N1 Casino is now Accredited

[refre]

I had the strangest experience playing Netent Classic Auto Roulette.
After a session of playing slots I spent my last funds on five numbers straight up.
I placed my bet and after 'No more bets' being announced and just before the ball landing I got an error saying something to the effect of "You have exceeded your limit, please come back later". Of course my number hit. I checked both the limits of the game (€500 straight up, I was well within) and my personal bet limits (I have none activated).
Really bugs me this. Do you think I have a case? There is no mention of this bet in history, but I'm guessing a admin at N1 will be able to see it and why the bet was accepted then rejected.

 

[homerbert]

I had the strangest experience playing Netent Classic Auto Roulette.
After a session of playing slots I spent my last funds on five numbers straight up.
I placed my bet and after 'No more bets' being announced and just before the ball landing I got an error saying something to the effect of "You have exceeded your limit, please come back later". Of course my number hit. I checked both the limits of the game (€500 straight up, I was well within) and my personal bet limits (I have none activated).
Really bugs me this. Do you think I have a case? There is no mention of this bet in history, but I'm guessing a admin at N1 will be able to see it and why the bet was accepted then rejected.

Hey mate!

In most cases, I had such things happened in our casino - bet was simply not accepted. But you can contact our CS and they will investigate it with the game provider to be sure.

If you will need any help - just let me know!

Br,

V.

 

[refre]

Ok I've had a reply from N1 Casino.
Turns out the casino has an internal bet limit of €100 on table games regardless of your personal settings (or lack of) and game specific limits. I do find this a bit strange, but I have no reason to doubt it.
This is probably why I had such a strangely worded error. The limit was not enforced by the game but rather the casino back-end
after 'no more bets' being announced and just before ball landing. The bet was then returned to my balance.

 

[dionysus]

Kudos to N1
Made deposit last night (sent in docs last night sightly prior to, though didnt know whether yet approved or not)
Played last night to tonght. Requested WD of 750 (dep 200, no bonus)
Within an hr, WD approved and funds on the way.

Easy peasy lemon squeazy so thanks

 

[dionysus]

edit - will MM data when funds arrive

 

[muziq]

still cant play there for a strange reason , when ever i visits page it says "uk players are not allowed "

im no way near uk in another continent actually

Hopefully they will get a ukgc license soon so i can play too

 

[dionysus]

just a bit of update
taked to chat because received an email funds were approved and on the way, but hadnt received an etransfer email
apparently takes 3-5 business days.

No biggie, I'm not fussed or pressed for the funds. but was rather surprised, I'd have though if etransfer in a few seconds, etransfer out would have been the same (or min)
but essentially it's really just a bank withdraw

 

[hhhelllo]

N1 is always the same with this wd method. If you receive sms at around at 11am. You receive the funds at 4h30 am the next day. No sms? The middleman wasnt on a working day. Wait until next working day. Always the same, they never made a single mistake. Neither direx, n1 or gigadat

 

[dionysus]

N1 is always the same with this wd method. If you receive sms at around at 11am. You receive the funds at 4h30 am the next day. No sms? The middleman wasnt on a working day. Wait until next working day. Always the same, they never made a single mistake. Neither direx, n1 or gigadat

cheers
ya, sms at about 11 on the dot ill watch for the email tomorrow

 

[dionysus]

I..I can't even

My acct was last used 2 years ago. Had old address on it.
So naturally, went to update to my new address (sent all relevant docs and banking for new address)
You can't update to a new address manually.
You have to prove where you lived 2 years ago. (or well, before in any case to update your profile)

Kinda hard right? I mean, everything now would have my new address on it.

Chat said, you have to prove where you lived 2 years ago.
I explained well, obv all my new ID, new documents have my current address, but still you have to prove where you lived 2 years ago to change your acct to your new address
I said, ok, can I send those year's tax returns.
They said yes, I uploaded them.

all declined.

Why? theyre older than 90 days old
No, seriously

Uh..I cant magicaly make documents 2 years old, from an old address 2 years ago be less than 90 days old

Not without committing fraud and breaking a few federal laws

@homerbert ???

