My biggest pet peeve with online casinos

[Balthazar]

I'm sorry for posting this rant here but this thing has been getting on my nerves for years.

So I was reading this thread: https://www.casinomeister.com/forums/threads/no-more-32red-for-me.52105/

and I noticed in the email pasted by the OP that the sender from 32red signed "Ben". Now 32red is supposed to be the ne plus ultra of online gaming and someone is sending an important email to a customer and signs "Ben"?

I've been dealing with a ton of "Samantas", "Brians" and "Johns" over the years in dozens of different online casinos (especially in the support chat windows). These names always looked randomly made up, along with the pre-made welcome and goodbye messages and it always pi**** me off. I've never seen someone working for an online casino with a "rare" name or with a name that sounds from other ethnicities. The support guy always have a generic name like Brian (right...)

What kind of business sends a letter to a customer and signs "Ben"? Who the hell is Ben? Is it Benjamin? Benjamin who? Does he have a full name? These casinos want me to send copies of my passport, utility bills, drivers license and whatnot while they can't even sign a damn letter with their full names? I'm not only targeting 32red here but the whole online gaming sphere. They always make me feel like I'm dealing with criminals.

 

[incrediblestuff]

I'm sorry for posting this rant here but this thing has been getting on my nerves for years.

So I was reading this thread: https://www.casinomeister.com/forums/threads/no-more-32red-for-me.52105/

and I noticed in the email pasted by the OP that the sender from 32red signed "Ben". Now 32red is supposed to be the ne plus ultra of online gaming and someone is sending an important email to a customer and signs "Ben"?

I've been dealing with a ton of "Samantas", "Brians" and "Johns" over the years in dozens of different online casinos (especially in the support chat windows). These names always looked randomly made up, along with the pre-made welcome and goodbye sentences and it always pi**** me off.

What kind of business sends a letter to a customer and signs "Ben"? Who the hell is Ben? Is it Benjamin? Benjamin who? Does he have a full name? These casinos want me to send copies of my passport, utility bills, drivers license and whatnot while they can't even sign a damn letter with their full names? I'm not only targeting 32red here but the whole online gaming sphere. They always make me feel like I'm dealing with criminals.

Did you consider that it might well be that the Viking and Ben are on a first name basis?
I know i am with my aquintances @ 32Red
Also, it's a personal taste, some like to get familiar, and some don't.
32Red happens to also be one of the places where they aren't likely to bug you bigtime for documents and whatnot.
I hear you though, i can relate to a certain extent: i'm guessing your main gripe is the "need for verification" at most casinos, which is frankly indeed kind of ridiculous, especially if they send you familiar emails without knowing you well.

 

[Nifty29]

Geez.

No pleasing some people is there.

I really think this a totally insignificant issue.

 

[Balthazar]

Did you consider that it might well be that the Viking and Ben are on a first name basis?

Not really.

Kind Regards
Ben
Security Representative
32Red
Second to None

Looks a lot more like a default signature than something you'd send to a friend.

I hear you though, i can relate to a certain extent: i'm guessing your main gripe is the "need for verification" at most casinos, which is frankly indeed kind of ridiculous, especially if they send you familiar emails without knowing you well.

The problem is they want to know who we are but they don't want to tell who they are. Actually, let me take it a step further: If one of the two parties should have the privilege to stay anonymous, it should be us. Like in any serious customer/business relationship.

 

[Mark_32Red (retired acct)]

I've been dealing with a ton of "Samantas", "Brians" and "Johns" over the years in dozens of different online casinos (especially in the support chat windows). These names always looked randomly made up, along with the pre-made welcome and goodbye messages and it always pi**** me off.

Hi Balthazar,

I'm sorry to hear that your unhappy with Ben's name. I can assure you it's not made up, you are correct his birth name is indeed Benjamin but he chooses to abbreviate it. I'm not sure I ever thought it would be a problem.

Some of the "rare" ones (in my opinion anyway) we have are: Merryn, Lorna, Marco, Dominick and Amber (sorry if you're reading this guys, I picked you as examples lol) - but yes, I'm afraid we also have more than one Steve, David and Paul - and of course just the one Ben. I guess when popular names exist, they are also popular in the casino world.

Regards,
Mark

 

[incrediblestuff]

Hi Balthazar,

I'm sorry to hear that your unhappy with Ben's name. I can assure you it's not made up, you are correct his birth name is indeed Benjamin but he chooses to abbreviate it. I'm not sure I ever thought it would be a problem.

