Misleading Deposit Limit & Poor Customer Support

[Emrachkil]

I set a £1,000 monthly deposit limit with LiveScore Bet, yet in April 2025 I was able to deposit over £4,600. I later discovered they now use a "net deposit limit" (deposits minus withdrawals), but this change was never clearly communicated. Their website still says: “You can set a limit on the amount you deposit,” which is misleading.

After raising my concerns, I was locked out of my account, missed my usual account call, and received very limited support. I’ve asked for a full response and plan to escalate to an ADR and the Gambling Commission if unresolved.

Gamblers deserve clear, transparent protection tools — not confusion.

 

[dunover]

I set a £1,000 monthly deposit limit with LiveScore Bet, yet in April 2025 I was able to deposit over £4,600. I later discovered they now use a "net deposit limit" (deposits minus withdrawals), but this change was never clearly communicated. Their website still says: “You can set a limit on the amount you deposit,” which is misleading.

After raising my concerns, I was locked out of my account, missed my usual account call, and received very limited support. I’ve asked for a full response and plan to escalate to an ADR and the Gambling Commission if unresolved.

Gamblers deserve clear, transparent protection tools — not confusion.

Absolutely they do!

This kind of thing has always happened, sham deposit limits which are really loss-limits misdescribed as DLs.

Basically this is in bad faith and specifically designed to prevent players from winning and staying ahead for the remainder of their deposit limit period.

A deposit limit is a deposit limit - irrespective of whether you win or lose, withdraw or profit.

This kind of thing really boils my **ss as it's prejudicial to responsible gambling.

There was another hoohah about this recently in this thread:

S

Venting Thread 'Ladbrokes loss limits possibly exceeded, what can I do?'

May 8, 2025

I was contacted by Ladbrokes over the phone as they had disabled my account due to irregular deposits/wagers. For some background information I have only been active on gambling sites for around 8 weeks. Made over £15,000 very quickly. Ladbrokes asked me to set a monthly deposit limit and took my details such as income, job type, monthly spends etc. This was not requested by me but they set it anyway to be on cautious side, within a few days I have lost absolutely everything although on the Ladbrokes app it says my monthly loss limit is £1050, is this a glitch? Can I get my money back? I...

• snp_dx2
• ladbrokes loss limits responsible gambling
• Replies: 14
• Forum: Self Exclusion & Responsible Gambling Complaints

And historically there are many others here.

 

[Mark_Lottomart]

This is a problem in the industry as operators don't have a clear definition. It's great that the gambling commission have picked up on it and they are currently running a consultation on the matter:

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On a more personal note, I was shocked that my existing deposit limits changed to net deposits with more than one operator. Granted, I got an email to say "Woohoo, our deposit limits just got better" or similar, but I was suprised that they could alter how the basics worked on a tool that I use to control my spend.