 

[dionysus]

well...
that all turned out to be highly invasive.
Current tax returns for current address, old tax returns for old address, bank statements, utility bills

all to....update my address

I mean, I had sent bank statements with my current address, deposited from said bank
youd kind of think that would all suffice JUST to update my address
(I mean, really, I should only have to say, hey, I moved can you change it to this please). I was only updating details, not withdrawing or anything.

Anyway, sorted.

 

[homerbert]

Hey mate!

give us few moments for a magic please

 

[dionysus]

it's sorted now, but ty

 

[dionysus]

N1 is always the same with this wd method. If you receive sms at around at 11am. You receive the funds at 4h30 am the next day. No sms? The middleman wasnt on a working day. Wait until next working day. Always the same, they never made a single mistake. Neither direx, n1 or gigadat

cheers for that
haappened as you said
while chat said 3-5 business days, they had sent the text and was able to transfer this morning

so as you described and faster than support said, all good
and nice cashout

ty N1

 

[hhhelllo]

It all depends on who you speak to on chat if homer isn’t available. The best chat agent/supervisor is in the hospital I heard but if you need names for competent collegues its a pleasure. Some of them are actually very very good.

 

[spiker1977]

Somedays are just........

After N1casino got accredited i made a account there.
I deposited with skrill few times, was running bad but after few bullet i hit something and i thougt to make a withdraw. Few hour later i got a email that says my withdraw is canceled, becouse of they need some documents from me.

Dear Player,
Please be informed that your last withdrawal request was canceled. Due to the new regulations of MGA policy we have to fully verify all the payment methods used.

Kindly upload the following documents into your profile
proof of the deposits to our casino from your Bank account (account owner's name, IBAN and the details of the transaction have to be specified);
screenshot of your Bank account used for withdrawing (account owner's name and the IBAN have to be specified);



I got a bit confuse why they ask about IBAN and so on .. but thougt it just a standard email. So i send my skrll account info and pic of all the transaktion. And made a new withdraw.

That too got canceled and i got this email

Dear player

Your cash-out request of XXX EUR was cancelled. Please, contact Live Chat support for more information.

Here comes the funny part (im stupid :axeman2

So i go to N1casino and log in, try to find the live chat, no luck.
I google "N1casino live chat" no luck, but find support page: send a email about my sitvation no reply hole day.

So i verify my phone nr and try a new withdraw, same thing : canceled and same email.

This is how the site look in firefox, opera and chrome for me.

After a while i need to do some work and i go to my linux computer.
And check the site again and tadaaaa... .there is the live chat

Back to windows computer and check ... no live chat and then i start to see what is different and ublock on my windows computer is blocking the live chat funktion, here a felt like

After i got in to live chat and got to know what info they did need. I Send it and 20 min later i was verifed and money was in my skrill account.

So N1casino was realy fast on verification and withdraw only minus is that they could have askt all the info in first email

 

[Lobo]

I tried N1Casino yesterday, and a few quick notes.

- LOW RTP on ALL Play'n'go slots... around 94%
- They have capped the max bet on Evolution live games. F.ex on a Blackjack table that clearly says it accepts bets from €5 to €1000, you get an error message from N1 when trying to bet more than €300. THAT is a shady practice.
- Their livechat is slow as hell. First time trying to chat I had to wait 18 minutes (actually to ask about the cap on live tables. The agent did not have a clue what I was talking about). 2nd time in the live chat I had to wait 12 minutes.
- Many of the blackjack-tables don't have sidebet option.
- Very cool thing that you can split your screen into 4 windows.

I would only play here again if Malta was nuked by Russia.

 

[dionysus]

*sigh

despite funds having left my acct and accepted by Gigadat an hr ago, deposit still sitting as 'pending'

 

[dionysus]

*sigh

despite funds having left my acct and accepted by Gigadat an hr ago, deposit still sitting as 'pending'

2 hrs, still nothing
not how I planned on spending my Friday
paying 100 bucks without actually playing

 

[dionysus]

well...at least theyre consistent

 

[dionysus]

so despite now another hr of waiting for it to 'hit' my balance at N1 and not arriving, since have deposited at VS using same method, yet there 5 min as per usual; so it aint the processor seeing as they both use gigadat etransfer

 

[Kroffe]

so despite now another hr of waiting for it to 'hit' my balance at N1 and not arriving, since have deposited at VS using same method, yet there 5 min as per usual; so it aint the processor seeing as they both use gigadat etransfer

If you need a third account to deposit money into, just to be extra sure.

