Tips Neteller blocking payments from the UK to Casino Saga

[brianmon]

I have just tried to deposit at Casino Saga, and the transaction was declined.

Checked with CS and it's apparently because Neteller have now blocked any transaction from the UK to casino saga, who I believe are based in Sweden.

So I don't know if this affects all Neteller transactions from the UK to Sweden or just transactions from the UK to casino saga.

I only deposited there 2 days ago, without any problems.

The transaction details on my Neteller account state "Merchant blocked geolocation"

 

[Nicola]

To be honest, Casino Saga shouldn't be letting you play as they do not have a license for UK players.

Have their CS confirmed you are eligible to play?

 

[cncas2123]

To be honest, Casino Saga shouldn't be letting you play as they do not have a license for UK players.

Have their CS confirmed you are eligible to play?

Thats what I was wondering as I tried to register there a few months back but got blocked at an early stage and when i talked to CS they said they didnt accept uk players.

 

[purpletin]

Neteller also blocking deposits to 3dice and Jackpot Capital. Not sure why..

 

[brianmon]

To be honest, Casino Saga shouldn't be letting you play as they do not have a license for UK players.

Have their CS confirmed you are eligible to play?

I've been playing there since April this year. I didn't have a problem joining and haven't had any problems depositing or withdrawing.

CS just told me to use a different deposit method

 

[KasinoKing]

Neteller also blocking deposits to 3dice and Jackpot Capital. Not sure why..

Sounds ominously like they might be blocking all payments to casinos who are not UK licensed...
That will be a real bummer if true - as Neteller is my preferred method at most casinos.
(Might be a good thing as far as 3Dice is concerned though - as most of my deposits disappear as quickly as a snowball in a furnace there!)

I just remembered - one of the casinos I promote (not UK licensed) say they can no longer pay me by Neteller - so there could be something in this...

KK

 

[vinylweatherman]

Sounds ominously like they might be blocking all payments to casinos who are not UK licensed...
That will be a real bummer if true - as Neteller is my preferred method at most casinos.
(Might be a good thing as far as 3Dice is concerned though - as most of my deposits disappear as quickly as a snowball in a furnace there!)

I just remembered - one of the casinos I promote (not UK licensed) say they can no longer pay me by Neteller - so there could be something in this...

KK

It does, but it's not very good that Neteller are doing this in secret rather than informing their UK customers of a change in policy and amending their terms and conditions accordingly.

However, in one way this is a good thing. Some casinos not licenced in the UK could well happily take deposits from UK players, but then use the licencing situation to void any winnings greater than the total of deposits.

The question remains as to whether this is Neteller's own policy, or signs that the UKGC are now addressing the issue of getting UK based (to include IOM based Neteller UK) financial service providers to block UK players from transacting with non UK licenced casinos. The thinking is probably that this would act as a deterrent, and perhaps alert naïve UK players that they should only be playing at UK licenced casinos.

If it's UKGC inspired, we may find other deposit methods being closed down for UK players who continue to play at non UK licenced casinos like 3Dice and RTG casinos that are happy to flout the rules.

 

[KasinoKing]

Just tried to deposit at Tropica - it was refused.
So looks pretty much certain that my previous post was right

 

[Birdy84]

I meant to mention about my chat with saga , they said as i had the account for quite a while i could carry on using it despite the licensing changes, rather naughty. I haven't deposited or tried to , to see what happens but just thought i would share.

 

[spintee]

After the raging bull thread I took a look at my account, Looking at the banking it states nettler, Country restrictions apply, Either its been there all the time or just been added due to what god knows has happened,

 

[LOOKAWAY]

Blocked at Inetbet using Neteller. They do a 200% bonus on Sunday. Anyone tried Skrill at Inetbet?

 

[xxshepxx]

This is good, something pro-active.

May seem like a PITA but how many people would be complaining if they were able to deposit then had problems when it came to withdrawing.

I see this as a good move, if they don't have the licence UK players should not be allowed to join and play anyway.

On the same stroke I'd like to see verification policies change so that players can verify before depositing instead of running into issues when they get a little bit of luck.

 

[vinylweatherman]

There is nothing at all on Neteller to tell users that any such policy is in place, nor of course how it operates. This is not good, even though the policy itself is. Players need to know WHY this is happening otherwise the casinos that are being blocked may well try to BS their way into convincing the UK player that it's merely a "technical issue", and nothing to do with the new licencing laws. This would negate the purpose of the policy, which is to prevent unlicensed casinos from taking money from UK players.

UK players who unwittingly play at unlicensed casinos enjoy no protection whatsoever under the new rules.

 

[KasinoKing]

There is nothing at all on Neteller to tell users that any such policy is in place, nor of course how it operates.

I e-mailed Neteller to ask about this yesterday morning - so far, no response...

KK

 

[asadzareef89]

few days ago my transaction to casinoroom declined from neteller, asked casinoroom they said its neteller's problem, asked them n they said merchant has asked us to discontinue payments from the UK

So both sides in this case were blaming each other as well, also is casinosaga taking UK players?

 

[PaaskeDenmark]

Blocked at Inetbet using Neteller. They do a 200% bonus on Sunday. Anyone tried Skrill at Inetbet?

