I do need to inform you about the delaying tacts that I encountered today from Inetbet support. I have sent several messages this afternoon to Emily, the rep at Inetbet, who has not responded and I have also pm'ed Casinomeister.
I am a small, but regular depositor at Inetbet. Won 75 on the 5 free chip (max 50 usd cashout it appeared). Had to send my docs + banking form, the latter I faxed yesterday night. I checked later same night whether they received my fax, and they replied yes and that they had sent it to accounts.
The next day I ask when my payment is going to come, since I had read at Casinomeister that they are so fast. I then received the reply that they had asked me twice (?) for the banking form and that I should send it before payment can be completed. I get upset and mail them back that this is ridiculous, because they had confirmed receipt the night before. Apparently, different people dont know of each others actions at support, because I got a suprised reaction why I am so worked up about it. So I explain again, quoting the message above that my banking form was not received. Then I get a reply that the earlier quoted message was HOURS ago, and that I should not refer to that message at all. Actually, that message was 2 hours before they again confirmed that the banking form was received. I got quite upset again and mailed them back that I thought it was still odd and wanted to receive payment today, or I would contact Casinomeister. Then Alan from support writes to me in a very rude manner that I have ignored his e-mail from 10 minutes ago and respond to an e-mail from 10 hrs ago (which was actually 2 hrs ago), and he adds: "your threats are not appreciated, you will receive your withdrawal as and when you are next in line".
Later on, I emailed again, and was informed that it all depends on the accounts dept. and how busy they are.
To top it off, I received this email from their accounts dept:
To (Mouche12)
From: support@inetbet.com
To: xxxxxxxxx
Subject: Your fax back form
Date: Fri, 1 May 2009 23:23:21 +0100
Dear Jacqueline
We are at this time trying to verify your fax back form
However you have not included some details that were requested.
The form asks for information regarding any processors used to deposit however you have not supplied any details of your moneybookers account by which you have recently deposited. This is actually the only account by which you have deposited this year.
Please can you resend the fax back form with this information included.
The max withdrawal on the free chip you claimed is also $50
Regards
iNetBet Accounts
Needless to say that I am fed up with this stupid and in my opinion roguish behaviour, so I emailed them back:
I will fax the form tomorrow again, or scan it.
I AM VERY UNHAPPY ABOUT THE FACT that you are using delaying tactics. You know very well that the name registered for my moneybookers account is xxxxxxxxx I can withdraw to Neteller, since I have made deposits with Neteller in the past; whether such deposits were made this year or last year, does not matter and I am surprised that you even mention this.
I was already very unhappy about the late processing of docs and the rude and stupid way support handled my questions... and now this. I will not use strong language though, but I have contacted your rep at Casinomeister in the meantime. Rest assured: this is the last time you will see me playing here. Finally, YOU COULD JUST HAVE ASKED ME BY EMAIL TO PROVIDE THE EMAIL ADDRESS OF MY MONEYBOOKERS ACCOUNT. By asking to send AGAIN the banking form, which is perfectly alright as it is, will only take more time, which is, of course, in line with your delaying tactics. Piece of advice: follow the example of BuzzLuck, which casino is able to verify docs and send payment within 12 hrs.
Oh yeah, one of their other support staff informed me during this email correspondence that withdrawals of 2 hours are only for verified accounts. Anyway, I think the above-mentioned is just too much for an accredited casino. Done with them, foregood.
I am a small, but regular depositor at Inetbet. Won 75 on the 5 free chip (max 50 usd cashout it appeared). Had to send my docs + banking form, the latter I faxed yesterday night. I checked later same night whether they received my fax, and they replied yes and that they had sent it to accounts.
The next day I ask when my payment is going to come, since I had read at Casinomeister that they are so fast. I then received the reply that they had asked me twice (?) for the banking form and that I should send it before payment can be completed. I get upset and mail them back that this is ridiculous, because they had confirmed receipt the night before. Apparently, different people dont know of each others actions at support, because I got a suprised reaction why I am so worked up about it. So I explain again, quoting the message above that my banking form was not received. Then I get a reply that the earlier quoted message was HOURS ago, and that I should not refer to that message at all. Actually, that message was 2 hours before they again confirmed that the banking form was received. I got quite upset again and mailed them back that I thought it was still odd and wanted to receive payment today, or I would contact Casinomeister. Then Alan from support writes to me in a very rude manner that I have ignored his e-mail from 10 minutes ago and respond to an e-mail from 10 hrs ago (which was actually 2 hrs ago), and he adds: "your threats are not appreciated, you will receive your withdrawal as and when you are next in line".
Later on, I emailed again, and was informed that it all depends on the accounts dept. and how busy they are.
To top it off, I received this email from their accounts dept:
To (Mouche12)
From: support@inetbet.com
To: xxxxxxxxx
Subject: Your fax back form
Date: Fri, 1 May 2009 23:23:21 +0100
Dear Jacqueline
We are at this time trying to verify your fax back form
However you have not included some details that were requested.
The form asks for information regarding any processors used to deposit however you have not supplied any details of your moneybookers account by which you have recently deposited. This is actually the only account by which you have deposited this year.
Please can you resend the fax back form with this information included.
The max withdrawal on the free chip you claimed is also $50
Regards
iNetBet Accounts
Needless to say that I am fed up with this stupid and in my opinion roguish behaviour, so I emailed them back:
I will fax the form tomorrow again, or scan it.
I AM VERY UNHAPPY ABOUT THE FACT that you are using delaying tactics. You know very well that the name registered for my moneybookers account is xxxxxxxxx I can withdraw to Neteller, since I have made deposits with Neteller in the past; whether such deposits were made this year or last year, does not matter and I am surprised that you even mention this.
I was already very unhappy about the late processing of docs and the rude and stupid way support handled my questions... and now this. I will not use strong language though, but I have contacted your rep at Casinomeister in the meantime. Rest assured: this is the last time you will see me playing here. Finally, YOU COULD JUST HAVE ASKED ME BY EMAIL TO PROVIDE THE EMAIL ADDRESS OF MY MONEYBOOKERS ACCOUNT. By asking to send AGAIN the banking form, which is perfectly alright as it is, will only take more time, which is, of course, in line with your delaying tactics. Piece of advice: follow the example of BuzzLuck, which casino is able to verify docs and send payment within 12 hrs.
Oh yeah, one of their other support staff informed me during this email correspondence that withdrawals of 2 hours are only for verified accounts. Anyway, I think the above-mentioned is just too much for an accredited casino. Done with them, foregood.