Some of the "rare" ones (in my opinion anyway) we have are: Merryn, Lorna, Marco, Dominick and Amber (sorry if you're reading this guys, I picked you as examples lol) - but yes, I'm afraid we also have more than one Steve, David and Paul - and of course just the one Ben. I guess when popular names exist, they are also popular in the casino world.

Regards,
Mark

Hi Mark: Say "hi" to the team for me, today with a specifically big hug for Amber ^^

 

[rainmaker]

Hi Balthazar,

I'm sorry to hear that your unhappy with Ben's name. I can assure you it's not made up, you are correct his birth name is indeed Benjamin but he chooses to abbreviate it. I'm not sure I ever thought it would be a problem.

Some of the "rare" ones (in my opinion anyway) we have are: Merryn, Lorna, Marco, Dominick and Amber (sorry if you're reading this guys, I picked you as examples lol) - but yes, I'm afraid we also have more than one Steve, David and Paul - and of course just the one Ben. I guess when popular names exist, they are also popular in the casino world.

Regards,
Mark

I am about to do a PAB in this case. I think it is quite necessary to involve Max here, as I have never in my life seen some many strange names. I really hope that Max can do something about this as it is completely unacceptable for a casino to hire people with names like Dominick and Amber

Cheers

Stian



By the way...I will not be happy until every CS reps at 32Red have the same name as me.

"Hi and welcome to 32Red live chat. My name is Stian. How may I help you?"....yeah...this is how it should be

 

[skiny]

Not really.

Kind Regards
Ben
Security Representative
32Red
Second to None

Looks a lot more like a default signature than something you'd send to a friend.



The problem is they want to know who we are but they don't want to tell who they are. Actually, let me take it a step further: If one of the two parties should have the privilege to stay anonymous, it should be us. Like in any serious customer/business relationship.

Personally I don't have a problem with people's names.

Sincerly,

Herakleitos Basileios

 

[Redbet-Andy]

Wow. Superb rant Balthazar! (if that is indeed your name, I'm a tad dubious)

I'd really love to know what else winds you up.

 

[Seventh777]

My peeve is I never get an email like this..........

Hi Roy.

Happy birthday Roy I will be round later dressed in only a bow that you have to remove with your teeth.

Lots of love.

Angelina.

P.S.

Ben is a name I associate with my fav sandwich - bendover and lettuce.

 

[BingoT]

I go by three names..
Tom
Thomas
Tommy
& I hate being called Tommy
And at times my mother still calls me Timmy the name I should of been I guess.

 

[Seventh777]

I go by three names..
Tom
Thomas
Tommy
& I hate being called Tommy
And at times my mother still calls me Timmy the name I should of been I guess.

My mum named me after Roy Rogers the famous singing cowboy, my sister Trigger got the rough end of the deal .

 

[Balthazar]

Hi Balthazar,

I'm sorry to hear that your unhappy with Ben's name. I can assure you it's not made up, you are correct his birth name is indeed Benjamin but he chooses to abbreviate it. I'm not sure I ever thought it would be a problem.

Does signing "Ben" look professional and trustworthy to you?

Imagine something like that...

Dear Mark,

This is to inform you that you can no longer play at our land-based casinos.

Kind Regards
Nate
Security Representative
Trump Entertainment Resorts


Hmm. Yeah. Sounds legit. Not.

But somehow, it's totally acceptable in the online casino world.

 

[anniemac]

Balthazar,

Actually, I am on a first name basis with two casino managers and I sign my first name and they sign theirs. Does not detract from their professionalism.

Enzo, at 3Dice, has always just been Enzo.

I really don't see a problem. Heck, even the Crown Prince of Nigeria calls me 'Beloved Friend'. LOL!

 

[Seventh777]

Heck, even the Crown Prince of Nigeria calls me 'Beloved Friend'. LOL!

Oh, how is he?, still waiting for my £1million .

 

[Seaman63]

I guess, using first names as salutation or in letters shall make us feel like we communicate with intimated friends or relatives. All the online casinos want to be our friends...lol. Should be not a problem, I don´t need a high standard of business english to ask: "where is my bonus?"

 

[chayton]

Well I think part of it must be a security issue with casino employees right? I mean gamblers can sometimes get nasty - like that guy awhile back who got busted after sending death threats. Seriously if I was working for an online casino I certainly wouldn't use my full name, what if I ended up having to deal with some irate weirdo who got banned from the casino and then googled my name and found my address and decided to pay me a visit?

