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Discussion in 'Casino Complaints - Bonus Issues' started by Kuschi2510, Jan 20, 2017.

    Jan 20, 2017
  1. Kuschi2510

    Kuschi2510 Dormant account PABnononaccred

    Location:
    Germany
    Hi everyone,

    I'm new at this site, so I'm sorry if I don't do it the right way.
    Here my story at mr.ringo.
    I got an email with a 100% bonus which i took.
    I made a deposit of 25 and got another 25 Euro.
    Then i started playing slot until i got the bigger part of the wagering behind me.
    At that moment i started betting, i had to bet about 90 Euro to fullfill the wagering.
    Most of my bets lost so that i got 208 Euro left.
    After that i withdrew my 208 Euro. About 4 days later i got an email,which said, that i broke the bonus rules and that they will take the whole 208 Euro.
    They said i made a bet which was against the rules.
    I knew that every bet had to be above 2.0.
    In my opinion i didnt break that rule, so i went back and had to see, that one bet bet was at 1.89.
    Im sure that everybet was above the 2.0.
    Now i dont know how this can be, maybe the odds change at the moment i hit the bet button, or after reading all that bad stuff about that casino, maybe they changed the odd.
    I contaced them and tried to explain, why should i risk breaking the rules with about 50 euro of wagering at that momement. all my other 6 bets had odds above 2.0.
    After not responding to my emails for 2 weeks you guys are my last hope or is there nothing i can do.
    thanks in advance and a nice evening.
    Kuschi2510
     
  2. Jan 20, 2017
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
  4. Jan 22, 2017
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hello, Max Drayman here, I handle the Casinomeister complaints service called Player Arbitration (aka PAB).

    Please check out our PAB service and if that sounds like the way you want to proceed then please read the PAB FAQ thoroughly. It's not as daunting as it looks and the FAQ does detail what you can expect from us and what we expect from you throughout the PAB process. Submitting a PAB is free to all but we do ask that you know and respect our procedures.

    Let me know if you have any questions. You can contact me via email at This email is not visible to you. or here on the forums by Private Message (here).

    Regards,
    Max, Complaints (PAB) Manager, Casinomeister.com
     

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