- Joined
- Apr 4, 2008
- Location
- Texas
In my quest to find a new RTG to play at, I decided to give Cuba Club a go tonite. I redeemed their $10 free chip, not really looking for more than maybe a half an hour or so of entertainment. Well much to my surprise, I did VERY well on it.
The terms of this chip were 20x playthru on slots with a $50 max cash out. So I started playing Paydirt at .25 and got a good feature, then got some features at T-Rex to bring my balance hovering around $40. Then I went to Mystic Dragon betting .50 a spin. After some time I managed my first feature ever on this game and it hit for a little over $700!! Now this was my biggest RTG win in probably 6 months, and I must say I was pretty excited but also a little disappointed that I would not benefit more than $50 fom this. Anyhow I went on to Year of the Whatever and played that for awhile.....still had about $720 in my account and went to cashier and I believe my playthru was at $190...just $10 more to go.
So I thought I would go try some of the newer games that I haven't played that much on and have a little fun before I cashed out my $50. Well I went to Loose Caboose and starting spinning at $6.25.....after a few spins I looked up and noticed my balance was about $40! Now I was more than a little pissed. I had no idea that they would take out the excess as soon as wagering requirements were complete. I have never seen this before, and I have played and won on many max cashout bonuses in the past (although none recently I must admit). I don't know if this is something new that can be done with the RTG software or not?
Well perhaps foolishly I played on in hopes to get my balance back to $50 so I could cashout, but of course as luck would have it, I was unable to do so. So I shot off an email to Cuba Club to see what they could do....and await their reply.
I obviously had nothing to gain, not even comp points as they don't have a comp point system unless you are a VIP. I was just trying out some games I haven't played much before I cashed out. I know its only $50, but still....it doesn't sit well with me that all my extra credits just disappeared in the blink of an eye. Of course I would have stopped right at $50 if I had known this was going to happen, and keep an eagle eye on the remaining playthru. I obviously didn't find this necessary with a balance of over $700. I will be really angry though if I am not able to get the $50 from this (negating my biggest RTG win in a LONG time.....already dwindled to 50) And naturally I would not be inclined to give them my business.
What are your thoughts? Do I have a case here? Or am I being silly for trying to pursue this due to a foolish oversight on my part? Does any other RTG automatically remove excess winnings AS SOON AS playthru is complete?
The terms of this chip were 20x playthru on slots with a $50 max cash out. So I started playing Paydirt at .25 and got a good feature, then got some features at T-Rex to bring my balance hovering around $40. Then I went to Mystic Dragon betting .50 a spin. After some time I managed my first feature ever on this game and it hit for a little over $700!! Now this was my biggest RTG win in probably 6 months, and I must say I was pretty excited but also a little disappointed that I would not benefit more than $50 fom this. Anyhow I went on to Year of the Whatever and played that for awhile.....still had about $720 in my account and went to cashier and I believe my playthru was at $190...just $10 more to go.
So I thought I would go try some of the newer games that I haven't played that much on and have a little fun before I cashed out my $50. Well I went to Loose Caboose and starting spinning at $6.25.....after a few spins I looked up and noticed my balance was about $40! Now I was more than a little pissed. I had no idea that they would take out the excess as soon as wagering requirements were complete. I have never seen this before, and I have played and won on many max cashout bonuses in the past (although none recently I must admit). I don't know if this is something new that can be done with the RTG software or not?
Well perhaps foolishly I played on in hopes to get my balance back to $50 so I could cashout, but of course as luck would have it, I was unable to do so. So I shot off an email to Cuba Club to see what they could do....and await their reply.
I obviously had nothing to gain, not even comp points as they don't have a comp point system unless you are a VIP. I was just trying out some games I haven't played much before I cashed out. I know its only $50, but still....it doesn't sit well with me that all my extra credits just disappeared in the blink of an eye. Of course I would have stopped right at $50 if I had known this was going to happen, and keep an eagle eye on the remaining playthru. I obviously didn't find this necessary with a balance of over $700. I will be really angry though if I am not able to get the $50 from this (negating my biggest RTG win in a LONG time.....already dwindled to 50) And naturally I would not be inclined to give them my business.
What are your thoughts? Do I have a case here? Or am I being silly for trying to pursue this due to a foolish oversight on my part? Does any other RTG automatically remove excess winnings AS SOON AS playthru is complete?