My biggest pet peeve with online casinos

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
I'm sorry for posting this rant here but this thing has been getting on my nerves for years.

So I was reading this thread: https://www.casinomeister.com/forums/threads/no-more-32red-for-me.52105/

and I noticed in the email pasted by the OP that the sender from 32red signed "Ben". Now 32red is supposed to be the ne plus ultra of online gaming and someone is sending an important email to a customer and signs "Ben"?

I've been dealing with a ton of "Samantas", "Brians" and "Johns" over the years in dozens of different online casinos (especially in the support chat windows). These names always looked randomly made up, along with the pre-made welcome and goodbye messages and it always pi**** me off. I've never seen someone working for an online casino with a "rare" name or with a name that sounds from other ethnicities. The support guy always have a generic name like Brian (right...)

What kind of business sends a letter to a customer and signs "Ben"? Who the hell is Ben? Is it Benjamin? Benjamin who? Does he have a full name? These casinos want me to send copies of my passport, utility bills, drivers license and whatnot while they can't even sign a damn letter with their full names? I'm not only targeting 32red here but the whole online gaming sphere. They always make me feel like I'm dealing with criminals. :mad:
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
I'm sorry for posting this rant here but this thing has been getting on my nerves for years.

So I was reading this thread: https://www.casinomeister.com/forums/threads/no-more-32red-for-me.52105/

and I noticed in the email pasted by the OP that the sender from 32red signed "Ben". Now 32red is supposed to be the ne plus ultra of online gaming and someone is sending an important email to a customer and signs "Ben"?

I've been dealing with a ton of "Samantas", "Brians" and "Johns" over the years in dozens of different online casinos (especially in the support chat windows). These names always looked randomly made up, along with the pre-made welcome and goodbye sentences and it always pi**** me off.

What kind of business sends a letter to a customer and signs "Ben"? Who the hell is Ben? Is it Benjamin? Benjamin who? Does he have a full name? These casinos want me to send copies of my passport, utility bills, drivers license and whatnot while they can't even sign a damn letter with their full names? I'm not only targeting 32red here but the whole online gaming sphere. They always make me feel like I'm dealing with criminals. :mad:

Did you consider that it might well be that the Viking and Ben are on a first name basis?
I know i am with my aquintances @ 32Red :)
Also, it's a personal taste, some like to get familiar, and some don't.
32Red happens to also be one of the places where they aren't likely to bug you bigtime for documents and whatnot.
I hear you though, i can relate to a certain extent: i'm guessing your main gripe is the "need for verification" at most casinos, which is frankly indeed kind of ridiculous, especially if they send you familiar emails without knowing you well.
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
Did you consider that it might well be that the Viking and Ben are on a first name basis?
Not really.

Kind Regards
Ben
Security Representative
32Red
Second to None


Looks a lot more like a default signature than something you'd send to a friend.

I hear you though, i can relate to a certain extent: i'm guessing your main gripe is the "need for verification" at most casinos, which is frankly indeed kind of ridiculous, especially if they send you familiar emails without knowing you well.

The problem is they want to know who we are but they don't want to tell who they are. Actually, let me take it a step further: If one of the two parties should have the privilege to stay anonymous, it should be us. Like in any serious customer/business relationship.
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
I've been dealing with a ton of "Samantas", "Brians" and "Johns" over the years in dozens of different online casinos (especially in the support chat windows). These names always looked randomly made up, along with the pre-made welcome and goodbye messages and it always pi**** me off.

Hi Balthazar,

I'm sorry to hear that your unhappy with Ben's name. I can assure you it's not made up, you are correct his birth name is indeed Benjamin but he chooses to abbreviate it. I'm not sure I ever thought it would be a problem. :confused:

Some of the "rare" ones (in my opinion anyway) we have are: Merryn, Lorna, Marco, Dominick and Amber (sorry if you're reading this guys, I picked you as examples lol) - but yes, I'm afraid we also have more than one Steve, David and Paul - and of course just the one Ben. I guess when popular names exist, they are also popular in the casino world.

Regards,
Mark
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
Hi Balthazar,

I'm sorry to hear that your unhappy with Ben's name. I can assure you it's not made up, you are correct his birth name is indeed Benjamin but he chooses to abbreviate it. I'm not sure I ever thought it would be a problem. :confused:

Some of the "rare" ones (in my opinion anyway) we have are: Merryn, Lorna, Marco, Dominick and Amber (sorry if you're reading this guys, I picked you as examples lol) - but yes, I'm afraid we also have more than one Steve, David and Paul - and of course just the one Ben. I guess when popular names exist, they are also popular in the casino world.

