- Joined
- Jan 3, 2017
- Location
- Germany
Hi everyone,
I'm new at this site, so I'm sorry if I don't do it the right way.
Here my story at mr.ringo.
I got an email with a 100% bonus which i took.
I made a deposit of 25 and got another 25 Euro.
Then i started playing slot until i got the bigger part of the wagering behind me.
At that moment i started betting, i had to bet about 90 Euro to fullfill the wagering.
Most of my bets lost so that i got 208 Euro left.
After that i withdrew my 208 Euro. About 4 days later i got an email,which said, that i broke the bonus rules and that they will take the whole 208 Euro.
They said i made a bet which was against the rules.
I knew that every bet had to be above 2.0.
In my opinion i didnt break that rule, so i went back and had to see, that one bet bet was at 1.89.
Im sure that everybet was above the 2.0.
Now i dont know how this can be, maybe the odds change at the moment i hit the bet button, or after reading all that bad stuff about that casino, maybe they changed the odd.
I contaced them and tried to explain, why should i risk breaking the rules with about 50 euro of wagering at that momement. all my other 6 bets had odds above 2.0.
After not responding to my emails for 2 weeks you guys are my last hope or is there nothing i can do.
thanks in advance and a nice evening.
Kuschi2510
I'm new at this site, so I'm sorry if I don't do it the right way.
Here my story at mr.ringo.
I got an email with a 100% bonus which i took.
I made a deposit of 25 and got another 25 Euro.
Then i started playing slot until i got the bigger part of the wagering behind me.
At that moment i started betting, i had to bet about 90 Euro to fullfill the wagering.
Most of my bets lost so that i got 208 Euro left.
After that i withdrew my 208 Euro. About 4 days later i got an email,which said, that i broke the bonus rules and that they will take the whole 208 Euro.
They said i made a bet which was against the rules.
I knew that every bet had to be above 2.0.
In my opinion i didnt break that rule, so i went back and had to see, that one bet bet was at 1.89.
Im sure that everybet was above the 2.0.
Now i dont know how this can be, maybe the odds change at the moment i hit the bet button, or after reading all that bad stuff about that casino, maybe they changed the odd.
I contaced them and tried to explain, why should i risk breaking the rules with about 50 euro of wagering at that momement. all my other 6 bets had odds above 2.0.
After not responding to my emails for 2 weeks you guys are my last hope or is there nothing i can do.
thanks in advance and a nice evening.
Kuschi2510