- Joined
- Aug 17, 2018
- Location
- UK South west
It was Ruby slippers I had the 10 free spins and wild symbol, I feel very hard done by if this is the case as before I had games stuck they played out or looked at how much it would of won !
Dear Jamie,
Thank you for your patience while your stuck game was investigated.
Your stuck game was escalated to the 3rd party game provider who have been able to locate the game. Unfortunately the only way they could remove the stuck game and allow future play was to void the round and return your stake of £0.17 to your account. this was credited today at 17:04:47 BST
We appreciate it is disappointing to miss out on the bonus feature. unfortunately the game provider had no other choice. Due to game results being random number generated there is no way to work out what could have potentially been returned.
We wish you luck with all your future spins.
Dear Jamie,
Thank you for your patience while your stuck game was investigated.
Your stuck game was escalated to the 3rd party game provider who have been able to locate the game. Unfortunately the only way they could remove the stuck game and allow future play was to void the round and return your stake of £0.17 to your account. this was credited today at 17:04:47 BST
We appreciate it is disappointing to miss out on the bonus feature. unfortunately the game provider had no other choice. Due to game results being random number generated there is no way to work out what could have potentially been returned.
We wish you luck with all your future spins.