 

[The Dude]

One thing about names, many casino employees use pseudonyms for their own protection. In fact some employers insist on it. Just imagine the sore losers out there who have the resources to stalk these people or visit their homes. There are absolutely some real sick people out there - I have the emails to prove it.

If someone is using their first name only, so what? I could think of other things that are pet peevish.

 

[The Dude]

Posting at the same time; Chayton and I think alike

 

[chayton]

Posting at the same time; Chayton and I think alike

that's a scary thought. For YOU I mean.

 

[PNEFOREVER2]

Oh, how is he?, still waiting for my £1million .

Bet I get mine first,my euromillion winner "friends" here have decided to give me the same amount.

Its a sure thing-they really did win-I've checked

 

[skiny]

Maybe Ben's last name is Franklin and that would seem even less credible.

 

[Seventh777]

Maybe Ben's last name is Franklin and that would seem even less credible.

Or his 1st name is Uncle .

 

[PaaskeDenmark]

Bet I get mine first,my euromillion winner "friends" here have decided to give me the same amount.

Its a sure thing-they really did win-I've checked

View attachment 34675

Have you received your money yet???

I replied last week on same email. And monday morning I took day off work, so I could go to my bank.

I got a loan of £13500 as they wanted me to send them to a secret bank vault in Switzerland. To cover cost and other things.

But what you would not do to get £1 mlillion??

But I have not heard from them since, I event tried ringing the mobile number they gave me

I really hope I have not been cheated????

 

[Seventh777]

I wonder how legal this would be? - "Guaranteed way to make free cash 100% kosher, send £10 for details", details are - "Do what i`ve just done".

 

[chayton]

I wonder how legal this would be? - "Guaranteed way to make free cash 100% kosher, send £10 for details", details are - "Do what i`ve just done".

Reminds me of the old mail order scam - the "Guaranteed fly killer" - you send them $5 or whatever it was, when your package arrives it's two little blocks of wood, one has an X on it and there's a note that says, "Place fly on the X and then hit it with the other block of wood." That wasn't illegal because it definitely would work if you followed the directions. Quite funny really.

 

[incrediblestuff]

Reminds me of the old mail order scam - the "Guaranteed fly killer" - you send them $5 or whatever it was, when your package arrives it's two little blocks of wood, one has an X on it and there's a note that says, "Place fly on the X and then hit it with the other block of wood." That wasn't illegal because it definitely would work if you followed the directions. Quite funny really.

Had not heard that one yet but i think it's brilliant!
I sincerely think i would not even have gotten mad when i had ordered those, but instead laughed out loud ^^

 

[Nate]

Does signing "Ben" look professional and trustworthy to you?

Imagine something like that...

Dear Mark,

This is to inform you that you can no longer play at our land-based casinos.

Kind Regards
Nate
Security Representative
Trump Entertainment Resorts


Hmm. Yeah. Sounds legit. Not.

But somehow, it's totally acceptable in the online casino world.

Mark - If you would like to Pitch a Bitch.... You will have to wait. Max is on leave. At this time I CANNOT comment on the forum due to Company Policy.

I have also revoked your VISA to visit Vegas for fun so stop complaining.

Kind Regards,
Kyriakos Papadopoulos (You can call me Nate)

 

[ksech]

Seriously??? I can think of several other things which would supercede this...

1)You take my deposit in a nanosecond, but I have to wait hours/days/weeks/months to receive my winnings (and this is AFTER the approval time)?

2)I got such a headache from just reading the General Terms and Conditions it scared me away from reading anything else (well, some forego this process entirely...I'm kind of weird and DID read ALL the T&Cs). My legalese just isn't what it should be and I'm afraid I might "harm" myself so I won't be playing at "insert casino name" due to all the legal mumbo jumbo.

3)I have a VALID complaint, but cannot get any response from the casino...


Thank Goodness for Casinomeister!!!!!

A place where people from all corners of the world congregate. Some form online friendships and *gasp* even call each other by their first name! This can INCLUDE the employees of online casinos, quite a few members here have developed "friendships" with casino employees and are on first name basis. It's just like any other business, you aren't on a first name basis with your favorite server at your favorite restaurant? Or bartender at your favorite bar/pub? Do you have a preferred mechanic you take your car to? How are any of these different???

 

[bonustreak]

This is a strange thread....

**Backs out of thread scratching head???**