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Need advice for neteller problem

Discussion in 'Casino Industry Discussion' started by KenoGal, Jan 28, 2007.

    Jan 28, 2007
  1. KenoGal

    KenoGal Dormant account

    need help or advice with a neteller problem. I am a US resident and used neteller for quite awhile. I am considered a VIP there and have never had any problems. On January 16th in the evening I deposited $30 thru neteller and played at casino. Never thought much about it till I received this email from them....

    Your account is outstanding in the amount of $(30.00) USD and has been referred to NETELLER Account Retention for further action.

    Your Account Manager is Jacob.
    Email: This email is not visible to you.
    Phone: 1-888-258-5859 ext. 5600

    Please contact Jacob at your earliest opportunity to arrange for repayment with one of the options below.
    Bank Draft, Certified Check or Money Order* (3 day service when by Priority Post)
    Make payable to NT Services and mail to:
    ATTN: Tammy
    NT Services
    Suite 64008
    5512 - 4th Street NW
    Calgary, AB, Canada
    T2K 6J0
    *No personal checks.

    EFT- Electronic Funds Transfer (4-5 business days)
    Contact me by telephone to arrange for funds to be retrieved from the bank account you registered with NETELLER.

    Western Union Quick Collect (next day service)
    Make Payable to JSL Systems CORP
    Code City - JSL
    Code State/Province - AB
    Sender's account with payee company: Your NETELLER account number
    NOTE: Record your confirmation number (MTCN - Money Transfer Control Number)

    Bank Wire (1-2 business days)
    Sign in to your NETELLER account and select the Deposit tab. Click on Bank Wire and follow the instructions for sending funds.

    Credit Card or Check (same business day for credit cards; 4-5 business days for checks)
    Contact me by telephone to make payment from your credit card or through a bank account that is not registered with NETELLER.

    Merchant Transfer (1-3 business days)
    If you have funds available in a merchant account that offers NETELLER as a payment solution, transfer these funds back to clear any balance owing.
    Your business is important to us and we trust you will settle your account promptly so we can continue to serve you.

    We look forward to hearing from you.

    Best regards,
    NETELLER Account Retention
    This email is not visible to you.
    1-888-258-5859 ext. 5600

    North American Toll Free Phone

    About NETELLER
    NETELLER uses international banking infrastructure to provide secure, convenient fund transfers around the world. With 2 million members, over 1,700 supported online merchants and $3.4 billion in transactions processed in 2004, NETELLER is a leader in online payment services. Providing award-winning multilingual customer service, available 24 hours a day via phone, email or live chat, NETELLER offers exceptional service along with industry-leading security to ensure your personal details remain safe. NETELLER PLC is listed on the London AIM market (Ticker: NLR).

    Copyright 2005 NETELLER PLC. All rights reserved.
    Designated trademarks and brands are the property of their respective owners.


    Help Center | Chat With A Live Operator | Email Customer Service | Visit NETELLER.COM

    The only thing I can see is that on the 18th neteller cut us US residents off and my bank didn't pay them. I have no bank statement as I don't get one till the end of the month. I went into my neteller account and it shows the $30 as accepted by casino but declined as payment. Am I obligated to pay this? It was neteller who dropped me. Please advise on this. If you say I am obligated to pay it then I will. Just didn't appreciate them telling me that I was referred to " NETELLER Account Retention for further action" when I knew nothing of this. What should I do? Thanks....
  2. Jan 28, 2007
  3. RobWin

    RobWin closed account

    Who knows?
    A Vault!
  4. Jan 28, 2007
  5. GrandMaster

    GrandMaster Ueber Meister CAG

    Mathematician by day, online gambler by night.
    If you really owe $30, you should pay. I would send them a personal check and if they don't like it, tell them to sue you.
  6. Jan 28, 2007
  7. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    miami fl
    Ive got same message.
    Money was there........the thing is that bank didnt pay em anymore.
    Let them wait as thousands of people are waiting on theyr withdrawals........hope they ll get paid!!!!!!!!!!!
  8. Jan 29, 2007
  9. GrandMaster

    GrandMaster Ueber Meister CAG

    Mathematician by day, online gambler by night.
    Indeed, you should reply that due to the unusally high volume of transactions, checks take 6-8 weeks to process. :)
  10. Jan 29, 2007
  11. casplayer

    casplayer Dormant account

    Cheers :cheers:
  12. Jan 29, 2007
  13. RobWin

    RobWin closed account

    Who knows?
    A Vault!

