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misleading on purpose

Discussion in 'Online Casinos' started by chuzzleaddict, Jan 31, 2013.

    Jan 31, 2013
  1. chuzzleaddict

    chuzzleaddict On a Break

    Occupation:
    Hospitality Manager
    Location:
    Second star from the right... & straight on til mo
    I don’t get why……


    Sites deliberately try to mislead players with bonus matters. All it does is generate ill feeling and loses the potential for long term loyal customers from decent and moral business conduct.


    We all know the pitfalls of the tiny T&C, but obviously, as humans we take a lot of things on face value and are taken by the inviting offers, which I feel are increasingly now designed to mislead.


    On this occasion, I am making specific reference to LUCKY PANTS BINGO who I joined up with yesterday, as I’m always eager to try out a new site, especially one that boasts some of my favourite slots and a decent welcome bonus of 200% deposit match.


    To begin with, the site boasts a no deposit “500 free bingo cards and 20 free spins on slots” when you join up.
    This immediately suggests that the site is offering both bingo and slots to players, on what should be of equal validity.
    If the “this is only a bingo site” argument held water (more about that later…) then why does the site even offer slots at all, NO LESS as part of the initial bonus offer to try and get you to join up?

    I joined this site primarily to play slots and wanted to take full advantage of the welcome offer so slapped down the full £200 to get £200 bonus. I was fully prepared to meet the wagering requirement stated as is normal practice and set about my play session on some of my favourite slots, in good faith. Again – yes, you will say, I should have read the small print at this point before accepting the bonus but I again counter argue that we’re human and our very nature is being exploited by these companies to mislead us. As my ‘real money’ balance started to drain, I had between £50 and £100 left and popped into chat to see when I could expect bonus funds to start to become in play. On many other sites I have joined with, the balance was just totalled together and played from – or in other cases, post wagering – I had not encountered a set up like this before so wanted to check. A live help operative informed me that the bonus funds would become accessible as soon as my ‘real money balance’ had run out. I told him I was playing slots and had a general chat about a software issue too, so it was made very clear to him that I was a slots player and not playing bingo. At no point during this chat session did he say what I found out next....(had he done so I would with withdrawn what was left of my real money and run!)


    In good faith I continued to play the slots to work my balance down, expecting to liberate the bonus £200. When my real balance was at zero I suddenly found I could not play with the bonus funds as I had expected. I went back into live help and spoke with another operative. I was this time told that bonus funds can only be used on BINGO GAMES. The long and the short of it – I feel this was a very deliberate deception. Why did the first help operative not mention this to me? Why are real funds accepted to play on slots but bonus does not apply to them? Why was the original welcome offer incorporating free spins on slots if all of a sudden slots count for nothing? How is it remotely fair that a player who only joined to play slots which are HEAVILY ADVERTISED AS A FEATURE OF THE SITE, is not allowed to chose to play their rightfully given bonus on the slots if they so wish?
    Not helped by the fact that prizes in Bingo on a relatively new site with few players, were a maximum of £30 full house at any one time, and I’d still have to wager £1000 on Bingo to withdraw any real winnings, were I so fortunate to roll around in a £30 full house win.
    I was infuriated and asked to speak to a manager, but was transferred to a team leader as it was the evening time and no management were in.
    Whilst he (Jay) was sympathetic, it boiled down to the fact that “this is a bingo site, those are the T&Cs” – and yes, you’re all going to say it is my own fault but this is just grossly unfair and misleading and they know EXACTLY what they are doing when they do things like this.
    The issue was apparently going to be forwarded to the management so I will see if any fair resolution is offered.
    This is disgusting antics from big companies and gives us all yet more reasons to leave this dirty industry well alone.
     
    1 person likes this.
  2. Jan 31, 2013
  3. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I agree, I encountered a similar thing once when the bonus turned up for Bingo play only. I thought it was very odd that there was no way to transfer it.

    One thing though: if you had cashed out, would a Wagering Requirement have prevented you from soing so, even though the bonus was "bingo only"? Because that would have been just plain wrong.
     
    1 person likes this.
  4. Jan 31, 2013
  5. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    I haven't looked, but is this a Cassava run site based in Alderney ? they all operate in this way. The bonus can only ever be used on Bingo. They also have at least 48 hours before they process your winnings eg: withdraw on a Friday your funds stay in your account until Monday, no flushing and the funds take another couple of days to hit your bank. They also have a limit on withdrawals varies from site to site but commonly no more than 2k a week with a max of 3k a month.

    Sorry to hear about your experience.
     
    2 people like this.
  6. Jan 31, 2013
  7. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Hi if it is as I think you can cash out your money but you forfeit all the bonus.
     
    2 people like this.
  8. Jan 31, 2013
  9. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Woot! Every feature that every player wants, all bundled up in one easy-to-deposit package. Awesome :D
     
    5 people like this.
  10. Jan 31, 2013
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I believe this a DAUB Holding site. They do payout OK, and own Spin and Win where I had a big payout once and it went fine.
    Unfortunately, bingo bonuses are the most stupid and pointless ever, with little chance of redemption even with a mere 3x playthrough.
     