 

[dionysus]

hit acct
ah well, who needs sleep

 

[Kroffe]

hit acct
ah well, who needs sleep

I have always been of the opinion that sleep is for squares.
Some people even say they have trouble sleeping.. I mean come on, i could do that shit with my eyes closed.

 

[hhhelllo]

Well its interac’s fault today. The same happened to me at unibet. Doesnt even show in transactions. At least at any softswiss you see it as pending.

 

[dionysus]

Well its interac’s fault today. The same happened to me at unibet. Doesnt even show in transactions. At least at any softswiss you see it as pending.

well, it showed in my bank as keaving acct and accepted by gigadat, as 'processing' at N1

the VS one hit VS in 5 min when got bored waiting for the N1 one

 

[homerbert]

Hey @dionysus

I'm sorry that I was not able to help you during this trouble - I was on short absence from forum due to HELL LOT OF WORK HOW MUCH work....

But I'm here, and if the problem will appear again - let me know. Also I will try to check with the guys why it happened.

BR,

V.

 

[hhhelllo]

@homerbert

So... since you are now available. Can you answer the same question I asked you several times. Why no more etransfers withdrawals at N1? Many softswiss casinos decided to take it away and it seems impossible to know the truth. I used to play at n1, paradise and ladyhammer who still all accepts etransfer deposits but don’t offer the withdrawal option. Asking support won’t do anything else than being told that they cant speak about it for a weird reason. This is free, fast and reliable for players. Is it because you are charged for withdrawals and prefer to offer a method that the fees are the player’s responsbility? If thats the case, I can understand. Meanwhile I play at slotwolf and bitstarz because you know... etransfer withdrawls.

 

[homerbert]

@homerbert

So... since you are now available. Can you answer the same question I asked you several times. Why no more etransfers withdrawals at N1? Many softswiss casinos decided to take it away and it seems impossible to know the truth. I used to play at n1, paradise and ladyhammer who still all accepts etransfer deposits but don’t offer the withdrawal option. Asking support won’t do anything else than being told that they cant speak about it for a weird reason. This is free, fast and reliable for players. Is it because you are charged for withdrawals and prefer to offer a method that the fees are the player’s responsbility? If thats the case, I can understand. Meanwhile I play at slotwolf and bitstarz because you know... etransfer withdrawls.

Hey mate!

I believe my colleagues forgot to answer me on this question, pinged them once again and I'll reply here ASAP.

BR,

V.

 

[homerbert]

@homerbert

So... since you are now available. Can you answer the same question I asked you several times. Why no more etransfers withdrawals at N1? Many softswiss casinos decided to take it away and it seems impossible to know the truth. I used to play at n1, paradise and ladyhammer who still all accepts etransfer deposits but don’t offer the withdrawal option. Asking support won’t do anything else than being told that they cant speak about it for a weird reason. This is free, fast and reliable for players. Is it because you are charged for withdrawals and prefer to offer a method that the fees are the player’s responsbility? If thats the case, I can understand. Meanwhile I play at slotwolf and bitstarz because you know... etransfer withdrawls.

It's fully available and works at N1 for everyone.

Can you send me your email in PM and guys will check in details?

BR,

V.

 

[hhhelllo]

It's fully available and works at N1 for everyone.

Can you send me your email in PM and guys will check in details?

BR,

V.

withdrawals are not available since many months and support told me on 2 occasions they were not allowed to discuss about it

funny answer

 

[homerbert]

If it's so funny, maybe you can continue this fun and send me email?

Br,

V.

 

[dionysus]

FTR, etransfer doesnt show as a WD method for me either

 

[hhhelllo]

If it's so funny, maybe you can continue this fun and send me email?

Br,

V.

