Resolved Mouche12 VS Inetbet

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
I do need to inform you about the delaying tacts that I encountered today from Inetbet support. I have sent several messages this afternoon to Emily, the rep at Inetbet, who has not responded and I have also pm'ed Casinomeister.

I am a small, but regular depositor at Inetbet. Won 75 on the 5 free chip (max 50 usd cashout it appeared). Had to send my docs + banking form, the latter I faxed yesterday night. I checked later same night whether they received my fax, and they replied yes and that they had sent it to accounts.

The next day I ask when my payment is going to come, since I had read at Casinomeister that they are so fast. I then received the reply that they had asked me twice (?) for the banking form and that I should send it before payment can be completed. I get upset and mail them back that this is ridiculous, because they had confirmed receipt the night before. Apparently, different people dont know of each others actions at support, because I got a suprised reaction why I am so worked up about it. So I explain again, quoting the message above that my banking form was not received. Then I get a reply that the earlier quoted message was HOURS ago, and that I should not refer to that message at all. Actually, that message was 2 hours before they again confirmed that the banking form was received. I got quite upset again and mailed them back that I thought it was still odd and wanted to receive payment today, or I would contact Casinomeister. Then Alan from support writes to me in a very rude manner that I have ignored his e-mail from 10 minutes ago and respond to an e-mail from 10 hrs ago (which was actually 2 hrs ago), and he adds: "your threats are not appreciated, you will receive your withdrawal as and when you are next in line".

Later on, I emailed again, and was informed that it all depends on the accounts dept. and how busy they are.

To top it off, I received this email from their accounts dept:

To (Mouche12)
From: [email protected]
To: xxxxxxxxx
Subject: Your fax back form
Date: Fri, 1 May 2009 23:23:21 +0100

Dear Jacqueline

We are at this time trying to verify your fax back form

However you have not included some details that were requested.

The form asks for information regarding any processors used to deposit however you have not supplied any details of your moneybookers account by which you have recently deposited. This is actually the only account by which you have deposited this year.

Please can you resend the fax back form with this information included.

The max withdrawal on the free chip you claimed is also $50

Regards
iNetBet Accounts

Needless to say that I am fed up with this stupid and in my opinion roguish behaviour, so I emailed them back:

I will fax the form tomorrow again, or scan it.

I AM VERY UNHAPPY ABOUT THE FACT that you are using delaying tactics. You know very well that the name registered for my moneybookers account is xxxxxxxxx I can withdraw to Neteller, since I have made deposits with Neteller in the past; whether such deposits were made this year or last year, does not matter and I am surprised that you even mention this.

I was already very unhappy about the late processing of docs and the rude and stupid way support handled my questions... and now this. I will not use strong language though, but I have contacted your rep at Casinomeister in the meantime. Rest assured: this is the last time you will see me playing here. Finally, YOU COULD JUST HAVE ASKED ME BY EMAIL TO PROVIDE THE EMAIL ADDRESS OF MY MONEYBOOKERS ACCOUNT. By asking to send AGAIN the banking form, which is perfectly alright as it is, will only take more time, which is, of course, in line with your delaying tactics. Piece of advice: follow the example of BuzzLuck, which casino is able to verify docs and send payment within 12 hrs.

Oh yeah, one of their other support staff informed me during this email correspondence that withdrawals of 2 hours are only for verified accounts. Anyway, I think the above-mentioned is just too much for an accredited casino. Done with them, foregood.
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
I'm just saying.........and it's not that I don't believe you, but you haven't provided any evidence of your claim of rudeness by CS or rogue behavior. Perhaps its more an example of inept customer service and them asking you for the correct documentation that they require?

It's all just heresy unless you've got some proof (the rude email you said you received and hey why not provide the emails you sent also. ;)
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
While I doubt whether Inet would delay the verification of docs for a measly $50, I am certain that Alan is one of the rudest CS reps I have ever encountered. When he replies in this forum, he is rude, cynical and satirical. In email exchanges he is definitely a pain in the arse.
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
While I doubt whether Inet would delay the verification of docs for a measly $50, I am certain that Alan is one of the rudest CS reps I have ever encountered. When he replies in this forum, he is rude, cynical and satirical. In email exchanges he is definitely a pain in the arse.


You are right Chu about Alan's presence/exchanges on the forum, I've seen it too and I seem to recall a post where I said so. ;)

Anyway....I think the OP needs to back up his complaint.
 

iNetBet Promos

Dormant account
Joined
Nov 25, 2004
Location
United Kingdom
Hi All,
As Chuchu rightly states we are not employing delaying tactics. With all accounts when they are being verified there is a procedure that has to be followed.
In this case the OP posted a withdrawal request mid afternoon on the 30th. They were asked to send in a form which they did that evening. This was then sent to accounts for verification. Unfortunately this process is not instant and as soon as the form is sent the information is not automatically verified. Accounts do try to get this done as quickly as possible however sending in multiple emails demanding payment does not speed up the process. As it happened the form was incomplete and the OP was asked to resend with the correct information.
As I say we try to do this as fast as possible and this was the day after the withdrawal was requested. However depending on how busy accounts are it can take a little longer. Once these forms are verified all subsequent withdrawal are paid within 24 hour, as many here will attest.
I hope this clears up a few issues. Again there is no delaying going on here at all as soon as the correct information is received and verified the withdrawal will be processed.
Have a good weekend all.
Best Regards
iNetBet Promos
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
Sorry that you had such bad experiance. I have just made one withdrawl and although it was problems (on my end) inetbet worked it out quickly and very proffessional. I have nothing bad at all to say!