Regards,
Mark

Hi Mark: Say "hi" to the team for me, today with a specifically big hug for Amber ^^
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Hi Balthazar,

I'm sorry to hear that your unhappy with Ben's name. I can assure you it's not made up, you are correct his birth name is indeed Benjamin but he chooses to abbreviate it. I'm not sure I ever thought it would be a problem. :confused:

Some of the "rare" ones (in my opinion anyway) we have are: Merryn, Lorna, Marco, Dominick and Amber (sorry if you're reading this guys, I picked you as examples lol) - but yes, I'm afraid we also have more than one Steve, David and Paul - and of course just the one Ben. I guess when popular names exist, they are also popular in the casino world.

Regards,
Mark



I am about to do a PAB in this case. I think it is quite necessary to involve Max here, as I have never in my life seen some many strange names. I really hope that Max can do something about this as it is completely unacceptable for a casino to hire people with names like Dominick and Amber :p

Cheers

Stian



By the way...I will not be happy until every CS reps at 32Red have the same name as me.

"Hi and welcome to 32Red live chat. My name is Stian. How may I help you?"....yeah...this is how it should be:D
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Not really.

Kind Regards
Ben
Security Representative
32Red
Second to None


Looks a lot more like a default signature than something you'd send to a friend.



The problem is they want to know who we are but they don't want to tell who they are. Actually, let me take it a step further: If one of the two parties should have the privilege to stay anonymous, it should be us. Like in any serious customer/business relationship.

Personally I don't have a problem with people's names.

Sincerly,

Herakleitos Basileios
 

Redbet-Andy

Dormant account - New account: AndyB-MrGreen
Joined
Jun 22, 2010
Location
Malta
Wow. Superb rant Balthazar! (if that is indeed your name, I'm a tad dubious)

I'd really love to know what else winds you up.
 

BingoT

Nurses love to give shots
Joined
Dec 16, 2004
Location
Palm Bay Florida
I go by three names..
Tom
Thomas
Tommy
& I hate being called Tommy :lolup:
And at times my mother still calls me Timmy the name I should of been I guess.
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
Hi Balthazar,

I'm sorry to hear that your unhappy with Ben's name. I can assure you it's not made up, you are correct his birth name is indeed Benjamin but he chooses to abbreviate it. I'm not sure I ever thought it would be a problem. :confused:

Does signing "Ben" look professional and trustworthy to you?

Imagine something like that...

Dear Mark,

This is to inform you that you can no longer play at our land-based casinos.

Kind Regards
Nate
Security Representative
Trump Entertainment Resorts


Hmm. Yeah. Sounds legit. Not.

But somehow, it's totally acceptable in the online casino world.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Balthazar,

Actually, I am on a first name basis with two casino managers and I sign my first name and they sign theirs. Does not detract from their professionalism.

Enzo, at 3Dice, has always just been Enzo.

I really don't see a problem. Heck, even the Crown Prince of Nigeria calls me 'Beloved Friend'. LOL!
 

Seaman63

Full Member
PABnononaccred
Joined
Dec 16, 2006
Location
wild south
I guess, using first names as salutation or in letters shall make us feel like we communicate with intimated friends or relatives. All the online casinos want to be our friends...lol. Should be not a problem, I don´t need a high standard of business english to ask: "where is my bonus?"
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Well I think part of it must be a security issue with casino employees right? I mean gamblers can sometimes get nasty - like that guy awhile back who got busted after sending death threats. Seriously if I was working for an online casino I certainly wouldn't use my full name, what if I ended up having to deal with some irate weirdo who got banned from the casino and then googled my name and found my address and decided to pay me a visit?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
One thing about names, many casino employees use pseudonyms for their own protection. In fact some employers insist on it. Just imagine the sore losers out there who have the resources to stalk these people or visit their homes. There are absolutely some real sick people out there - I have the emails to prove it.

If someone is using their first name only, so what? I could think of other things that are pet peevish.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Posting at the same time; Chayton and I think alike :p
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Maybe Ben's last name is Franklin and that would seem even less credible.
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
Bet I get mine first,my euromillion winner "friends" here have decided to give me the same amount.

Its a sure thing-they really did win-I've checked :p

View attachment 34675

Have you received your money yet???

I replied last week on same email. And monday morning I took day off work, so I could go to my bank.

I got a loan of £13500 as they wanted me to send them to a secret bank vault in Switzerland. To cover cost and other things.

But what you would not do to get £1 mlillion?? :cool:

But I have not heard from them since, I event tried ringing the mobile number they gave me :mad::eek:

I really hope I have not been cheated???? :oops:
 
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