Mr.Ringo, do I have a chance?

Kuschi2510

Dormant account
PABnononaccred
Hi everyone,

I'm new at this site, so I'm sorry if I don't do it the right way.
Here my story at mr.ringo.
I got an email with a 100% bonus which i took.
I made a deposit of 25 and got another 25 Euro.
Then i started playing slot until i got the bigger part of the wagering behind me.
At that moment i started betting, i had to bet about 90 Euro to fullfill the wagering.
Most of my bets lost so that i got 208 Euro left.
After that i withdrew my 208 Euro. About 4 days later i got an email,which said, that i broke the bonus rules and that they will take the whole 208 Euro.
They said i made a bet which was against the rules.
I knew that every bet had to be above 2.0.
In my opinion i didnt break that rule, so i went back and had to see, that one bet bet was at 1.89.
Im sure that everybet was above the 2.0.
Now i dont know how this can be, maybe the odds change at the moment i hit the bet button, or after reading all that bad stuff about that casino, maybe they changed the odd.
I contaced them and tried to explain, why should i risk breaking the rules with about 50 euro of wagering at that momement. all my other 6 bets had odds above 2.0.
After not responding to my emails for 2 weeks you guys are my last hope or is there nothing i can do.
thanks in advance and a nice evening.
Kuschi2510
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3

maxd

Complaints (PAB) Manager
Staff member
... you guys are my last hope or is there nothing i can do.
Hello, Max Drayman here, I handle the Casinomeister complaints service called Player Arbitration (aka PAB).

Please check out our PAB service and if that sounds like the way you want to proceed then please read the PAB FAQ thoroughly. It's not as daunting as it looks and the FAQ does detail what you can expect from us and what we expect from you throughout the PAB process. Submitting a PAB is free to all but we do ask that you know and respect our procedures.

Let me know if you have any questions. You can contact me via email at max.drayman@casinomeister.com or here on the forums by Private Message (here).

Regards,
Max, Complaints (PAB) Manager, Casinomeister.com
 
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