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mr, meister

Discussion in 'Ask the Meister' started by rockycatt, Dec 1, 2013.

    Dec 1, 2013
  1. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    about the new American on line casino's have you had any dialog , or intentions of listing them here , anything to expand on ??
     
    2 people like this.
  2. Dec 2, 2013
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    So far what I've seen is that US based casinos are overly managed and are totally out of touch with online reality. I've been to a number of conferences in the US, and the main consensus from anyone involved is to make a lot of money. Player concerns and issues are not even on the table. Not once has anyone addressed fairness of casino operations (that I've seen) or of player needs. If US based casinos want to come on board, they will have to deal with our accreditation process just like anyone else. So far, pickin's are pretty slim.
     
    3 people like this.
  4. Dec 2, 2013
  5. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    I think most U.S. players (here at CM) probably figured that...not saying I speak for all of us, just venting a little. The whole situation with online gambling in the US from the start to the bans to the re-start, has screamed "pay me." Granted money needs to be made and with most businesses that will be a major driving factor but caring about the consumer is just as important. :(
     
    1 person likes this.
  6. Dec 2, 2013
  7. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    im also thinking that there is no guarantee that they may find the accredited casino's [the gold standard ] to beat.

    that being said i hope that the older friendly sites that we lost to there pressure of be good or else we wont let you play in our back yard mentality , see through there BS and carry on as they did before [In there face ]

    my.02 cents
     
  8. Dec 3, 2013
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    What ticks me off is that despite what CM has just said, the land barons and legislators are dressing it all up in mealy mouthed claims that it's all designed to 'protect the consumer'. I don't think that is too far removed from government justifications in many of the monopolies and new regulatory regimes in Europe, where it is equally spurious. IMO it seems that in fact the 'consumer' is pretty low on the list of priorities in the regulatory sphere.
     
  10. Dec 3, 2013
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I definitely concur. I've sat through my share of "due diligence" and let's get regulated panel discussions and it's all about the money. No one talks about the consumer except for the "social gaming is awesome" mantra. It's all a bunch of hooey.
     
    1 person likes this.
  12. Dec 3, 2013
  13. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    I kinda chuckle that jstrike calls us Canadians "'pinko's", all be it in jest I know however seems "land of the free" is more North than ever.
     
    1 person likes this.
  14. Dec 6, 2013
  15. hugh.r.walker75

    hugh.r.walker75 Dormant account

    Occupation:
    Loan Advisor, Blogging
    Location:
    Manchester, UK
    I believe they don't care about the players because the competition is too low there, once more states approve online gambling and more operators start operate there, then I believe they will have to turn around and try to be nice to people, but I think with so low start they will find it hard to gain trust that they care about people, after the initial talks all money making related.
     
  16. Dec 6, 2013
  17. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    FWIW I had my first problem with the bwin casino (Borgata).

    They were offering a $15.00 bonus for verifying new players email addresses and/or $20 for opening a new account. Right as soon as the casino became available I opened my account and verified my email, 2 days before the promo started, and got nothing. I was no longer a new player when the promo started.

    I emailed support and squawked a little and mentioned the NJGEA and was told they were going to elevate my complaint to the relevant department.

    2 days later I got an email from bwin saying they credited my account with both bonuses, sorry for the misunderstanding, anything we can do just ask. Then, next day, I get an email from Borgata full of please's and thank you's.

    I have read quite extensively the legislation passed by NJ and it consists mainly of player protections so I don't think the casinos have much of a choice in how they handle customer issues.

    Currently are any other casinos bound by law?

    As far as i know the existing regulatory bodies outside the US really don't have the power to force online casinos to do anything, NJ law does and I believe any transgressions will be dealt with in a timely and fair way.

    I am sure all the NJ online casinos are going to be on their best behavior for the foreseeable future as they have a lot riding on being successful and accepted here in the US.

    Edited to add, I just reviewed the CM standards for accreditation and, other than having a rep. here, I believe all (with the exception of betfair) meet all the standards and would pass if they were to seek such a thing. Sorry Bryan, I am not stepping on your toes or trying to take over the accreditation process, just stating what I have witnessed and read from the regulations.
     
  18. Dec 6, 2013
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm not saying they would not pass accreditation, I'm sure many would. Time will tell of course. I think the litmus test would be to see how a big land based casino would handle a mega face-plant like Betfair did. I'm sure mistakes will be made - I'm keen on seeing how they deal with them.
     
    1 person likes this.

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