- Joined
- Oct 22, 2024
- Location
- Scotland
Ah so the hidden recent stuff is actually a positive direction, there were two posts from you in a row so it looked unresolved. Would have saved me making the post haha!Funny. Casino guru got them to open it back up, the money returned to my account and I requested a cashout this morning after the casino accepted my documents.
I guess they finally got the specific document they were making their stand on or gave up under pressure from CG. Took longer than expected though as they usually seem to resolve complaints within a few days/week.
I wouldn't call them rogue but they do stretch things to the absolute limit. They make things impossible and lie but if you make a 3rd party complaint, then and only then will they start acting more reasonably, although in your case it looks like that also had a bit of delay.
They are increasing their earnings by:
- making it nigh-on impossible to get verified
- those who complain externally will get paid out.
- those who give up or who are unaware of external complaints will never get past the crap live chat/verification says and never get their money, padding mrbets bottom line.
I wouldn't recommend them to anyone but as someone who is experienced in complaints and casinos, I would still play there if I was still in canada and If I never had an account I would still sign up and play, knowing that an external complaint is just part of the withdrawal process and to make one immediately at the first sign of friction.