Here is my situation. Recently I bought ukash vouchers in value of 1000 euro. Later I deposited those vouchers into my Neteller account.
Then I deposited that money into several online casinos. I lost at most of them and won only at one- about 700 euro. After the casino paid me 700 euro- my Neteller balance became 700. Now I tried to withdraw that money with my Neteller card. No success. Same day I tried to transfer 50 euro to my friend. Again no success. I get the message that the transfer is not possible. Then I contact Neteller.
It turns out they applied a new UKASH policy.
"Funds deposited using Ukash are available only for transfers to merchant sites or purchases using NET+. These funds cannot be withdrawn via ATM or transferred to another member."
Now I explain to them that I only tried to withdraw the money which was paid to me by the merchant (online casino) and not the money deposited by UKASH. The next explanation got me shocked:
"You can only withdraw the difference between your Ukash deposits and the winnings from the merchant."
What it means is that I will be able to withdraw some money from my Neteller only if my balance exceeds 1000 euro (total ukash deposits made into my Neteller account before). And 1000 euro are somehow blocked forever in my account until I spend it (buy some stuff online using Net+ card or ,in case of casinos- lose it).
Can it be possible that this kind of discriminating policy being applied by Neteller??? What should I do now to get my 700 euro?
See Related Threads:
Then I deposited that money into several online casinos. I lost at most of them and won only at one- about 700 euro. After the casino paid me 700 euro- my Neteller balance became 700. Now I tried to withdraw that money with my Neteller card. No success. Same day I tried to transfer 50 euro to my friend. Again no success. I get the message that the transfer is not possible. Then I contact Neteller.
It turns out they applied a new UKASH policy.
"Funds deposited using Ukash are available only for transfers to merchant sites or purchases using NET+. These funds cannot be withdrawn via ATM or transferred to another member."
Now I explain to them that I only tried to withdraw the money which was paid to me by the merchant (online casino) and not the money deposited by UKASH. The next explanation got me shocked:
"You can only withdraw the difference between your Ukash deposits and the winnings from the merchant."
What it means is that I will be able to withdraw some money from my Neteller only if my balance exceeds 1000 euro (total ukash deposits made into my Neteller account before). And 1000 euro are somehow blocked forever in my account until I spend it (buy some stuff online using Net+ card or ,in case of casinos- lose it).
Can it be possible that this kind of discriminating policy being applied by Neteller??? What should I do now to get my 700 euro?
See Related Threads:
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