MrGreen Casino is a Joke or just full of unprofessionals?

[dionysus]

I am 100% Polish.

I get called a "pollock", this is supposed to offend me but it doesn't.

We probably have the most jokes told about us, besides blonds (sorry blonds, don't go off on me now, lol)

I don't get offended at all. My thoughts are some people get offended more easily than others, and the world has become so PC is laughable, almost like you can't even joke around with anyone anymore.


BUT...the weird thing is I say to myself "oh no he didn't" when I read something someone said to someone else that could be construed in a certain way. I didn't like that "indian" comment.

Among friends and certain environments, where one person knows the other, there's a lot that can be shared, said and joked about. In the privacy of your own head or house, you can say anything. I've friends who call themselves all kinds of offensive terms and they're ok with it. But that's just it, THEY are ok with it; it shouldn't be assumed that everyone is. Courtesy costs nothing as does being mindful that words hurt.

 

[Nifty29]

I am 100% Polish.

I get called a "pollock", this is supposed to offend me but it doesn't.

We probably have the most jokes told about us, besides blonds (sorry blonds, don't go off on me now, lol)

I don't get offended at all. My thoughts are some people get offended more easily than others, and the world has become so PC is laughable, almost like you can't even joke around with anyone anymore.


BUT...the weird thing is I say to myself "oh no he didn't" when I read something someone said to someone else that could be construed in a certain way. I didn't like that "indian" comment.

The part I found most offensive is the "like a Klansman" comment. Deliberately racist IMO, considering there were hundreds of other descriptions he could have used, and particularly odd given that others had already expressed their displeasure with other racist comments in this thread.

 

[243 lines=daft]

Tell them it pays out, then pays out AGAIN when you exit the casino. They will take it seriously then! (Stay away from the game after this though, as they may decide to freeze your account while they go looking for this bug.

This attitude that "our games are infallible" does not only frustrate players, it leaves an exploit in favour of the player exposed for months, even though it is getting reported. Unreported exploits can run for YEARS, and only get exposed when so many players are doing it that it skews the payout stats, causing the casino to look into matters themselves.

That's a good idea, I'll give that a shot. Probably relatively anonymously though as W Hill seem to be particular fast to ban players for doing things judging by recent events.
I doubt anyone has ever been banned from playing that particular game as (a) it has a big house edge and (b) it doesn't really lure advantage players (or indeed the snake oil merchants) but if anyone is going to be the first, it'll probably be at william Hill.

 

[Simmo!]

well, we'll leave it to Max, Simmo or Bryan; as it's their call.

I think it's a moot point and that we shouldn't really be debating racism in this specific thread. I didn't see the OP's comment as racist myself (hence why I said "bordering on" in my admonishment). I saw it as stereotyping. And more importantly, I saw it as rude.

So let's stick to debating the gambling/CS issues and how players behave to CS reps rather than the broader and somewhat distracting issue of racism.

 

[AudiManinBoro]

No racist comments detected in this thread. Move along.

 

[bpb]

Just my 2 cents

OP comes off as a huge jerk in his chat log. I also find it humorous that he lambastes the support person for not knowing the RTP acronym. I sure as hell wouldn't know what RTP stands for if not for this forum. Also, the RTP for a short period of play on a specific account is one of the most useless statistics I can think of. There's huge variance in gambling. So his motivation for wasting the support person's time by asking for it is questionable.

I think this thread is mainly a way for OP to blow off steam because he's mad at losing a bunch of money.

 

[Slotster!]

Got to be honest, every time someone posts about asking for RTP etc I think - Why?

It's not as though knowing makes any difference whatsoever to either what has happened or is going to happen in the future.

Besides - If I did know it'd probably thoroughly depress me.

And, yeah, the OP does come across as a bit of a dick. No need.

 

[Markus_Demon]

Got to be honest, every time someone posts about asking for RTP etc I think - Why?

It's not as though knowing makes any difference whatsoever to either what has happened or is going to happen in the future.

Besides - If I did know it'd probably thoroughly depress me.

And, yeah, the OP does come across as a bit of a dick. No need.

So its OP's fault when a bad casino like Mr Green, put uneducated CS in first line who claim to know what RTP is when in reality he have no clue?!

when i done like 20.000 spins sure RTP return something . it doesnt always need to be 5million spins to see the pattern,

 

[LaHutti]

I thought we were talking about slots....random slots....with NO pattern ?
It is absolutely true though...getting your RTP for any one session is a waste of both your own and the CS staff's time in every aspect. I could understand if you asked for the year, or lifetime...now that would/could tell a story worth listening to, but any single session, not so much.
Your RTP for any session could be 15.000% or 1%, depending on what you play, how you play it, and most importantly, how lucky you were in that session. and no matter what your RTP for any single session is, you can't use it to attack the casino or anyone else...it happens. So really, what's the point ?

