Baptism by Fire - success N1 Casino is now being tested!

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robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
$45 spin loss
$45 spins loss
$45 spin win $50
$45 spin loss

is what happened on auto before I caught it.

My wager is $7500. And I played through about $5500 of it so its clear as day to see I dont bet anywhere near even $5 a spin.

Im sure the rep here will sort it but if it wasnt for the rep, I would be screwed as live chat is being very adamant it will not sort the problem.

I think he will help you out , he is a nice guy
 
N1 Casino is a highly recommended, vetted and Accredited Casino at Casinomeister

homerbert

Accredited Casino Representative
Joined
Jun 21, 2012
Location
NoWhere
Hey @lockinlove

1) I'll speak with CS guys to be more loyal and helpful on such cases, but it is rare case + well, it is gambling, people can lie etc (not your case ofc)

2) 130$ added back - no problem. NB for everyone - it is exceptional decision. If everyone will try to do same and then will say 'ooops it was mistake' - we reserve the right to not refund anything. I checked lockinlove account, and I believe it was pure mistake. That's why I refund.

3) Feature which allows you to set any max bet limit in development.

Br,

V.
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Yeah I understand. I did ask them to look at my history so they could see I was doing like 80 cent bets. I still dont even know how it got on $45 spins. I am glad I didnt hit anything on them either cause that could have been a bit more problem..although I would have suggested you just take the winnings and put me back to where I was.

Any plans for your groups to get bet protection it really is a great feature.

And thanks homerbert for being a pleasure to deal with and get help from. You make our lives less stressful
 

homerbert

Accredited Casino Representative
Joined
Jun 21, 2012
Location
NoWhere
Thank you, thank you guys!

As a part of company strategy and idea - we really thought that gaming should be relaxing and entertaining in the same time. And therefore we are really doing our best to provide best service to our customers without headaches and troubles.

And yeah, I love to help people :)

BR,

V.
 

eizei

Dormant account
Joined
Aug 20, 2013
Location
Finland
I received 10 free spins and won 70 cents from then. I went to BoD and got very lucky winning 300x on 20c bet. Managed to complete the wager with 50€ left and made a cashout. 7 minutes later the withdrawal was already processed and no documents were asked. Absolutely no complaints from me I only wish you had more games from BTG and a catalog of Blueprints as those are my personal favorites.
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Yeah I understand. I did ask them to look at my history so they could see I was doing like 80 cent bets. I still dont even know how it got on $45 spins. I am glad I didnt hit anything on them either cause that could have been a bit more problem..although I would have suggested you just take the winnings and put me back to where I was.

Any plans for your groups to get bet protection it really is a great feature.

And thanks homerbert for being a pleasure to deal with and get help from. You make our lives less stressful

Was this on an iSoftBet game by any chance? I had exact same thing happen, but on a, different casino. As this also caused me to go over bet limit, they said even if I won I couldn't get anything. Still a bit salty about that.. The way the bet size/denomination on some iSoftBet is shown is weird to say the least. Glad to see @homerbert sorted it out for you though.

On that note I have a question for you @homerbert
A lot of seemingly great casinos are popping up here at CM. I never sign up to them, but I'd want to. The reasoning being I am homeless at the moment. No I don't live on the streets :p but I don't have an address. How can I sign up at a casino without an address especially when address verification is required? Therefore I only play at casinos I'm already verified at, which was done when I still had an apartment :(
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
Was this on an iSoftBet game by any chance? I had exact same thing happen, but on a, different casino. As this also caused me to go over bet limit, they said even if I won I couldn't get anything. Still a bit salty about that.. The way the bet size/denomination on some iSoftBet is shown is weird to say the least. Glad to see @homerbert sorted it out for you though.

On that note I have a question for you @homerbert
A lot of seemingly great casinos are popping up here at CM. I never sign up to them, but I'd want to. The reasoning being I am homeless at the moment. No I don't live on the streets :p but I don't have an address. How can I sign up at a casino without an address especially when address verification is required? Therefore I only play at casinos I'm already verified at, which was done when I still had an apartment :(

It was on the game - Domnitors by the provider - Bgaming.
 

homerbert

Accredited Casino Representative
Joined
Jun 21, 2012
Location
NoWhere
Was this on an iSoftBet game by any chance? I had exact same thing happen, but on a, different casino. As this also caused me to go over bet limit, they said even if I won I couldn't get anything. Still a bit salty about that.. The way the bet size/denomination on some iSoftBet is shown is weird to say the least. Glad to see @homerbert sorted it out for you though.

On that note I have a question for you @homerbert
A lot of seemingly great casinos are popping up here at CM. I never sign up to them, but I'd want to. The reasoning being I am homeless at the moment. No I don't live on the streets :p but I don't have an address. How can I sign up at a casino without an address especially when address verification is required? Therefore I only play at casinos I'm already verified at, which was done when I still had an apartment :(
Hey Chiya!

Unfortunately, our hands tied by MGA requirements. At some point - you will need to send us proof of address. It can be utility bill, or basically any document on which written your name and address.

I'm sorry, but I can't help with it :(

Br,

V.
 

homerbert

Accredited Casino Representative
Joined
Jun 21, 2012
Location
NoWhere
Hiya guys!

Taking chance I would to wish everyone Happy new year from me myself, and from all team behind me!

We wish you a lot of great things to happen in 2019, we wish you success in any direction or task you would like to do. And of course we wish you and your families most important thing you can't buy / take - health. Happy new year, all the best things from us and let's make 2019 happiest year for all of us!

Very warm regards, really

Vitali
 
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