    Yea and don't forget to say CHEERS !! :cool:
  14. Jan 29, 2007
  15. btbt

    btbt Dormant account

    I wouldn't pay them yet...

    I'd wait and see what their intentions are. They are holding thousands of dollars in a so called trust and money is also being held from the 16th. before the announcement. I'd say if a backlog was really the problem that player withdraws on the 16th would have cleared by now or should clear Monday or Tuesday of this week at the latest. Here's what I'm thinking...

    1. They will file Bankruptcy
    2. The US Federal Reserve will not allow them to send eft's to the US
    3. They have lost their eft processor and can't get another one to touch them
    4. All this is just a way to hold some cash, collect interest and everyone will get paid someday
    5. They want to get placed on Casinomeisters Evil Ones list!

    I hope its #4 :)
    1 person likes this.
  16. Jan 29, 2007
  17. jerryg

    jerryg Dormant account

    I think I'd have to request identification and a copy of a utility bill before I issued any payment to them. ;)
  18. Jan 29, 2007
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom

    Well, Neteller screwed alot of players by the unnanounced withdrawal of service leading to trapped money; seems that some US banks saw this coming and pulled the plug on Neteller a couple of days earlier. Naturally, they did not tell Neteller!
    In this case, the money is owed to Neteller as the casino deposit was paid, however, it is up to Neteller to accept the money in whatever form it comes. Laughably, the player is asked to phone in to request the money be taken from the bank account registered with Neteller, why not do this, after all, this is what was supposed to happen. Ask Neteller to E-mail you if they have problems doing this. It is almost impossible to get through at present, even for non-US customers; and since Neteller is of no further use, having the account locked for owing $30 is of no consequence.
    Players who find themselves in this situation, and who can verify it was caused by their bank blocking the transaction should admit to Neteller that the money is owed, but point out that it is now illegal to send funds directly to Neteller while it is seen as an online gambling only processor.
    Depending on when the banks did this, Neteller may have a large number of sums owing that are just coming to light as they attempt to clear them through the banking system. This can only add to the workload.
  20. Feb 2, 2007
  21. Stanford

    Stanford Dormant account

    Nice Contact Info

    Make them wait - but.....

    We should post Jacobs phone number at 2+2, WOL and every other board where players are having trouble contacting people about their money and tell them to call Jacob.

  22. Feb 2, 2007
  23. pokeraddict

    pokeraddict Webmaster

    Pro Poker Player
    Las Vegas
    The fact is that Neteller will pass this charge back on to the casino and deduct it from their reserve. You don't really owe it to the processor you owe it to the casino. The processor is just the one that is going to try to get it first.

    Seriously with their demand of only a cashiers check or money order when they can't and/or will not pay out so many players I would not get stressed out about it. You certainly did not commit fraud as you intended to pay. You owe the money to the casino so if you want to make it right (and at some point you should or at least give it to a screwed player owed $$) then I would contact security at the casino in question.
  24. Feb 2, 2007
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom

    Two articles posted above seem to indicate that ALL US institutions have cut off relationships with Neteller, and that Neteller cannot, as a result, process ANY withdrawals for the present (until they have struck a deal with the DoJ). It follows, that any US player who owes money to Neteller and/or a casino has no means to pay it until the deal with the DoJ has been sorted out.

    Neteller argued that they wanted time to withdraw from the US and pay back the money, well, this is bollox - they spent the time between October and early January doing no such thing. They continued to offer services between US players and sportsbooks/casinos, and it was the CASINOS that began the withdrawal from the US. Neteller clearly wanted to hang on and squeeze every last cent out of the US market by mid 2007 when they knew they would most likely have to withdraw.
    If they just "needed time", they would have stopped taking new US customers the day Bush signed the bill, they would then have stopped all casino deposits for existing US players, and have told them to withdraw everything from casinos & sportsbooks back to Neteller and request withdrawal pending cessation of business altogether. No doubt, most US players would have had a window of opportunity between November and January to clear out accounts and withdraw. Only those US players prepared to take a big risk would have still had money tied up now, rather than pretty much all of them.