However, can someone (TS) explain the need to bring up casinomeister as soon as things dont go your way. I know people that uses the name to lightly and alot and I just dont get it. isnt it supposed to be the FINAL thing to use?
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Sorry that you had such bad experiance. I have just made one withdrawl and although it was problems (on my end) inetbet worked it out quickly and very proffessional. I have nothing bad at all to say!

However, can someone (TS) explain the need to bring up casinomeister as soon as things dont go your way. I know people that uses the name to lightly and alot and I just dont get it. isnt it supposed to be the FINAL thing to use?

Players sometimes abuse the CM forum and force casinos into submission. However, in the OP's case, I think he did the right thing in sharing his frustrations. From what was written, Mouche12 contacted support and there was little, if any response. This held the same for his pms to Inet thru CM. Then he gets the haughty response from Alan. I am sorry to say this but I have experienced the same before and truly believe Mouche12 got this treatment.
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
A lot of us now as we enter casinos send ahead our id and faxback forms this way if we are lucky enough to get a cashout all is set to go. If this was done on the 30th this hasnt even been 2 days. And with inet i have to give them this their means of deposit is a issue with me so i was limited to depositing with them. Last oct i had won on a free chip myself but my computer was acting up i could not get the faxback form to go through. All other id was approved. In jan i wrote out the faxback form and sent it off, the following am my funds had been sitting in my moneybookers account. If this is your first withdrawal at times it does take a few days. If you wish not to wait on these then maybe forward the casinos you are going to deposit in ahead of time all your info and wait for the green light to go on that says your good to go. If you think 2 days is long try a few of the other rtg that hold your winnings from 14 to 21 days before they even attempt to pay you and they are on the accredited list. Im sorry i dont see this as a stalling issue on inet as they are one of the better rtg casinos out there to trust.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
I will just copy the text of Alan's message below,;if you want to see all emails, I will be happy to forward them to an email address of your preference, just PM me if you so wish.

Okay, on 1 May at 15.01 hrs. CEST I received this message from Sweet Alan:

What is odd? You respond to a mail send 10 hours ago and ignore the one sent 10 minutes ago stating all had been received and sent to accounts.
Your threats are not appreciated, you will receive your withdrawal as and when you are next in line.
the email I responded to was 2 hours ago, not 10!

Nice to see someone from Inetbet Promo responding to this thread, still no reply from Emily, the rep though. Just faxed again the banking form and I explained to them that they could just have asked by e-mail for the registered email address from my Moneybookers account.

Oh, by the way I am a she..
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
For Inetbet Promo and Emily, why did you not respond to this suggestion:

@follow the example of BuzzLuck, which casino is able to verify docs and send payment within 12 [email protected]
 

iNetBet Promos

Dormant account
Joined
Nov 25, 2004
Location
United Kingdom
Hi,
Thank you to those that have posted their experiences.
chuchu there was no lack of response all emails were answered. However if someone keeps asking the same question continually there are only so many answers that can be given.
I believe all of the documentation has now been sent over and is with accounts for verification. The withdrawal should be processed shortly. Had the correct information been supplied initially this would have been much quicker.
Have a good weekend all.
Best Regards
iNetBet Promos
 

unicorn40

Dormant account
Joined
Mar 14, 2003
Location
Ontario, Canada....
follow the example of BuzzLuck, which casino is able to verify docs and send payment within 12 hrs.


I've been playing iNetBet for a long time and have never had any problem...The payments when i cashed out were always real fast. These things happen sometimes with the paperwork and as Lauram said "If you wish not to wait on these then maybe forward the casinos you are going to deposit in ahead of time all your info and wait for the green light to go on that says your good to go"..That would solve these kinds of problems....

I haven't known them to use delay tactics of any kind...IMO a lot of casinos could follow iNet's example.....Mind you i haven't even had a problem with Alan....Theres only 2 RTG's i play and neither one have given me a problem....
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Mouche

You are being WAY too harsh on Inetbet here.

A simple rule for a first cashout at any casino is to allow 48-72 hours. Most will be faster, but there are extra steps involved and thats just the way things are with so many crooks around the place.

I dont think its acceptable to smear an accredited casino without allowing reasonable time to resolve the issue OR sending a PM to the rep AND allowing reasonable time for a response.