    1 person likes this.
  12. Jan 31, 2013
  13. 243 lines=daft

    243 lines=daft Senior Member

    Occupation:
    Energy
    Location:
    Scotland
    I had been getting some promo emails from Butler's bingo, offering substantial bonuses to join their site, and I had a look.

    First impression was very tempting. They had some of my favourite MG slots like Bush Telegraph, Tomb raider and -cough- Ladies Night.
    Plus they have a strong image, fronted by a cartoon butler who looks like the guy who got shot outside the Playboy mansion in 1963.

    JUST about to deposit then read this thread (cheers chuzzleaddict), so checked the T&Cs on the site more thoroughly, couldn't see anything about not being able to play the deposit in the casino.
    So went to live chat which to be fair was answered immediately by Astrid (the butler's cartoon wife according to the site)

    You are now chatting with xAstridx
    xAstridx: Hi
    xAstridx: Is there anything I can help you with?
    Me: Hi i was looking at your site trying to work out if the deposit bonus can be wagered in the casino or just on bingo.
    Me: Reading the terms and conditions isnt helping me work it out :)
    Me: I don't really play bingo tbh
    xAstridx: You can use BBz's to buy tickets in any of the Bingo rooms, just make sure to keep an eye out for those occasional 'cash-only' rounds. Winnings from Bingo can be used to buy more tickets or spent in the casino. If you have made a deposit you can also use your Bbz to pre-buy tickets for future games in the 'Advanced Buy' section.
    Me: So you can't use it on slots then
    xAstridx: Not BBz's but the winnings from bingo go to your cash balance.
    Me: Oh i see. And then once in the cash balance it can be used on slots?
    xAstridx: Yes
    Me: Ok that is clearer
    xAstridx: Try the Bingo its so much fun.
    Me: :)
    Me: I am thinking about it. I quite like the butler themed offers that are popping up in my email. it's something different :)
    xAstridx: Hope you really enjoy yourself here
    Me: thanks for now


    So ...the winnings from bingo can then be immediately played on slots. How hard can it be to win some bingo with a bankroll five times mt deposit?
    Plus Astrid says I'll have a lot of fun...

    The T&Cs need to be clearer though
     
    2 people like this.
  14. Jan 31, 2013
  15. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Butlers Bingo is accredited here, so it would be a good choice.

    Did you sign up from here? I know they gave us a special bonus for just playing slots when they got accredited.
    I'm sure though that the Rep will read this and answer any questions :)

    or send him a pm http://www.casinomeister.com/forums/members/iano.html
     
    2 people like this.
  16. Jan 31, 2013
  17. chuzzleaddict

    chuzzleaddict On a Break

    Occupation:
    Hospitality Manager
    Location:
    Second star from the right... & straight on til mo
    I didn't mind this once before, on HeartBingo I think, when full houses were over £100 and I won a few of them, and was able to play that on slots and easily met WR+ profit.. But on LuckyPants (with a whopping JACKPOT of £30) I have also found out that ONLY Bingo contributes to WR, just to add insult to injury.
    Yes, you can play your bingo winnings on slots, but you win about £1-£5 sporadically if you're lucky, and then the slots doesn't count to WR so whats the point anyway? Lose Lose all round and they know it.
    Nice promo of Butlers there though.

    T&C from LuckyPants

    This is a play only bonus and cannot be redeemed. Only the winnings can be redeemed from this bonus. At time of meeting the wagering requirements the bonus amount will be removed from the account automatically.
    This bonus carries a 4x wager requirement of the total amount (deposit +bonus).
    Bonus money can only be played with on bingo games.
    Wagering requirements can only be met on bingo games.
    If you request a withdrawal prior to having reached the minimum wagering requirements, your bonus and winnings will be declared null and void.
    Should you deposit again while you still have some bonus balance on the account then you are asked to fulfil the wagering of the bonus balance first on top of any new bonuses claimed. Should the bonus balance be below GBP/AUD/CAD/USD/EUR 0.04 then the bonus wagering will be completed. That means that when you deposit again while you have a balance of less than GBP/AUD/CAD/USD/EUR 0.04 you will not be asked to fulfil the previous bonus requirements on top of any new bonuses claimed.
    This bonus cannot be used to play any of the instant games.
    All of the standard site terms and conditions apply.
    Management decision is final.
    We reserve the right to alter these terms and conditions at any time.
    By accepting the bonus, the player automatically accepts the terms and conditions of the bonus credited.

    :eek2::mad::(:eek2::eek::eek2::mad::mad:
     
    1 person likes this.
  18. Jan 31, 2013
  19. IanO

    IanO Regular Human

    Occupation:
    Marketing and promotions
    Location:
    Ireland.
    Hey Chuzzle/243 lines

    Thanks for the feedback, and I'm glad Astrid was able to help you out 243 :) We did have a casino bonus offer running for new CM members but that expired a while back (Been meaning to look in to that so this is a good reminder). If either of you would like to give Butlers a try and have not deposited yet shoot me a PM and I'll see what I can arrange, SUB wise.

    Iano
     
    2 people like this.

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