New member issue with Lottomart

[baller350]

Good evening All,
Hope you are doing ok. I was wondering if you could help me with an issue I’m facing currently at Lottomart. On the 16th October I put a request in to withdrawal £356 and was told to submit payslips documents which I did. I waited a few days as I knew some times it could take 24hrs. This had never happen to be before. When I contacted via webchat was told this is being reviewed but can’t be given a time scale. What can be done to get this resolved as I needed to use the funds for an emergency and left confuse. Please can you help.

Kind regards

 

[TheAddict]

There is a rep here for Lottomart. His name is Mark.
You can try private messaging him directly via the nickname below, or, you can wait for him to respond here. He may not be online at this time of the evening mind.

@Mark_Lottomart

 

[Webzcas]

If Mark doesn't answer this evening, you will likely hear back from him in the morning now as it is getting on this evening.

Lottomart are a very good online casino as is their rep Mark, your money is safe. Sometimes when performing source of wealth and kyc checks in the first instance, it may take longer than normal though.

 

[baller350]

If Mark doesn't answer this evening, you will likely hear back from him in the morning now as it is getting on this evening.

Lottomart are a very good online casino as is their rep Mark, your money is safe. Sometimes when performing source of wealth and kyc checks in the first instance, it may take longer than normal though.

Thank you so much for the clarity

 

[baller350]

There is a rep here for Lottomart. His name is Mark.
You can try private messaging him directly via the nickname below, or, you can wait for him to respond here. He may not be online at this time of the evening mind.

@Mark_Lottomart

Thank you I messaged him yesterday

 

[mulven]

If Mark doesn't answer this evening, you will likely hear back from him in the morning now as it is getting on this evening.

Lottomart are a very good online casino as is their rep Mark, your money is safe. Sometimes when performing source of wealth and kyc checks in the first instance, it may take longer than normal though.

I hope he isn't tied up in meetings with black cube trying to smear L&L Europe for having an edgy Jan.

 

[Webzcas]

having an edgy Jam

Is that a typo, is it meant to be edgy @L&L-Jan ?

 

[mulven]

Is that a typo, is it meant to be edgy @L&L-Jan ?

Nah not a typo, my phone doesn't think Jan's a word and apparently autocorrected it. Fixed it!

 

[L&L-Jan]

Thank you I messaged him yesterday

From what I understood:

it is a bit busy there, so all you can have is patience.
Mark also doesnt receive email notifications on new PM's so can take a bit longer before he replies.

DOn't worry, its a reputable operator, well managed and mark is a great rep.

 

[baller350]

Hey guys still not got any response. And it proving to be abit unprofessional especially after my convo with the rep I spoke with via web chat any advice

 

[SYPlayer95]

Probably get a bit of backlash for this.
BUT, this is a recurring theme for LottoMart. Every other week someone complains about their KYC process.
Imo, its unacceptable the timescales in this being approved.
And yes, I also appreciate how important it is.
But you cant tell me it takes, weeks on end to approve these sort of things.

 

[baller350]

This is so unfair to many loyal players that have accounts with them. The no communication or time scale is what concerns many people. It’s utterly something they need to work on for sure.

 

[Webzcas]

I know that Mark is currently away on holiday, hence no response from him here on the forum.

Will try and get someone from Lottomart to respond…

 

[baller350]

I know that Mark is currently away on holiday, hence no response from him here on the forum.

Will try and get someone from Lottomart to respond…

Thank you for your response seems this is a trend with Lottomart from what I have been hearing. I’m starting to lose hope in them

 

[baller350]

Probably get a bit of backlash for this.
BUT, this is a recurring theme for LottoMart. Every other week someone complains about their KYC process.
Imo, its unacceptable the timescales in this being approved.
And yes, I also appreciate how important it is.
But you cant tell me it takes, weeks on end to approve these sort of things.

Seems like it could be months and without any update is just poor. Not asked for nothing els since I sent my payslips

 

[SYPlayer95]

Seems like it could be months and without any update is just poor. Not asked for nothing els since I sent my payslips

When this is resolved, play elsewhere.
LottoMart consistently have poor response times.

 

[baller350]

He guys I got an update I received payment randomly just now thought I would let every one know. So random why it took this long. But glad they sorted it after all

 

[greylady]

When this is resolved, play elsewhere.
LottoMart consistently have poor response times.

That's a tad unfair as Mark does his best to help out but sometimes it is outwith his control ....and he is on holiday just now

 

[Webzcas]

Unfortunately I believe Mark is the only LM rep here on the forum and as mentioned previously, he is currently on holiday.

Hopefully you will get a response from him on Monday.

 

[SYPlayer95]

That's a tad unfair as Mark does his best to help out but sometimes it is outwith his control ....and he is on holiday just now

Its not Mark's fault, just behind the scenes at LottoMart imo. I wasn't having a go at Mark.

Like I previously mentioned, I would probably get a bit of backlash, but there is always a delay at LottoMart when it comes to KYC/CDD/EDD. Whilst I understand the importance of this. It should not take weeks on end to verify documents.