ptaylor78
Banned User
- Joined
- Jun 21, 2025
On June 19, 2025, I deposited 1,000 USDC at BC.Game and grew it to 1,560 USDC. Wanting to protect my balance—especially with a 24-hour withdrawal lock triggered by a 2FA reset—I proactively set a $60 daily loss limit around 9:30–10:00 AM and informed Live Support at 10:08 AM.
Despite the limit being active and acknowledged, the platform allowed me to lose $1,661 through 12 consecutive bets placed between 11:36–11:44 AM. The system only notified me I’d hit my limit after my balance dropped to $2.60—far too late.
Afterward, BC.Game support gave contradictory and misleading explanations, including:
Why would any player assume it’s necessary to investigate that deeply—especially when real-time enforcement of loss limits is standard across the industry? The on-page message explicitly states the limit will take effect immediately, giving players every reason to believe they’re protected once the setting is applied.
A loss limit that doesn’t function in real time is not a real safeguard. It creates a false sense of protection, and in this case, directly contributed to the complete loss of funds I had taken active steps to secure.
I’ve used similar tools on Razed, Shuffle, and Stake, where loss limits are enforced in real time. I’ve never experienced this kind of failure—or the shifting, vague justifications that followed.
BC.Game has refused to refund the $1,500 lost beyond the active limit, despite screenshots, chat logs, and a detailed timeline. Their system is unreliable, their communication evasive, and their responsible gambling tools deceptively marketed.
I should never have played at BC.Game, and I strongly urge players to avoid this casino—especially anyone relying on responsible gambling protections. This platform is not safe for players who take RG seriously.
Despite the limit being active and acknowledged, the platform allowed me to lose $1,661 through 12 consecutive bets placed between 11:36–11:44 AM. The system only notified me I’d hit my limit after my balance dropped to $2.60—far too late.
Afterward, BC.Game support gave contradictory and misleading explanations, including:
- “You should wait a few minutes between bets” for the limit to work properly.
- “There may be a slight delay—only for the first 2 minutes.”
- “The tool does work,” despite overwhelming evidence that it did not.
Why would any player assume it’s necessary to investigate that deeply—especially when real-time enforcement of loss limits is standard across the industry? The on-page message explicitly states the limit will take effect immediately, giving players every reason to believe they’re protected once the setting is applied.
A loss limit that doesn’t function in real time is not a real safeguard. It creates a false sense of protection, and in this case, directly contributed to the complete loss of funds I had taken active steps to secure.
I’ve used similar tools on Razed, Shuffle, and Stake, where loss limits are enforced in real time. I’ve never experienced this kind of failure—or the shifting, vague justifications that followed.
BC.Game has refused to refund the $1,500 lost beyond the active limit, despite screenshots, chat logs, and a detailed timeline. Their system is unreliable, their communication evasive, and their responsible gambling tools deceptively marketed.
I should never have played at BC.Game, and I strongly urge players to avoid this casino—especially anyone relying on responsible gambling protections. This platform is not safe for players who take RG seriously.