Inetbet are one of the good guys when it comes to payouts so this negative post is not deserved.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Given the constant need for ID, casinos should extend an invitation to provide ID in the welcome email sent when opening an account. Many players new to online gambling have no idea that this process is now so rigorous, more so in fact that verifying ID with banks before being able to operate an account.

I got the impression the OP missed out information as it seemed irrelevant in her situation, and got annoyed when CS said it was entirely relevant, and must be filled in.

Rather than a patient explanation, it seems the OP then got abrupt replies, which she interpreted as rudeness and stalling tactics.

With an upcoming bank holiday for some on Monday, there will be a few casinos that will not process weekend withdrawals as fast as expected.

To assess whether the CS here was rude, it will be necessary to see the email that prompted the reply "What is odd........", and a timeline of emails sent and received.

Both casino CS and players MUST remember that the problem of SPAM is rendering the email system unfit for purpose, so it is perhaps unreasonable for the CS to be "rude" about the OP "ignoring" an email sent 10 minutes prior, and replying to one sent 10 hours prior. Maybe the recent email was still in transit, or buried under a mountain of spam. The volume of spam also creates "blockages in the tubes", and emails may not even arrive at all, or may be delayed by hours, even days.

Casino related spam is the responsibility of the casino industry. Many have weak or non existant controls on their affiliates, and a few appear to be themselves organising the spam. Spam filters are NOT the solution, as apart from being an abdication of responsibility, they are imperfect, and will filter out legitimate emails, as well as the spam. This has already been documented by some players posting about unresponsive CS, but later finding something that the casino has done has caused all their CS replies to be seen as spam.

I have seen this myself, many of my promos and replies from CS get tagged as spam, and if I turned on my spam filter, I would never see them.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Again, there was confusion with support and the email in question was not sent 10 hrs ago, but 2 hours. So I was accused of having responded to a much earlier e-mail, which was in fact sent 2 hours ago, plse see the contents of the message from Alan above, I think this is rude.

Anyway, I did receive payment today, fortunately. Combined with the confusion at support and the rudeness of Alan, the last request from accounts for my Moneybookers details was a little too much, and gave overall the impression that they were stalling.

I also offered to send all emails concerned to an email address of your preference, so you can see for yourself (which I have summarized in my first threat) that Inetbet did not respond adequately to my requests. Inetbet Promo does realize very well that Alan is not the politest men on earth, so instead of blaming me, do take my criticism seriously and respond to my suggestion re Buzzluck. I am no fool and know about security docs, ID and proof of address and banking form, including my Neteller account was provided.
 

TDTAT

Dormant account
Joined
Jun 7, 2006
Location
Gambleville
iNetBet acting weird

Speaking of strange iNetBet behaviour.. I found this weird and alarming for several reasons.. posted by a long time member of my site a few days ago..
I have a hard time getting iNetBet to answer emails, so did not bother complaing about this to them directly.. probably should have :oops:

Reset funds due to a max cashout on a freebie? huh? with no cashout requested? What am I missing?



[quote ="terri351"]I have a little story about this coupon code and would love some feedbackso I can feel a little better about it. Yesterday, we put the code in and my husband was up to #135.00. Well, the casino kind of "flickered" and when the casino came back up, there was only $48.00 left in our account. We're assuming that they took that for our playthrough. Has anyone ever had something like this happen to them before? I've sent two emails to support, but still haven't gotten an answer. Thanks for any help.[/quote]

"terri351 " said:
Support emailed me back and said that since the max withdrawl was $50 that they just evened out the balance to $50. I think that kind of stinks because when you have more money, you can make bigger bets. Not that it would materr if the max is $50. Who knows. Have a great night everyone!
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
I think the OP needs to chill a bit and have some patience, saying that this is where Inet falls short on the communication end, it has been posted numerous times about there lack of communication methods, live chat or a phone call would have prevented all of this.
 

TDTAT

Dormant account
Joined
Jun 7, 2006
Location
Gambleville
I wanted to clarify my earlier post.. although there are occasional
issues with iNetbet, they are still the #1 ranked RTG on my site.
(not that it is a tough group to be the best in, just saying) :lolup:

Also most posts about iNetBet at my site have the words "fast cashout" in them.
 
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Mouche12

Kitty Lover
PABnonaccred
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Joined
Jul 25, 2007
Location
Amsterdam
Hi TDAT, its me, lol, I gave the quote from Hawkins, remember? Thanks for your feedback! Bye!
 

TDTAT

Dormant account
Joined
Jun 7, 2006
Location
Gambleville
Hi TDAT, its me, lol, I gave the quote from Hawkins, remember? Thanks for your feedback! Bye!

It is you? My favorite friend from Holland?

Why didn't you tell me about this? :eek:

I would have been on them like flies on sh** for you my best quoter.

In any case come on back now baby and bring your best quotes. :D

If they do not pay, just let me know and I will pay you. :lolup:
 
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