I made a deposit in a accredited rtg group here 2 days ago for 74.00, took no bonus. When I first started playing I was at a McDonalds as I was waiting on a friend and was bored. I had problems with the reels spinning forever and very slow response to any winning being credited, sometimes taking till the next spin before the winnings were credited. I just chalked it up to a lousy connection at McDonalds. So later that night I came home and fired it up again, same thing but much much worse. I had many disconnections and during the times the reels did spin, it was sometimes minutes before it would complete. Extremely frustrating as you know how us gamblers are, when we wanna play we wanna play. 
I wondered if it was my connection and I checked and everything else seemed to be operating as normal, I did a couple of speed tests and nothing was abnormal about my connection. I have fiber optic and rarely have any problems. As an additional test I logged into one of their sisters sites and made a deposit there and had both of them up at the same time. Same issues, although not as severe on the sister site.
I got on their chat, waited at least 5 minutes for a response. The rep offered me nothing, other than we will look into it. I've not heard a word. The chat response was extremely slow, it took almost 9 minutes for us to exchange 10 sentences as I waited and waited in between for the reps response. I followed up with sending an email that night, not heard a word there. I send the rep a pm here yesterday, not heard a word and they have been on CM since I sent my message. I just sent another email about this and also a email they sent out about a cash back bonus running has a big error in it that I pointed out.
I just started playing with this group in the last 3 weeks or so, have deposited several $$$.00 in the whole group and frankly I'm quite disappointed at the lack of response or acknowledgement of at least getting my email or my pm here to the rep. I was courteous and friendly, not rude at all.
So in summary I have 2 issues, the disconnects and the lousy server connection was the height of frustration, so I asked for my deposit back to play again, am I being unfair here? Then the icing on the cake is the lack of response from anyone, which is really concerning. Hell at least tell me something.
Am I being unreasonable here? Am I being fair?
I wondered if it was my connection and I checked and everything else seemed to be operating as normal, I did a couple of speed tests and nothing was abnormal about my connection. I have fiber optic and rarely have any problems. As an additional test I logged into one of their sisters sites and made a deposit there and had both of them up at the same time. Same issues, although not as severe on the sister site.
I got on their chat, waited at least 5 minutes for a response. The rep offered me nothing, other than we will look into it. I've not heard a word. The chat response was extremely slow, it took almost 9 minutes for us to exchange 10 sentences as I waited and waited in between for the reps response. I followed up with sending an email that night, not heard a word there. I send the rep a pm here yesterday, not heard a word and they have been on CM since I sent my message. I just sent another email about this and also a email they sent out about a cash back bonus running has a big error in it that I pointed out.
I just started playing with this group in the last 3 weeks or so, have deposited several $$$.00 in the whole group and frankly I'm quite disappointed at the lack of response or acknowledgement of at least getting my email or my pm here to the rep. I was courteous and friendly, not rude at all.
So in summary I have 2 issues, the disconnects and the lousy server connection was the height of frustration, so I asked for my deposit back to play again, am I being unfair here? Then the icing on the cake is the lack of response from anyone, which is really concerning. Hell at least tell me something.
Am I being unreasonable here? Am I being fair?
