There are Easier Solutions
This is Software !! there are some programming things that can be done to insure this NEVER happens. The casinos should take some of the blame in these kind of situations. It happens again and again. This is not the one in a million cases. The forums are full of stories like this. Both the player and the casino have a duty here.
I think the Software developers could easily design something that would intervene. They could very easily place a warning flag pop up into the casino that advises a player that game is not allowed at this time.
Or simply grey out games that are not allowed until a certain wager requirement has been reached. This way there would be none of this "Confiscation" stuff. The terms are there for I reason I do understand this, but there seems to be a lack of player protection too.
This simple little fix, would then assure their bonuses do not get misplayed or abused. But I think the casinos do not mind one bit when they find a way to void wins. They too like to keep their bankrolls! Not as to say they are all like Virtual casinos, but this was a pretty quick and dirty confiscation. The Casino Manager could have written an email and stated there is a problem and to contact them to please discuss it, and then placed the funds on hold. To me it sounded pretty routine. That makes me feel like the decision is the same one they reach each time this happens. There was a easy description of the issue, as if the chat guy has said it a hundred times. He acted as if he also knew the manager wouldnt do a thing. Like he has seen it before. It doesnt make the stuation any easier to accept when a player lerns a tough lesson the hard way.
The way this happened was crappy. Then to tell the OP no manager was on duty and to email "management" and they would email back in a few days. This was $46K !!!
This from a company that handles tons of players and tons of money every day, the idea no manager on duty , or supervisor, really doesnt add to a good impression.
This is BS. A name and a personal email for the casino manager, would have been much more professional. Due to the fact ity was a huge amount, this wasn't a $20 max cash out bonus amount.
I have felt over the years that the casinos hold all of the cards, and regardless of whether the terms are clear, are they necessarily fair? I think that the WR's are set high so that they are mostly unacheiveable at least in my experience. There are better ways to insure their bonus terms are met, instead of waiting around to watch it happen, maybe they should prevent it. Then there would be no need for a giant thread, and discussions.
Rather than one or two sentences buried in the T & C's or having to go to the cashier every 20 spins to see if the WR is completed. The casino has the ability to keep track of WR's thru software . It is unnecessary to force a player to leave the game, which could be running on a hot winning streak, might make a player feel they might not get back into the win mode. Besides isn't really much fun to constantly fear you might miss out of the WR because your bank roll wont last thru it and watch and worry instead of enjoy. It really takes the pleasureable experience and lowers it, because now we have to constantly think about whether we will get paid and what will the casino come up with next in order to invalidate winnings. etc,. The casinos could easily place the REQUIREMENTS in eyeview in the game.
The casinos bombardeir us with these bonuses they offer, and the terms these days are a big joke a lot of the time. It is not so cut and dry to simply say read the rules. Yes it should always be done, but why cant the terms be accesible in the game as well? That way leaving the software to click all over a webpage wouldnt be necessary. It isnt like they offer any way to back up their own terms in a easy to see and understand in the software itself, except for the new cashier in the RTG, but showing which games are allowed isnt exactly saying all wins will be voided either.
This kind of issue comes up again and again. It simply does not have to. The casinos haven't addressed this as a problem, that they wish to participate in solving. Maybe they should CARE when a player of theirs is in potential danger of losing all. Prevention is never mentioned.
If it were oh so obvious then none of these posts where this has happened would be here .There should be an OBVIOUS meter of some sort, running in any game under the bonus coupon that is being played. These simple little ideas could easily be programmed with very little effort ( According to my fiancee who is a software architect at ___________)
This would be a very simple task and would certainly help to avoid future issues. But quite frankly, I think that a lot of online casinos know that many players do not understand the WR. After being a member on a forum like this we get educated, but a newbie usually learns the hard way. Some casinos word the rules purposely confusing, and besides, usually one of the terms is "The Casino has the right to change the terms at any time"
I also feel that the software developers should have a "customer support" 24/7, for players. The software companies have remained stealth throught the online gaming history. Since half the time the software glitches etc, the casino operator has no ability to fix , and certainly the person who is experiencing the problem would be the best person to relay the issue.
anyway..
I wonder if all of the play up to the point of the BJ had been one steady downward slope. Then after the BJ played all of a sudden the games start to pay..miraculously. Perhaps the casino was a lot looser after the couplon play voided, again this is something the software could easily detect in the background. Wouldn't this be a shame? I know that I feel there are differencs in how the casino pays when i am using a bonus with a small max cashout, as oppossed to a no max cashout once a WR is achieved. Its probably just my suspicious mind though.
I think that Club World could also offer a little something to ease the sting of this to the player, after all they have $46K in thier pockets now. Jeez ts Christmas. And for crying out loud is it really necessary to act like this is an every day occurence, and warrants no further discussion by the casino, again this is not about a lousy $150 bonus amount. it certainly is not a daily occurence in any players lives I know of. Sometimes a little kindness goes a long way.
I feel very sad for the player and I feel the casino , while they are correct, does not have to be so impersonal and insensitive. Come on it must hurt...a lot.
Okay sorry for the long post. I do wish you all the happiest of holidays.
Annie