chuzzleaddict
On a Break
- Joined
- Jul 31, 2012
I don’t get why……
Sites deliberately try to mislead players with bonus matters. All it does is generate ill feeling and loses the potential for long term loyal customers from decent and moral business conduct.
We all know the pitfalls of the tiny T&C, but obviously, as humans we take a lot of things on face value and are taken by the inviting offers, which I feel are increasingly now designed to mislead.
On this occasion, I am making specific reference to LUCKY PANTS BINGO who I joined up with yesterday, as I’m always eager to try out a new site, especially one that boasts some of my favourite slots and a decent welcome bonus of 200% deposit match.
To begin with, the site boasts a no deposit “500 free bingo cards and 20 free spins on slots” when you join up.
This immediately suggests that the site is offering both bingo and slots to players, on what should be of equal validity.
If the “this is only a bingo site” argument held water (more about that later…) then why does the site even offer slots at all, NO LESS as part of the initial bonus offer to try and get you to join up?
I joined this site primarily to play slots and wanted to take full advantage of the welcome offer so slapped down the full £200 to get £200 bonus. I was fully prepared to meet the wagering requirement stated as is normal practice and set about my play session on some of my favourite slots, in good faith. Again – yes, you will say, I should have read the small print at this point before accepting the bonus but I again counter argue that we’re human and our very nature is being exploited by these companies to mislead us. As my ‘real money’ balance started to drain, I had between £50 and £100 left and popped into chat to see when I could expect bonus funds to start to become in play. On many other sites I have joined with, the balance was just totalled together and played from – or in other cases, post wagering – I had not encountered a set up like this before so wanted to check. A live help operative informed me that the bonus funds would become accessible as soon as my ‘real money balance’ had run out. I told him I was playing slots and had a general chat about a software issue too, so it was made very clear to him that I was a slots player and not playing bingo. At no point during this chat session did he say what I found out next....(had he done so I would with withdrawn what was left of my real money and run!)
In good faith I continued to play the slots to work my balance down, expecting to liberate the bonus £200. When my real balance was at zero I suddenly found I could not play with the bonus funds as I had expected. I went back into live help and spoke with another operative. I was this time told that bonus funds can only be used on BINGO GAMES. The long and the short of it – I feel this was a very deliberate deception. Why did the first help operative not mention this to me? Why are real funds accepted to play on slots but bonus does not apply to them? Why was the original welcome offer incorporating free spins on slots if all of a sudden slots count for nothing? How is it remotely fair that a player who only joined to play slots which are HEAVILY ADVERTISED AS A FEATURE OF THE SITE, is not allowed to chose to play their rightfully given bonus on the slots if they so wish?
Not helped by the fact that prizes in Bingo on a relatively new site with few players, were a maximum of £30 full house at any one time, and I’d still have to wager £1000 on Bingo to withdraw any real winnings, were I so fortunate to roll around in a £30 full house win.
I was infuriated and asked to speak to a manager, but was transferred to a team leader as it was the evening time and no management were in.
Whilst he (Jay) was sympathetic, it boiled down to the fact that “this is a bingo site, those are the T&Cs” – and yes, you’re all going to say it is my own fault but this is just grossly unfair and misleading and they know EXACTLY what they are doing when they do things like this.
The issue was apparently going to be forwarded to the management so I will see if any fair resolution is offered.
This is disgusting antics from big companies and gives us all yet more reasons to leave this dirty industry well alone.
Sites deliberately try to mislead players with bonus matters. All it does is generate ill feeling and loses the potential for long term loyal customers from decent and moral business conduct.
We all know the pitfalls of the tiny T&C, but obviously, as humans we take a lot of things on face value and are taken by the inviting offers, which I feel are increasingly now designed to mislead.
On this occasion, I am making specific reference to LUCKY PANTS BINGO who I joined up with yesterday, as I’m always eager to try out a new site, especially one that boasts some of my favourite slots and a decent welcome bonus of 200% deposit match.
To begin with, the site boasts a no deposit “500 free bingo cards and 20 free spins on slots” when you join up.
This immediately suggests that the site is offering both bingo and slots to players, on what should be of equal validity.
If the “this is only a bingo site” argument held water (more about that later…) then why does the site even offer slots at all, NO LESS as part of the initial bonus offer to try and get you to join up?
I joined this site primarily to play slots and wanted to take full advantage of the welcome offer so slapped down the full £200 to get £200 bonus. I was fully prepared to meet the wagering requirement stated as is normal practice and set about my play session on some of my favourite slots, in good faith. Again – yes, you will say, I should have read the small print at this point before accepting the bonus but I again counter argue that we’re human and our very nature is being exploited by these companies to mislead us. As my ‘real money’ balance started to drain, I had between £50 and £100 left and popped into chat to see when I could expect bonus funds to start to become in play. On many other sites I have joined with, the balance was just totalled together and played from – or in other cases, post wagering – I had not encountered a set up like this before so wanted to check. A live help operative informed me that the bonus funds would become accessible as soon as my ‘real money balance’ had run out. I told him I was playing slots and had a general chat about a software issue too, so it was made very clear to him that I was a slots player and not playing bingo. At no point during this chat session did he say what I found out next....(had he done so I would with withdrawn what was left of my real money and run!)
In good faith I continued to play the slots to work my balance down, expecting to liberate the bonus £200. When my real balance was at zero I suddenly found I could not play with the bonus funds as I had expected. I went back into live help and spoke with another operative. I was this time told that bonus funds can only be used on BINGO GAMES. The long and the short of it – I feel this was a very deliberate deception. Why did the first help operative not mention this to me? Why are real funds accepted to play on slots but bonus does not apply to them? Why was the original welcome offer incorporating free spins on slots if all of a sudden slots count for nothing? How is it remotely fair that a player who only joined to play slots which are HEAVILY ADVERTISED AS A FEATURE OF THE SITE, is not allowed to chose to play their rightfully given bonus on the slots if they so wish?
Not helped by the fact that prizes in Bingo on a relatively new site with few players, were a maximum of £30 full house at any one time, and I’d still have to wager £1000 on Bingo to withdraw any real winnings, were I so fortunate to roll around in a £30 full house win.
I was infuriated and asked to speak to a manager, but was transferred to a team leader as it was the evening time and no management were in.
Whilst he (Jay) was sympathetic, it boiled down to the fact that “this is a bingo site, those are the T&Cs” – and yes, you’re all going to say it is my own fault but this is just grossly unfair and misleading and they know EXACTLY what they are doing when they do things like this.
The issue was apparently going to be forwarded to the management so I will see if any fair resolution is offered.
This is disgusting antics from big companies and gives us all yet more reasons to leave this dirty industry well alone.
