Hi I would like to make a complaint regarding a online casino lucky 247. Basically I was sent a email to my email address on the 18/12/2017 so I signed up played for about 4 days and won 2800 GBP. When I came to cash out I was informed I was self excluded which I never knew I was if that was the case I wouldn’t have played and surely would not have been able to set up an account and deposit and play. This was all in my name and home address etc. So I’m writing to you because something needs to be done about there policy of allowing you to sign up if you are excluded and lose money with out any risk of paying any money out. My name is Jason sadler my user name on there account was Snakey888 I hope you can help you see my argument is if they let me sign up and deposit they must be willing to lose as well with out using self exclusion to protect them from paying out after all they sent me the invitation to sign up over a year later from my apparent self exclusion.