So its OP's fault when a bad casino like Mr Green, put uneducated CS in first line who claim to know what RTP is when in reality he have no clue?!

when i done like 20.000 spins sure RTP return something . it doesnt always need to be 5million spins to see the pattern,

 

[Sovietsky]

Got to be honest, every time someone posts about asking for RTP etc I think - Why?

It's not as though knowing makes any difference whatsoever to either what has happened or is going to happen in the future.

Besides - If I did know it'd probably thoroughly depress me.

And, yeah, the OP does come across as a bit of a dick. No need.

I didn't knew what RTP was until I joined CM and now that I know I don't even care about it.

And when it comes to OP he is like a kid that has learnt some new fancy word and brags about it.

 

[Rhyzz]

If they were licensed by a proper jurisdiction and not Mickey Mouse Malta then they would be forced to publish their RTP figures at the months end. As it happens, Malta don't care about transparency so long as they get their money coming in!

I've never had a problem with Mr Green, I think they do alot of things right but clearly whoever let this person loose on live chat needs a slap on the wrists. You can't judge a company based on the mistakes they make - judge them on how they deal with the mistake and make it right for their customers.

 

[vinylweatherman]

If they were licensed by a proper jurisdiction and not Mickey Mouse Malta then they would be forced to publish their RTP figures at the months end. As it happens, Malta don't care about transparency so long as they get their money coming in!

I've never had a problem with Mr Green, I think they do alot of things right but clearly whoever let this person loose on live chat needs a slap on the wrists. You can't judge a company based on the mistakes they make - judge them on how they deal with the mistake and make it right for their customers.

For the players that know what RTP is, not publishing the figures makes it look like the casino has something to hide, this in turn makes some think that a losing session is a result of the casino having messed around with the games to ensure they have lost.

If monthly overall RTP figures were published, along with the TRTP of each game, players would not have to badger CS with such questions.

The casinos could even give players a "calculate my personal RTP" tool to use through the lobby or website, which would take further pressure of CS. I think players would trust the data and application more than they would trust frontline CS to calculate and quote the correct figure.

 

[Aliatam]

At Mr Green, all of our support agents are Native speakers for the languages that we offer, English, Swedish, German, Finnish and Norwegian.

Your complaint has been duly noted. I apologise for the fact that you did not receive the information you requested. If you have a query which one of our support agents cannot answer over live chat then perhaps sending an email, contacting supervisors or sending a message to me on Casinomeister would be more productive.

Regards,

Ali

 

[Sovietsky]

I had 5 free spins at Mrgreen and I won 0,80kr (0.08£). My wagering for 0.80kr is 7 785,70 kr (about 785£).

My account was 0 before I took the free spins so I did not have any old bonuses.

 

[akrus88]

I had 5 free spins at Mrgreen and I won 0,80kr (0.08£). My wagering for 0.80kr is 7 785,70 kr (about 785£).

My account was 0 before I took the free spins so I did not have any old bonuses.

That is a common problem over their casino. Has happened many times over the last year. Surprised it is so hard to fix .

 

[Sovietsky]

That is a common problem over their casino. Has happened many times over the last year. Surprised it is so hard to fix .

Does it happend if you take a deposit bonus also or is it only freespins?

 

[JGslots]

I had a few problems with support there too, but to their credit, they fixed it very quickly. I had a problem with a withdrawal. It was processed and paid very quickly once they sorted it. Their site does look like the dogs bolix though Im sure I would consider playing there again. Just got Choppers to convince me to get into 3Dice now lol.

Rob

 

[pokeraddict]

A little late to the party here but Mr Green had sponsored gaming-awards .com a few months back. I called out the massive plagiarism scandal involving igaming post, that Mr Green sponsored, to the CM rep's attention and got blown off. To me, any company that willingly sponsors intellectual theft is not a company that I would be willing to do business with, much less in an industry where trust is such a major concern. At least the company is no longer a sponsor.

Disclosure: I actually own stock in Mr Green's partner IGT. Admittedly, I have not investigated the connection but perhaps that is worth a look after my experience and the ones I read about in this thread.

If the Mr Green rep is still around I welcome an explanation as to why an IGT shareholder would approach you as the victim of an IP theft by a company you sponsored and you would ignore it.