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Mosse vs Club World

Discussion in 'Casino Complaints - Bonus Issues' started by Mosse, Jan 12, 2015.

    Jan 12, 2015
  1. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    im trying AGAIN to redeem this code offered here and AGAIN:

    "Coupon 'WISH72' cannot be redeemed at this time. Please call customer service for more information. "

    what is the problem there?? please dont advertise your codes here if they are not meant for everyone!!!

    always the same problem!:axeman2:
     
    2 people like this.
  2. Jan 12, 2015
  3. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Mosse,

    I'm really sorry but we do state that all offers are subject to status.

    Kind Regards,
    Karolina
     
    1 person likes this.
  4. Jan 12, 2015
  5. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia

    (__x__)

    that is my honest opinion in this kind of bonus system. but hey, thats your loss...
     
    1 person likes this.
  6. Jan 13, 2015
  7. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Mosse,

    Thank you for your feedback. In order to participate to win the random JackPot you do not have to claim any coupons at all.

    The JackPot is at whooping $16,178.68

    Good luck to All!!!

    Kind Regards,
    Karolina
     
  8. Jan 14, 2015
  9. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    LOL!!!
    Do you really consider your customers that stoopid to write that kind of stuff???

    You are cheating people with this thread. You advertise your promos but they are only meant for chosen group of people. Plz, stop that shit
     
  10. Jan 14, 2015
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Any more posts like this and you can take a vacation. You're being a jerk - knock it off.
     
    3 people like this.
  12. Jan 15, 2015
  13. slotmaster

    slotmaster Ueber Meister

    Occupation:
    Being great and stressed
    Location:
    stressville
    Not meaning to cause trouble just a honest opinion and question.........

    But Mosse does have a point even though he/she maybe did not express it very good, What is this status? Is it certain vip status that can redeem it? Everything should be outlined here so you won't have people like Mosse wasting their time and getting peeved off and now Club World's staff is using their time to try and figure this out when they can be answering other questions and providing faster service to others. ( Not saying they are slow).

    Anyway I voted for Karolina for rep of the year and club world is still tops but they can do some things here and there a lil better.:)
     
  14. Jan 15, 2015
  15. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    Exactly!

    I have tried to ask that same thing many many times from their support but they wont give me any straight answer. They are just trying to avoid from giving that answer...i just dont understand why...
     
  16. Jan 15, 2015
  17. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi slotmaster,

    Thank you for your post. If Mosse contacted me directly I would explain the situation with no problem but here you go:

    Mosse's account is dormant at the moment as last recorded activity on the account was back in 2013 to be exact - 12/25/2013.

    When I created this promotion and wanted to engage all active players and give them a chance to win the JP we offer. If Mosse will re-establish his casino status I'm sure there may be more promotions available for him as well.

    Saying this all promotions are still subject to status and in order to contribute to the Random Jackpot we do not force anyone to use any promotional offers.

    I hope this explains the situation.

    Kind Regards,
    Karolina
     
    6 people like this.
  18. Jan 15, 2015
  19. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    They made this public so here we go:

    Before more lies about my gaming activity (which is very private info imo) on CW is spreaded i have to show 2 screenshots from late last year. I wonder where did she get her data... what Karolina just told in her previous post is just bs (see for yourselves)

    I have said this before and i will say it again...AGAIN its RTG-casino who is messing around again big time.

    But...Karolina, no offense and nothing personal on you.

    A HUGE mistake is done by Clubworld on this case and im really waiting for them to fix it A.S.A.P.

    And btw, i have contacted them here but they have explained me nothing. Only thing that is said is that im not eligible for any promotions.

    Mosse vs Club World: cw1.jpg,Jan 15, 2015

    Mosse vs Club World: cw2.jpg,Jan 15, 2015
     
  20. Jan 15, 2015
  21. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Mosse,

    The current promotion relates to LuckyRed and you tried to redeem WISH72 code. That was the account I checked. I didn't want to say this publicly but seems as you do not give up. Your account has been marked as bonus advantage play, despite the lack of activity this will be also the reason you couldn't use that code.

    Feel free to take exact same screen shot in LuckyRed from the sign up date so all others can see.

    Kind Regards,
    Karolina
     
    4 people like this.
  22. Jan 15, 2015
  23. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Am I wrong thinking that maybe you two could have this discussion in private?

    Maybe there is some misunderstanding or things can come out that we don't want to know about.
    Just a thought from me. I don't want to think bad about either the casino or a member.
     
    4 people like this.
  24. Jan 15, 2015
  25. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Tirilej,

    We do not have anything to hide and if Mosse is comfortable to provide his private information in public is not a problem for me. But you are right PM way will be more appropriate.

    Kind Regards,
    Karolina
     
    2 people like this.
  26. Jan 15, 2015
  27. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    If you have something to say, then why dont you say it? Really confusing.

    I have asked this same bonus thing by email, from chat support and your casino rep here and i havent told one single time that why i havent been able to redeem any bonuses.

    And now you are saying that im some kind of bonus abuser. Thats the biggest bs i have ever heard.

    And yes, i usually take bonus when i play, whats wrong with that??? There is no abuse is that. I got no big wallet so i try to get me some more playing time and nothing else.

    Anyone who looks at your bonuses and t/c sees the truth. There is no single way to get any advantage with those. Dont need to be any mathematician to figure that out.

    Id really like to heard what other fellowmeisters think about this...

    edit: i have tried to talk with them in private many times but it gets nowhere...cause they wont discuss
     
  28. Jan 15, 2015
  29. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Or if it's possible to get it split from the special promotion thread and discussed like a complaint instead.
    Maybe you could ask Bryan.

    It just felt wrong to have the discussion in here :)
     
  30. Jan 15, 2015
  31. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Tirilej,

    I already reported that thread to be moved in more appropriate place.

    Thanks,
    Karolina
     
    1 person likes this.
  32. Jan 15, 2015
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    If you want to piss me off, there are two ways to do this:

    • derail a thread with your own personal issues - start a new one so I don't have to waste my time splitting threads
    • ignore administrative warnings. Don't do it again. Thank you.
     
  34. Jan 15, 2015
  35. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Mosse,

    I just sent you PM as well.

    Kind Regards,
    Karolina
     
  36. Jan 15, 2015
  37. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Bonus Abuse; Advantage Play; Active Accounts

    Been a player at Club World Group of casinos for about seven years. Don't use bonuses very often because I hate being tied to wagering requirements. It is better to cash out when you want to and not have any funky rules about what games can be played or max bets, etc.

    Players who always use a bonus are considered bonus abusers.

    To keep an account active, deposits should be made on a regular basis.

    To use a promotion for a specific casino, the account for that casino should be active. Otherwise the coupon will be denied.

    Never had any problems at Club USA or Aladdin's Gold. Don't play the other five casinos.
     
    3 people like this.
  38. Jan 16, 2015
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Karolina,

    I am disappointed that you are writing as such when clearly Mosse is an aggrieved customer. I do not agree with his choice of words nor his attitude but you havent really tackled the issue which is about bonus codes. Did you really think Mosse would be so naive as not to understand he can choose not to claim coupons at all? On random Jackpots it is obvious that claiming bonuses gives you a higher chance of hitting them as your bet size is then larger. It has been confirmed by Dogboy001 that the chances of triggering a random jackpot increases with the size of your bet. Please dont talk to members as if they are ignorant on everything.
     

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