Me too at Inetbet Euro mate I was shocked when I found out They also refuse when I try visa card deposit at Inetbet Euro it says Management security or something like that So I guess my VIP status at InetBet Euro will now go away as can not deposit and play anymore

Bit of a bummer from me as I though Inetbet Euro was actually licensed uk now. (though how could they be with euros doooooh )

 

[asadzareef89]

neteller also declining allbritish casino now

 

[PaaskeDenmark]

neteller also declining allbritish casino now

lol that makes no sense now then

 

[asadzareef89]

lol that makes no sense now then

yeah same problem now with casinoroom, allbritish and casinosaga

 

[vinylweatherman]

neteller also declining allbritish casino now

They are licenced though, and it's still active.

One of the error messages shown here mentions geolocation, so it very much looks like an attempt to limit UK players to UK licenced casinos. However, if this is also hitting All British, then something has gone wrong.

Now we have merchants saying the problem is with Neteller, and Neteller saying some merchants have asked Neteller to block UK deposits.

Now, when it comes to Neteller rewards, some merchants do ask Neteller not to operate this scheme with them, and Neteller show a list of non participating merchants, so what's the big deal with us not being allowed to know what is REALLY behind this sudden occurrence of "geolocation blocking" of deposits?

 

[Jannat]

Could be that that lots of bonus abusers use e-wallets as depositing and withdrawal methods. Block the method, less hassle for casinos.

 

[spintee]

Could be that that lots of bonus abusers use e-wallets as depositing and withdrawal methods. Block the method, less hassle for casinos.

You would of thought but some casino only give bonus when depo by ewallet and visa versa,

 

[The Dude]

I guess this would be a good time to point out that these accred casinos should be accepting Neteller deposits from UK players:
Link Outdated / Removed

Why am I not surprised that most everyone was in the dark until it happened? It's almost to be expected.

Shame on Neteller who has had a prominent stand at the last few affiliate conferences. They need to be communicating these changes (this one is pretty big) to their customers and partners.

 

[fun4all]

Neteller bought skrill recently as well right, probably coming soon there then as well

 

[KasinoKing]

Shame on Neteller who has had a prominent stand at the last few affiliate conferences. They need to be communicating these changes (this one is pretty big) to their customers and partners.

You can say that again!
I have been trying for the last several days to get a definitive answer from them via Live Chat, Regular support and Merchant Support. So far all I have got is being fobbed off, given incorrect information and ignored

I just looked back at ALL my transactions with them since I signed-up in 2003, and with all my casino deposits, withdrawals and affiliate payments combined I have moved way more than half a million dollars through their system - and yet they treat my honest simple questions with total contempt.
I'm pretty disgusted with the way they are treating their loyal customers.

KK

 

[LOOKAWAY]

few days ago my transaction to casinoroom declined from neteller, asked casinoroom they said its neteller's problem, asked them n they said merchant has asked us to discontinue payments from the UK

So both sides in this case were blaming each other as well, also is casinosaga taking UK players?

I was just offered a 100% bonus at Casino Room and I gave it a try even know I had remembered your post and the deposit was accepted.

 

[asadzareef89]

I was just offered a 100% bonus at Casino Room and I gave it a try even know I had remembered your post and the deposit was accepted.

I don't know then why mine kept getting declined, as i tried it 4 times and declined each time and then neteller said casino asked to decline payments while casino said just ask neteller or use alternative as u can see european secure transfers kept declining me

 

[CasinoRoom]

Hello, we have UKGC license, there was a misunderstanding with Neteller, but our merchant sorted it out and now we have it live again. We apologize for the inconvenience caused, please try again and contact our support if you need assistance.

 

[vinylweatherman]

Hello, we have UKGC license, there was a misunderstanding with Neteller, but our merchant sorted it out and now we have it live again. We apologize for the inconvenience caused, please try again and contact our support if you need assistance.

So what EXACTLY is the deal here, as it's not just your casino, it's happening widely, and when a Neteller user approaches Neteller, they are told it's nothing to do with Neteller, and to speak to the merchant, however, when the player speaks to the merchant, the casino, they are just told it's Neteller and offered alternative deposit methods.

I fail to see why players need to be mislead and kept in the dark, just say what the policy is so that we can understand.

 

[LOOKAWAY]

My accepted deposit was to Ellmount Gaming LTD which is different to asadzareef89 failed transaction.

 

[CasinoRoom]

Hello vinylweatherman, it has to do with UKGC license. In our case everything is in order, it was a matter of providing the link to the online register @UKGC

 

[vinylweatherman]

Hello vinylweatherman, it has to do with UKGC license. In our case everything is in order, it was a matter of providing the link to the online register @UKGC

Who is actually enforcing this? We have managed to work out this much by guesswork, but we can't seem to get anyone to say which of the parties in the transaction chain is enforcing this, and why. Is this something they have been told to do by the UK government or the UKGC, or has some link in the chain adopted this policy and it affects all transactions that are directed through them.

It seems that casino support are just as clueless as they respond by advising the player to try an alternative means of deposit, but in doing so they might be landing the casino in legal strife if indeed this has been initiated by a UK government body, rather than one particular payment provider.

Given that Neteller now own Skrill, the advice to try Skrill as an alternative may be a waste of time.