I find it funny because I have been asking this simple question for months and you tell me everything is working after asking your collegues. Everybody always so busy at softswiss but all I receive is wrong info and lazy responses. I asked you this at first and you took a month to reply. So yes, it’s funny. Don’t be mad buddy but its the truth. This is not the kind of service I was used to at n1. Remember about a year ago when I won a jackpot there? You gave me good advice, took care of everything. You were awesome. I don’t know how busy you guys are but nowadays, it’s pretty average.

 

[Roedgaard72]

@homerbert I have a declined withdrawal of 750€
I’m a Very experienced player and never break the t/c nor trying to take advantage of the casinos.
However the stalling tactics from your end is unbelievable!
I send in following docs:

-passport
—social Security card
-bill-Electric company
-credit card
-selfie with passport
-bank trans on the deposit
In addition to above mentioned we use keycard in Denmark to deposit, which is very Secure!
In the meantime I’m getting blastered with new offers -
Would you kindly take a look homer?

 

[Mouche12]

Hi @homerbert,

I sent you a pm and left numerous messages via the contact form on the website. Live chat is still not available. My deposit was debited from my Neteller account but not credited to my N1 account. After 30 minutes or so the amount changed from pending to rejected??

There's obviously something seriously wrong here. Even more concerning is that it's now 7 hours later and I still haven't received a reply from your customer service. My payment still shows as rejected. I have sent proof of my Neteller payment via the aforementioned contact form.

I would appreciate your help.

 

[homerbert]

Hi @homerbert,

I sent you a pm and left numerous messages via the contact form on the website. Live chat is still not available. My deposit was debited from my Neteller account but not credited to my N1 account. After 30 minutes or so the amount changed from pending to rejected??

There's obviously something seriously wrong here. Even more concerning is that it's now 7 hours later and I still haven't received a reply from your customer service. My payment still shows as rejected. I have sent proof of my Neteller payment via the aforementioned contact form.

I would appreciate your help.

Hello mate!

Indeed there appears few such problems raised after our payment provider for this method changed their API (integration). The team currently investigating all such cases, and your money will be credited ASAP.

I already saw your PM and sent your account to faster check if possible, but well...Please some more time mate

Br,

V.

 

[Mouche12]

Glad to hear, I was a bit worried because I had still not received a reply from CS after 7 hours. I'll wait, and thanks for your help Homerbert!

 

[hhhelllo]

@homerbert etransfers withdrawals are back after months of total mystery... thx for taking the time to investigate and answer me

 

[Roedgaard72]

@homerbert I have a declined withdrawal of 750€
I’m a Very experienced player and never break the t/c nor trying to take advantage of the casinos.
However the stalling tactics from your end is unbelievable!
I send in following docs:

-passport
—social Security card
-bill-Electric company
-credit card
-selfie with passport
-bank trans on the deposit
In addition to above mentioned we use keycard in Denmark to deposit, which is very Secure!
In the meantime I’m getting blastered with new offers -
Would you kindly take a look homer?

@homerbert

 

[Roedgaard72]

@homerbert

You are welcome to call me, if you want further verification, but it actually would be fair to answer at least.

 

[shralpabunch]

Signed up here since I saw it was accredited and they accept players from Cyprus. Not much luck, finally got a little balance so I requested a small withdrawal. Sent in the documents they asked for and then the stalling techniques started.

I used a card that expired in May so I provided proof that the card belonged to me on a bank statement which they rejected. I provided the exact sane document (bank statement) for my current card which they accepted. They then said they accepted the doc as an address verification document, which is not true.

I went to my bank who said the only document they could issue is a bank statement as proof that the card belonged to me. They then started asking for a bank statement showing all the deposits I made with that card which makes no sense.

They're making up rules and procedures as they go along and they cannot explain their reasoning at all. I feel bad for the support team for having to implement this non-sense although they seem to back it.

I work in the KYC world so I get how it all works but holy shit do they make it fucking tedious.

 

[dionysus]

Ok, it's nice the auto-bot is on the ball; but really?

logs in

 

[Davey86]

Ok, it's nice the auto-bot is on the ball; but really?

View attachment 137958

logs in

View attachment 137959

Knowing you’d check hoping you’d deposit

 

[dionysus]

Knowing you’d check hoping you’d deposit

lol well, it worked entirely in a counter-productive manner
my last deppo lasted minutes and the sad 17 cents was a reminder