Hello everyone,
I wonder if anyone with experience in the industry could help me?
I signed up to Mr Green about a week ago. I managed 2900 euros in withdrawals (Almost instant to skrill). I have 1000 euros left. They requested KYC and blocked my account? I sent in my passport x2 pics, selfie with passport, POA and skrill verification. They then came back and said the DOB did not match my ID and asked for an explanation? I didnt know it had filled in wrong so assume google chrome or may have been something to do with the few Krakens I had had lol. Anyway I asked them to update it for me and provided another selfie of my passport.
I then get an email saying they need another ID doc and POA. I sent in the POA but only have my passport as ID. Never driven and been a while since i was a student.
Mr green then stated they would not process the withdrawal until I sent in another ID doc. I stated I didnt have one and they TOLD me to go and get a driving license and then come back! They said due to AML regs they can't put through withdrawals until Im verified. When I pointed out they had done 2900 euros before I sent in anything they kept ignoring me and copy and pasting AML regs.
I have checked on MGA guidelines and it seems to state my passport is fine for valid ID and a casino can't just refuse to verify you if youve provided all valid docs? Which I have.
Any advice on what I should do would be greatly appreciates as at the moment Im stuck.
Thanks
Bryans detailed review of Mr. Green here
I wonder if anyone with experience in the industry could help me?
I signed up to Mr Green about a week ago. I managed 2900 euros in withdrawals (Almost instant to skrill). I have 1000 euros left. They requested KYC and blocked my account? I sent in my passport x2 pics, selfie with passport, POA and skrill verification. They then came back and said the DOB did not match my ID and asked for an explanation? I didnt know it had filled in wrong so assume google chrome or may have been something to do with the few Krakens I had had lol. Anyway I asked them to update it for me and provided another selfie of my passport.
I then get an email saying they need another ID doc and POA. I sent in the POA but only have my passport as ID. Never driven and been a while since i was a student.
Mr green then stated they would not process the withdrawal until I sent in another ID doc. I stated I didnt have one and they TOLD me to go and get a driving license and then come back! They said due to AML regs they can't put through withdrawals until Im verified. When I pointed out they had done 2900 euros before I sent in anything they kept ignoring me and copy and pasting AML regs.
I have checked on MGA guidelines and it seems to state my passport is fine for valid ID and a casino can't just refuse to verify you if youve provided all valid docs? Which I have.
Any advice on what I should do would be greatly appreciates as at the moment Im stuck.
Thanks
Bryans detailed review of Mr. Green here