologies for situation occurred. Please kindly note that your withdrawal shall be processed by the end of this week, if we can`t make it any earlier.
We understand your frustration and we are in progress with your withdrawal processing. We will keep you informed about your payout status.
Meanwhile, we would like to thank you for your cooperation.

After this i send that i will wait till end of this week.

They give me hope again. Friday i will become 30 so it would be a extra nice birthday when they do so!
 
Oh dear. Curacao 'licensed' Cypriot owned (Russian in other words) and Gaming OS software.
I feel your problems have just started.

Yeah i know :(

Normally i always check a casino before i start playing. Don't no why i didn't this time.

They said today that they are going to process my withdrawal this week so i still have hope!

When i was searching the web about this casino i found this Pitch and Bitch:
https://www.casinomeister.com/forums/threads/luckyhill-casino-com.56587/

Same casino, looks the same problem and they did pay after almost 2 weeks.
 
2 may 2013 i asked for withdrawal.

Today i finally received a email from Lucky Hill,
Saying that they processed my withdrawal.

Checked my Neteller and it was there.

They also put 200 in my casino balance for my Birthday and to say sorry.
So that was nice.

I think they have to inform people better when they have technical problems.
Until last friday i didn't knew that. They send me a email after 2 weeks to tell me.

Are they only paying when people start complaining?

For me it doesn't matter anymore. I am glad they finally paid!
 
2 may 2013 i asked for withdrawal.

Today i finally received a email from Lucky Hill,
Saying that they processed my withdrawal.

Checked my Neteller and it was there.

They also put 200 in my casino balance for my Birthday and to say sorry.
So that was nice.

I think they have to inform people better when they have technical problems.
Until last friday i didn't knew that. They send me a email after 2 weeks to tell me.

Are they only paying when people start complaining?

For me it doesn't matter anymore. I am glad they finally paid!

Well done and we all wish u good luck at future gaming
 
2 may 2013 i asked for withdrawal.

Today i finally received a email from Lucky Hill,
Saying that they processed my withdrawal.

Checked my Neteller and it was there.

They also put 200 in my casino balance for my Birthday and to say sorry.
So that was nice.

I think they have to inform people better when they have technical problems.
Until last friday i didn't knew that. They send me a email after 2 weeks to tell me.

Are they only paying when people start complaining?

For me it doesn't matter anymore. I am glad they finally paid!

Welcome to CM, Glad you finally got paid but I would not be putting another penny through their casino if I was you...Run..Run..Run
 

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