- Joined
- Jan 20, 2004
- Location
- Pictland
Last November a player came to us with an unusual case. Apparently they had been a fairly high-level player at WH for some years without problems, until recently. Whatever triggered it WH was now asking the player to "justify your level of play". They wanted financial papers declaring the player's source of income, full bank records dating back three years, etc.
To be fair the Terms at WH pretty much do allow them to do this:
WH went even further, as reported by the player:
Needless to say the player was alarmed at this level of intrusion into their private affairs so they brought their case to us. To date WH hasn't responded to any of our attempts to discuss the player's issue. Furthermore they are totally absent from the forums and cannot be reached privately. Given this situation the following seems well in order:
WARNING: William Hill can and will get very invasive regarding players financial affairs if they deem it justified. Also, they are completely ignoring player issues brought to their attention. As such and for the foreseeable future we can't help players with their complaints against WillHill.
To be fair the Terms at WH pretty much do allow them to do this:
WH went even further, as reported by the player:
Needless to say the player was alarmed at this level of intrusion into their private affairs so they brought their case to us. To date WH hasn't responded to any of our attempts to discuss the player's issue. Furthermore they are totally absent from the forums and cannot be reached privately. Given this situation the following seems well in order:
WARNING: William Hill can and will get very invasive regarding players financial affairs if they deem it justified. Also, they are completely ignoring player issues brought to their attention. As such and for the foreseeable future we can't help players with their complaints against WillHill.
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