    Lastly, if the money is "in trust", how did the FBI get hold of some of it?
    1 person likes this.
  26. Feb 2, 2007
  27. spearmaster

    spearmaster RIP Ted

    Devil's Advocate
    You should pay.

    On the other hand, Neteller claimed to have "denied" Instacash transactions from my bank - but they clearly show as paid in my online banking records.

    Now they want me to show a bank statement.. trouble is I elected not to receive paper statements (because I am overseas) so that is impossible.

    Should Neteller refund my money if I can show them a screenshot of the online transactions being processed?
  28. Feb 2, 2007
  29. silkprint

    silkprint Dormant account

    Yup ...I work
    Are people outside the states being paid 'business as usual'?
  30. Feb 2, 2007
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom


    While not the same excuses, I have had a tough time getting my bank transfer from last Tuesday. For "business as usual", this would have appeared on my Neteller statement as a manual adjustment, and been in my bank either Today (if very lucky), or Monday, possibly Tuesday at the outside (as in LAST Monday just gone, not the coming one!!).
    Instead, I saw no adjustment on my statement, and phoned on Friday to be told they didn't have any record of my request. I resubmitted it TWICE more, and each time nothing seemed to be working normally. Eventually, I was told THIS Tuesday that, in fact, they could not complete the transfer because my bank did not have a SWIFT code on file, not something that has stopped transfers all last year. I decided to have a cheque, which I requested late Tuesday. I had hoped to receive it today, as has been the speed of cheques in the past, but no luck - but I then receive an E-mail apologising for the recent problems with bank transfers that are now solved, and that my money will appear in my bank account soon (except that I have now been driven to accept a cheque). I get the impression they don't have a clue between the different departments as to what the position is.
    Today is the TENTH day since my original request, result 3 conflicting excuses, 2 broken promises, and still NO DAMN CHEQUE/TRANSFER.
    CS have at least now admitted to me on the phone that the sheer volume of US problems is having a negative impact on service levels for non-US customers, but I had that figured out last week!
  32. Feb 13, 2007
  33. LANE13

    LANE13 Dormant account


    I live in Canada and have an interesting problem with Neteller.

    Early last week I played at casino depositing two seperate deposits of 100.00 USD each using Neteller instacash.
    I checked my Neteller transactions on Netellers website and it showed that all my instacash deposits had cleared.Great.
    Now I wanted to close my Neteller account due to all the troubles they are having, as I no longer feel they are a reliable funding method. I phoned Neteller and informed them that I wanted to close my account and they did this for me.
    They asked me why I wanted to close my account and I told them how I felt
    uncomfortable about all the legal problems they are having.
    The rep on the phone closed my account for me and as far as I knew all my deposits had cleared and the rep confirmed this.

    When I went to check my bank balance this weekend , it showed that the 2 Neteller Instacash deposits were returned nsf by my bank. I then checked my e-mail and found an e-mail from Neteller stating that the deposits were NSF. Neteller stated that they will make an attempt to withdraw the funds from my bank account again at no charge to me in Canadian funds What? I deposited in US Funds. No problem , please do. I fully intend to meet my obligations for the two $100.00 deposits. The two deposits have now cleared my bank account. Neteller also stated in the e-mail that I would have 2 NSF FEES of $30.00 for each NSF $60.00 of NSF fees in total applied to my account. What account? I have closed the account ! HELLO.... NETELLER ! How do I pay these NSF fees if my account is now closed and I cannot login to my Neteller account to fund it to pay for these NSF fees?

    What in the heck do I do???? :confused:
  34. Feb 13, 2007
  35. winbig

    winbig Keep winning this amount.

    They have their $200, tell them to take the NSF fees and shove it where the sun doesn't shine. :thumbsup:
  36. Feb 14, 2007
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom

    Quite, the debits were not NSF, but were declined by the bank as they are US$, it doesn't matter that you are not a citizen. Neteller knew of this problem ages ago, and should have informed you of this so that you could register a non US$ bank account. By implementing usual policy of not informing customers of changes in advance, they brought the rejected debits on themselves.
    They are entitled to the $200, but no more.

    They would only be entitled to the NSF fee if your bank account really WAS NSF at the time. For what is simply a "technical problem", there is no breach of contract, it is a so called "event beyond our/your control". Neteller have many "technical problems", but don't compensate customers with $30 a time (would be great if they did, I would have $100,000 by now :D )
    1 person likes this.

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